Order is not shipped yet

I had odered for a Nokia N900 after a long wait for this product. i had to pay extra money for fast shippment, which was 1-3 business days as it was mentioned on Nokia website. However it has been 3 days now and there is no tracking # or shipping details sent to me. Neither can i now cancell my order nor i know when is my order going to be shipped. customer service has horrible service, and no proper answer. i am not sure if some one can help me at this point...

I understand you grief. I ordered my N900 last week of november and paid extra too..
The problem is the status says processing. I totally hate the customer service. I left my phone up for more than 2 hours still they say all lines are busy, horrendous service totally disatisfing. What amazes me is that when you connect to inquire about new phones they have people responding right away....!!!
Its unfortunate that Nokia fails to realize the importance of customer service... They are people like us who are willing to pay 3 times more for a phone and still they dont care. I am just wishing someone picks up so that i can atleast cancel the order and get my money back. If they knew that there are long waits for the order why dont they put this message on thier website while ordering....
I hope you get your phone soon and i wish mine too....

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Big Shipping Issues with my order --- why my dock is still not shipped yet

I made an order on 30/07/2010 at "http://store.apple.com/hk-zh/browse/home/shop_iphone/family/iphone?mco=MTAyNTQ zMTI", and my order number is "W27*****". In my order, i bought 2 products which are 16G iphone4 & Dock. According to my order's details, the Dock will be shipped on 04/08/2010 - 05/08/2010, however, till now, it is still not shipped yet. Who can tell me why?????????this is really weird.............and how about my iphone4? never shipped either? that would be terrible......

i dont think so, i just believe that there should be someone who met the same thing as me.......................................................

Pre-order has not shipped

I have pre-ordered an item coming out on Tuesday and it has not shipped yet. It was pre-ordered in March. When I ordered it, I fully expected to have it in my hands on Tuesday, which is no longer the case as it seems. Is this how Best Buy operates? I know that your competitors ship a few days ahead of the release date. I know that some people's bestbuy.com pre-orders have shipped, so why not mine too? Best Buy, you have yet another unhappy customer and I have no intentions of shopping here in the future.
Solved!
Go to Solution.

Greetings Tman596,
Receiving pre-ordered games on release day is seriously important to many gamers. Best Buy wants to ensure their customers get their hands on the latest games as quickly as possible. That being said, we ship the games as soon as we can to get the games to our customers as close to release date as possible. I’m glad to hear you chose Expedited Shipping to ensure the shipment arrives sooner than standard shipping would have. I apologize for any disappointment this may cause you if your game does not arrive on release day. In the future, you may want to consider using Store Pickup if available to ensure you are able to experience the new game on the day of the release. If you should have any questions, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

How to track/check on which production orders are not confirmed yet?

Dear Experts,
Is there any transaction or processes to check,only those production orders which are not confirmed yet?
Besides the transaction code, I would kindly like to request you to provide me a small overview of it. Your support will be really appreciated.
Thank you in advance!
wishes,
jeevan

Hi,
Please refer the below screen for COOIS report. Please check on Sys status as CNF Excl. It will show you all the orders which is not with CNF.
COOIS/COOISPI (For process industries) is very useful report where you can see entire details of orders. You can see report both on planned order and production/process order. As well the report can be seen in several level like header, component, operations etc..
Different layout for display is also possible for different users.
Please try it by different options. You will find the functionality of the Transaction.
Regards,
Krishnendu.

Iphone 6 ordered on 9/15 but not shipped yet

I ordered an iphone 6 16gb silver on 9/15 through a phone order with verizon my ship date has been 10/3 since I ordered. I was fine with waiting for my phone to ship but it is now the ship day and I have not seen any indication of shipment. I tracked my order and nothing has changed since I ordered. I've also called verizon several times and no one ca give me any answer why it hasn't shipped. I was charged for the phone (2 yr upgrade) on the day I ordered, so a little over $200. I am a little frustrated that I already paid for the phone and my ship date is now here and I do not have any additional information. Ihave been fairly patient up until this point but I would really like more of an answer than the Verizon rep checking a status I can check myself without any extra insight. With over 10 calls and countless wasted time in the past three days I am at my breaking point. I'm thinking of calling this a bait and switch situation by Verizon. I want to know what is going on!!!!!!

Hi Fashionny03,
My apologies to hear that your device has not meet the deliver by date. I have sent you a direct message for account review.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

Is anyones iphone 4 status still "Not shipped yet" for delivery of the 24th

Hi, My order is supposed to deliver on the 24th but still says not yet shipped and most peoples have shipped already. I ordered mine on the 15th at 4:34 PDT. It doesnt even say prepared for shipment. I got the ccs email on the 16th. I never got an email saying that i have to accept terms or anything though.

