Order Not Showing Up In History

About a week and a half ago I preordered inFAMOUS: Second Son Collectors Edition for in-store pickup at Best Buy website. Now when I look in my Order History it's not there! Please help me I'm worried!

Hi Flmom2Bmj,
Thanks for registering on the forum and sharing your concerns with us regarding your InFAMOUS preorder. Considering how limited Collector’s Editions have been in the past, it’s understandable you’d be concerned that you can’t view the status of your order! I’ll be more than happy to assist with this today.
Using the email address you’ve used to register on the forum, I have located your BestBuy.com preorder for the PS4 version of inFAMOUS: Second Son Collector’s Edition. The order is currently in ‘awaiting fulfillment’ status, which is normal until the game is released. You should have received an email confirmation regarding the preorder. Should there be any changes, you’ll be alerted by further email notifications.
As for not being able to view this order on BestBuy.com, there are a few things you can do that may help. I’d suggest clearing the cookies in your browser, as it’s likely the information you’re viewing isn’t up to date. If that doesn’t work, trying a different browser may also allow you to properly view your purchase history.  
Thanks again for posting, and please let me know if you have any further questions or concerns.
Brian|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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