Order Number Adobe Creative Cloud

I need to cancel my membership subscription (annual) from Creative Cloud, and I need the order number, but I have not found it in anyplace.
How can I get my order number (Payment Request) from Adobe CC? I lost my email confirmation with this information.
Thanks.

Hi elielgvs,
Welcome to Adobe Forum.
I am reproducing a portion of the link : http://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.ht ml under the Tab
How do I find my order number?
Your order number is included in your order confirmation e-mail. You can also visit theAdobe Store for your country, sign in to your account, and click My Orders
I under stand that you would like to cancel the subscription, please view http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html for cancellation.
Incase you are unable to find order number, please contact Adobe Support:http://adobe.ly/yxj0t6.
Hope it helps you, if you find the information helpful, please mark the post as correct or helpful. We value your opinion.
Regards,
Rajshree

Similar Messages

I need my serial number adobe creative cloud that acquired

My name is Emmanuel Paredes Villegas and bought a membership of Adobe Creative Cloud on March 1. Today I want to use the software on a second computer I bought and asks me the serial number, which I can not find it anywhere.
I can provide it.
My id is adobe
el.manu @ me.com
thanks

Hi El Manu,
Welcome to the Adobe Forums,
You have activated it two times,one activation was done today.
if it is asking for serial number then please follow http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html.
Hope it helps you.
Regards,
Rajshree

I ordered the full creative cloud on sunday and received an order number but still can't open any of the programs. When i check the status of my order online, it says it can't find it. Is this normal after 3 days?

I ordered the full creative cloud on sunday and received an order number but still can't open any of the programs. When i check the status of my order online, it says it can't find it. Is this normal after 3 days? I tried asking in a chat window instead of the forum but no one answered and after about ten minutes my screen restarted and closed the chat window down. It seems a little frustrating not knowing what happened to my order and not being able to contact anyone. Is all this usual with Adobe or are they just having technical problems this week?

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Adobe creative cloud is asking for a serial number for updates - where do I get this from?

Adobe Creative cloud is asking for a serial number for updates - where do I get this from
we have recently Bought 5 x 1 year licences and been using this a month
Michael

Hi Mick,
Please refer to the below link.
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Thanks

I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

Sent from my iPhone
Begin forwarded message:
From: John T Smith <[email protected]>
Date: December 6, 2014 at 12:45:42 PM EST
To: Giuliana Bono <[email protected]>
Subject: I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
Reply-To: [email protected]
I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
created by John T Smith in Adobe Creative Cloud - View the full discussion
https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6991257#6991257 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6991257#6991257
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

I need to retrieve my serial number so I can sign into my Adobe Creative Cloud programs.

I have my Adobe ID and password, however, I need to retrieve my serial number so I can sign into my Adobe Creative Cloud programs. It has been 10 months since I used Illustrator and I need to update my resume on that program. I would appreciate your help.

Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

Ho acquistato Adobe Creative Cloud ma il serial number non funziona

è urgentissimo!!
Ho acquistato Adobe Creative Cloud ma il serial number non funziona.. come posso fare?
grazie Regà

The Cloud does not use a serial number, it uses your paid account log in
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

I just bought 3 memberships for adobe creative cloud with the same ID, how can I install each membership in 3 different computers.

I just bought 3 memberships for adobe creative cloud with the same ID, how can I install each membership in 3 different computers.

Welcome to Adobe Forum,
You have CC for individual purchased which can be activated on two machines by the same Adobe ID.
How ever if you want to use it on more than two machine, you can cancel this order & buy the creative cloud for Team, in which you can buy the number of seats & assign them to as many user you would like to.
Each user can activate it two times with 100GB of space as compared to 20 GB space for CC for individual.
Regards,
Rajshree

Cancel membership adobe creative cloud????

I want to cancel my Adobe Creative Cloud with all the programms (Month to month pay). I already followed the steps in the helpsite, but it doesn`t works, because its not the same in my profil like in the helpsite. Is there somewhere a number that I can call outside of the opening hours? Ahh its soo complicated to cancel this....
Is there somewhere, there can help me?
Thanks

Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help
or
orders, returns http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