I ordered mine On the 15th at 11.00 GMT/UK, i got the email this morning(3.45am) that it had been shipped, but im unable to track it via UPS, So i phoned UPS to enquire and they told me they had it on there system but it had not be collected yet and it could be Friday 25th before i get it.
So tell me this, what was the F'ing point of pre-ordering the iphone 4 and getting it a day late, when i could just go to my local o2 shop and get one at 8.02 tomorrow. The o2 shops in the uk are only selling to o2 exsiting customers.

Re: Pre-order has not shipped

First off I want to say how bad my pre-order so far is going with Watch dogs. I have pre-ordered games from many places and I am yet to receive a game not on the release date. However today will be the day that changes. With the holiday yesterday, I expected games to be shipped on saturday. Gamefly sent them out on Saturday so why wouldn't Best Buy be able to? I chose standard shipping because when ordering from other places when you chose shipping like this they switch it to release day shipping so the gamer can get the game ON RELEASE DAY. However not only is best buy going to fail to do so they are going to make me wait another 3-5 days to receive the game. I live 45 minutes away from the closest Best Buy and would drive to get it rather than wait this long to get a game. As of right now the game hasn't even shipped. Oh yeah to top things off its my birthday tomorrow. So thanks Best Buy you always find ways to amaze me.

Greetings mbrinneman and therealdanhill,
Receiving video games on release day is always exciting! I can imagine it would be very frustrating to have friends and family playing a game that you would still be waiting to receive.
Best Buy ships pre-orders as soon as we can to ensure it reaches our customers as close to release date as possible. Our customers also have different shipping options, explained on our Shipping Costs & Timing page on BestBuy.com, as well as Store Pickup for most releases to make sure that they can get the game in a manner appropriate for them.
I am sorry to hear that you may not receive your pre-orders as expected. You should be able to keep an eye on your tracking number to anticipate when you will receive it. Please be aware that tracking information can take up to 24 hours to update. If either of you should have any questions, please let me know.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Phone not shipped yet.

i ordered a new phone, 5s, a few days ago. the rep i was on the phone with told me it would be shipped overnight. its been 5 days and i have yet to receive an email or anything about my phone. no money has been taken out of my bank account either. why is it taking so long to ship?

twhigh,
Congrats on your new iPhone 5s purchase! Let's find out what the hold up is in getting you your new phone. Did you receive an order number or location code after placing the order? Did you accept terms and conditions after the order was placed? Have you received any text messages from our Fraud team to confirm any kind of information? Please share details so we can further assist you.
KarenC_VZW
Follow us on Twitter @VZWSupport

UPS label printed but has not shipped yet

How long does it take for the product to get to the UPS center and for them to ship it? I got the tracking information at 4p.m. today and this is the information that I get. When I check order status on VZW website, it says that it was shipped on the 11th. I am just trying to see if my phone will arrive friday or later.
"A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

Welson wrote:
When I check order status on VZW website, it says that it was shipped on the 11th.
Mine says the 11th too on the VZW website. It's a bit misleading but I'm guessing it says the 11th because this was the day my card was charged so the order was probably "released for shipping". Check the UPS site, it should say when the label was printed which for me was today the 12th. Also note that my shipping label says one day shipping.
I'm guessing all our phones are sitting on a palette on a loading dock all lined up nice and pretty - UPS will probably start picking up the two-day shipments tonight for delivery on the 14th - and then pick up the other palletes (with one day shipping) some time tomorrow for delivery on the 14th.
This makes sense to me, give UPS one batch tonight with 2 day shipping so they can process them and get them on planes and trucks.... and then another batch tomorrow with one day shipping so it doesn't clog their mail sorting warehouses...
Good luck

Mortal Kombat X Kollectors Edition has not shipped yet

Does anyone know if the Coarse edition of MKX will be shipped out today so I will receive it tomorrow?
Thanks

Hello SpraykwoN,
Welcome to the forums and thank you for your purchase of Mortal Kombat X Kollectors Edition! We appreciate your continued patience as we work as quickly as possible to fulfill your order. I was able to locate your purchase information and it appears that the item has been shipped and should be delivered today. Please continue to check your order status.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

My iTunes gift has not sent yet and it has past the schedule

My iTunes gift has not been sent yet, and it has past the scheduled delivery date

You won't actually be charged for the phone until it ships. As to why it has not shipped yet, no one here would know, we're all users, just like you. You can try calling Apple Sales...1-800-MY-APPLE(if in the US), otherwise there are not any answers anyone here can give you.

