Order has not arrived

had to orders that shipped out the same time. Was scheduled for delivery on the 8th of feb and it is the 18 and i have not recieved my order as of yet. it was last processed in richmond on the 8th. nothing. i asked for expedited shipping but it said could not so went standard and now this. Can someone check on what is going on. thanks

Hello kumala808,
I apologize for the problems you have encountered with your order, never fun waiting any longer than you have to for shipping!
I was able to look up your order using your email address you have provided here on the forums and it appears you received your two orders on Wednesday, 02/19/2014. Sorry that there was such a delay in receiving your items!
Using the same information as you had on your order, I was able to validate that you were only allowed to choose Standard shipping. We can only ship Expedited/Express via UPS and UPS doesn’t ship to PO Boxes. If you would like it shipped via Expedited or Express you should be able to update your mailing address to your physical address instead of a PO Box and you should then be able to select one of those options.
Thanks for reaching out and enjoy your new product!
JD|Social Media Specialist | Best Buy® Corporate
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I just bought an ipad 2, it has not arrived but i would like to cancel the order because that was not the one I wanted. Do I get my money back if I make a return?

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HT1541 the email informing the giftee that album has been sent has not arrived after many resends. Email address is fine. Have even tried a second email address and still no joy!!!

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Your dad should go here:
http://www.apple.com/support/itunes/contact/
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Meta Knight pre-order has not updated at all.

Hello, I preorder Meta Knight about 3 minutes after he went up for a little on Monday. I've started to see that a lot of people have gotten their order today while mine has stayed stuck on "preordered, release date is 02/20/2015" Since Monday. I haven't gotten any updates through email or text at all. So what's the deal? Is it a glitch of some kind? Could my Meta Knight have shipped but the status not update? Thank you.

Hello coffeemam,
I certainly understand how it is when you're waiting for a fun new product to arrive. Anticipation has its upside and its downside. I'm sorry to hear that your Meta Knight has not yet shipped.
Using the information you provided when you signed up for Best Buy Unboxed I was able to locate your order. As soon as the item is available, it should be on it's way to you. I regret that we must impose upon your patience until then.
Thank you for writing to us.
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My pre-order has not & will not download.

I pre-ordered an album awhile ago and have yet to receive it. Everytime I try to download it, i-tunes either says that all my music has already been doenloaded or that it is no longer available in my area. It's really starting to tick me off & I don't know what to do about it. It really makes me not want to pre-order anything from i-tunes anymore. I want the album and what was promised if you pre-order the album. I keep trying to use the help & the contact us on i-tunes but it just keeps sending me around in circles. I hate that when you try to contact i-tunes online, all they seem to do is run you around in a big circle over and over and over and over again. It's really annoying and frustrating. Any help would be greatly appreciated. Thank you and God bless.

Greetings Tman596,
Receiving pre-ordered games on release day is seriously important to many gamers. Best Buy wants to ensure their customers get their hands on the latest games as quickly as possible. That being said, we ship the games as soon as we can to get the games to our customers as close to release date as possible. I’m glad to hear you chose Expedited Shipping to ensure the shipment arrives sooner than standard shipping would have. I apologize for any disappointment this may cause you if your game does not arrive on release day. In the future, you may want to consider using Store Pickup if available to ensure you are able to experience the new game on the day of the release. If you should have any questions, please let me know.
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Pre-order has not shipped

I have pre-ordered an item coming out on Tuesday and it has not shipped yet. It was pre-ordered in March. When I ordered it, I fully expected to have it in my hands on Tuesday, which is no longer the case as it seems. Is this how Best Buy operates? I know that your competitors ship a few days ahead of the release date. I know that some people's bestbuy.com pre-orders have shipped, so why not mine too? Best Buy, you have yet another unhappy customer and I have no intentions of shopping here in the future.
Solved!
Go to Solution.

Greetings Tman596,
Receiving pre-ordered games on release day is seriously important to many gamers. Best Buy wants to ensure their customers get their hands on the latest games as quickly as possible. That being said, we ship the games as soon as we can to get the games to our customers as close to release date as possible. I’m glad to hear you chose Expedited Shipping to ensure the shipment arrives sooner than standard shipping would have. I apologize for any disappointment this may cause you if your game does not arrive on release day. In the future, you may want to consider using Store Pickup if available to ensure you are able to experience the new game on the day of the release. If you should have any questions, please let me know.
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Tasha|Social Media Specialist | Best Buy® Corporate
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Sainsburys voucher has not arrived

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Where is my Firefox Tshirt.I ordered it and paid for it but it has not arrived

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How to resend the verification mail that has not arrived when applying?

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My USB Has Not Arrived But Is Listed As Delivered

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It's been 9 days and my order has not been shipped yet.

I ordered an Apple Lightning Digital AV Adapter on 10/19/2014. It has been 9 days and I have not received my order. On the UPS website, it states that my order is processed and ready for UPS.I called BestBuy's customer service and was told that I should wait a few more days, but I feel that 9 days is more than enough. Is there anyway I can find out why my order is taking so long to ship?

Hello sheldonlau,
Nine days seems to be quite some time to wait for an item to ship, especially if it has already processed and has been waiting for UPS pickup. I’m sorry to hear that you may not yet have the Apple Lightning Digital AV Adapter you ordered.
Using the email address you registered with the forum, I was able to locate your order and review it. I have further information for you in regards to this issue, and I am sending you a private message. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
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Pre order has not download

I pre ordered Love is on the radio by Mcfly it came out on 24th November but it has never downloaded on any of my devices. I have been on Itunes and checked for downloads but it says there are no downloads. on the store it just says purchased and I have no idea how to actually download it!
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Hi yasibear91,
Welcome to the Support Communities!
The following article will explain the Pre-order process:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
If you cannot find the file after following the steps above, you can redownload it:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Where are my iTunes files located?
http://support.apple.com/kb/HT1391
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http://support.apple.com/kb/HT1933?viewlocale=en_US
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HT203433 the book i pre ordered has not appeared. Blow Back by Peter May

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Hi kenolpro,
I recommend, using this article, you check and see if the pre-order is still pending, or download it if possible:
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http://support.apple.com/kb/HT5714
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Re: Pre-order has not shipped

First off I want to say how bad my pre-order so far is going with Watch dogs. I have pre-ordered games from many places and I am yet to receive a game not on the release date. However today will be the day that changes. With the holiday yesterday, I expected games to be shipped on saturday. Gamefly sent them out on Saturday so why wouldn't Best Buy be able to? I chose standard shipping because when ordering from other places when you chose shipping like this they switch it to release day shipping so the gamer can get the game ON RELEASE DAY. However not only is best buy going to fail to do so they are going to make me wait another 3-5 days to receive the game. I live 45 minutes away from the closest Best Buy and would drive to get it rather than wait this long to get a game. As of right now the game hasn't even shipped. Oh yeah to top things off its my birthday tomorrow. So thanks Best Buy you always find ways to amaze me.

Greetings mbrinneman and therealdanhill,
Receiving video games on release day is always exciting! I can imagine it would be very frustrating to have friends and family playing a game that you would still be waiting to receive.
Best Buy ships pre-orders as soon as we can to ensure it reaches our customers as close to release date as possible. Our customers also have different shipping options, explained on our Shipping Costs & Timing page on BestBuy.com, as well as Store Pickup for most releases to make sure that they can get the game in a manner appropriate for them.
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Some of my mail is not arriving.

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What do you mean by not working?
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