Order is being processed - does that mean im not going to get my phone?

Hello Im gloria ownby im on a prepaid plan thursday i got on a two year agreement and got a free phone I started checking the progress of my order and it say that my order is being processed what does that and it still says that today am i gonna get my phone or does it mean im not gonna get it thank you
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My name is Gloria (removed) it is may 1st I ordered my phone April the 24th I still haven't got it my confirmation # is (removed) could u please let me know what's going on am I gonna get my phone Ty Gloria (removed)
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