Is there any way to add AppleCare to an iPhone after the order when the phone has not been shipped yet

Simple question. I purchased an iPhone 5, and added AppleCare to the cart. After processing the order, I found that AppleCare had been dropped from the cart. The phone obviously hasnt shipped yet. I have tried calling, but am unable to reach anyone. Is there anyway to purchase AppleCare after main purchase without going to an apple store. The closest one for me is 2+ hours away.

My iPhone 5 Ordering Situation:
Successfully submitted pre-order at 2:05am CST
Realized I did not add AppleCare+
Tried to add it as a separate product
Unable to add AppleCare+ after submiting pre-order
This Morning:
I just got off the phone with an Apple representative. He assured me that, once my iPhone 5 arrives on September 21, I will be able to: 1) call Apple and have AppleCare+ added to my iPhone 5; 2) go into an Apple Retail Store and have AppleCare+ added to my iPhone 5. He said I would have thirty days from my device's ship date (September 21) to add AppleCare+ to it. He also recommended that, if I wanted to have AppleCare+ added at an Apple Retail Store, I should make an appointment as soon as possible. Because I was still concerned something might go wrong, the Apple representative emailed me a copy of my case number to use as a reference in case I have any issues obtaining AppleCare+ on September 21.
Caveats & More Information:
I ordered through the Apple Store app on my iPhone 4
I live in the United States
My carrier is AT&T
I have a case number and repeated assurances from an Apple representative
While your situation may differ from mine I do hope you're able to add AppleCare+ to your iPhone 5 once it arrives, either by calling 1-800-MY-APPLE or by making an appointment at your nearest Apple Retail Store.
Best Wishes,
Dylan

Today at 8am est my card was charged but when checking order status it saids expected ship date not available at this time and it also saids we received your order and it is in process . payment not taken yet

today at 8am est my card was charged but when checking order status it saids expected ship date not available at this time and it also saids we received your order and it is in process . payment not taken yet
but card was charged full amount and i havent gotten anything else been checking for update all day and got nothing i did order iphone 6 plus at 3:01am and everything went through and i was finsihed at 3:06am

chriss2633,
I know how exciting it is to have all the information on the new phone. I did send you a Direct Message. Can you please respond back to that message? Looking forward to hearing back from you.
KevinR_VZW
Follow us on Twitter @VZWSupport

Has your Up-to-Date pre-order shipped yet?

It's now August 28th and my copy of Snow Leopard hasn't shipped yet.
I ordered Snow Leopard via Apple's Snow Leopard Up-to-Date Program in July.
From previous experience (OS X Leopard, iWork '09, iLife '09, etc.) most pre-orders arrive on the release date, at least here in the US, and for a while there, the product page for the full-price ($29) upgrade on the US Apple Store actually said "Delivery on August 28th".
I see reports from customers who pre-ordered the full-price upgrade that theirs has shipped. In Australia, they've already started arriving.
I haven't seen any reports of customers who pre-ordered through the Up-to-Date program receiving theirs yet.
Are Up-to-Date customers going to have to wait?

Where did you find the information saying that the upgrade to Snow Leopard is free? It is NOT free - the $9.95 price is not the shipping cost, it is the cost of the upgrade to Snow Leopard if you purchased a qualifying Mac this summer.
The shipping is what should be free. My total came to $10.55 with the tax - i ordered my copy of SL about a month ago for the $9.95 price. The $29 price is for anybody else who wants to upgrade their Macs to SL.
As i said i ordered mine over a month ago, and my order status still says Not Yet Shipped, now on August 28th.
Apple doesn't give anything away for free - whereever you found that the upgrade to Snow Leopard is free, you either mis-read the fine print, or mis-understood what somebody was telling you.

Pre-Ordered Samsung Galaxy S3 on June 6th, but it hasn't shipped yet. Anyone else experiencing this?

I pre-ordered my Samsung Galaxy S3 the fist day it was available. I'm seeing a lot of posts of people who already had theirs shipped. Why hasn't mine shipped yet? I pre-ordered the same phone for someone else on my plan on June 22. Do you think they are going to ship both phones together at a later time? Has anyone else pre-ordered on June 6th and not received shipping details yet?

Yeah, I ordered on 6/7 at 10 am. No Charge, no confirmation yet. Now I know I shouldn't be ahead of anyone who ordered first day, but as people have been stating, there seems to be a lot of people who ordered well past this and are getting their confirmations. I even saw one who ordered 6/14 on another forum who has their tracking number and all. If anyone at Verizon knows what's going on, could you comment? Just wanna know if there's any rhyme or reason to this or if it's the scorched earth method. *Imagines a giant PURGE ALL button at Verizon HQ*

Order is not shipped yet

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