App-V 5 Adobe Creative Cloud (CC) Enterprise Licensing Error 213:19

Hello, I've posted this on Adobe forums but also posting here to see if anyone else has experienced/overcome this issue.
I'm attempting to create an App-V 5 sequence for Adobe Creative Cloud Enterprise software, but I appear to be getting licensing errors when launching the App-V sequence.
From what I understand in Adobe Create Cloud Enterprise, the licensing restrictions which tie the license to the machine have now been removed so that the base packages can be created with serial numbers and can be included within build images etc as opposed
to creating a trial package and then using a serialization file at install/launch time.
To start with I've created a package using the Adobe Creative Cloud Packager tool (CCP) for just the Illustrator CC application which includes the serial number. I've then sequenced this package using App-V 5 SP1.
When I run this app-v sequence on a test machine , Illustrator loads but I end up with a 213:19 error. Looking in the amt3.log the full error is
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | error deleting bad mkey:
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | Could not load machine key
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | License store synchronization took 14.6 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _time_: (func: ALM_License_SilentValidate, duration: 0.078 sec)
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
09/24/13 16:58:35:539 | [ERROR] | | | | ALMService | | | 5624 | ERROR: License_Check error 213:19. (Errno = 2)
I've tested out modifying permissions on the following folders within the app-v package under root but this has no effect.
C:\Program Files\Common Files\Adobe\Adobe PCD\
C:\ProgramData\Adobe\SLStore
I've also tried creating a package using a trial licence and then using the adobe_prtk.exe tool to serialize the product at launch (startprocess event in userconfig file) with no success.
Anyone tried this or have any ideas?

Hello, thanks for the reply.
I have read those articles (multiple times :-)) I've installed the required c++ redistributables on the sequencer and also on the test machines.
I'm not getting any errors being reported in the App-V eventlogs.
I initially used the adobe_prtk.exe tool to serialize the app-v application at launch via startprocess in the userconfig file as shown. This runs but it doesn't work around this issue.
<UserScripts>
      <StartProcess RunInVirtualEnvironment="true">
        <Path>[{AppVPackageRoot}]\..\Scripts\adobe_prtk.exe</Path>
        <Arguments>--tool=VolumeSerialize --provfile=[{AppVPackageRoot}]\..\Scripts\prov.xml</Arguments>
        <Wait RollbackOnError="true"/>
<ApplicationId>[{AppVPackageRoot}]\Support Files\Contents\Windows\Illustrator.exe</ApplicationId>
      </StartProcess>
    </UserScripts>
Following that I read that AAMEE 3.1 removed the (http://blogs.adobe.com/oobe/2012/09/aamee-3-1or-why-puffer-fish-is-a-delicacy.html) machine to license issue
therefore allowing packages to be created using serial numbers and to be included within build images.
As I'm packaging Creative Cloud (not CS6), I'm assuming this has been carried into the Creative Cloud Packager for Enterprise which now must be used.
Any other ideas appreciated.

Problems Downloading: Adobe Creative Cloud Enterprise-Package

I am a Adobe Creative Cloud Enterprise Administrator. I have gone through the steps of logging in, inputting our serial number, selecting the applications for the package and then downloading the package. The problem is that the download stops at 2%. I even left it running overnight and it is still at 2%. I've tried again this morning, deleted the cache and attempted to create a new package, same result stops at 2%. Does any one have a clue on how to fix this problem?
Packager Computer: Clean install from DVD of Windows 7 Enterprise SP1 x64, UAC disabled, Firewall disabled, no other applications installed other than the Adobe Creative Cloud Packager
Package: Windows 64bit

Hi JohnBNO,
Are you on a managed network. Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html.
Regards,
Romit Sinha

Adobe Creative Cloud Enterprise Deployment Issues using SCCM 2012 R2

Hi,
I have been trying to deploy Adobe Creative Cloud Enterprise to Windows 8.1 machines that are identical, using SCCM 2012 R2.
The Adobe package seems fine, because it seems to deploy successfully to some machines. And SCCM 2012 R2 has been configured correctly, as I can deploy other software using it, and again, it deploys Adobe CC successfully to some of the machines.
I have tried comparing the package that is downloaded on the test machine/client machine, with the original package on the distribution point, using Beyond Compare, and there are no differences.
I have contacted Adobe Enterprise Support, and they asked me to send to them log files from Event Viewer, the msi installer, and other Adobe logs, from the machine that failed the deployment. However, after Adobe studying them, they told me that they could not identify any problems... Strange, because I could have sworn that I saw error 1603 pop up over 20 times on different machines indicating that the 'Set-up.dat' file had a problem with it.
After all the testing on over 20 identical machines (same hardware/same software), using different configurations on SCCM 2012 R2 and the client machines, I still can't seem to have a reliable solution to deploying Adobe CC.
The fact that it deploys successfully on one machine and fails on another, or sometimes deploy to two machines and fail on another (simultaneously), is something that I don't understand.
Another thing is that, if I retry the deployment 10-15 times after it failed the first time, it might go through...
Adobe Enterprise Support asked me if they could remote into a machine that failed the deployment to have a look at it and I agreed to that option, but it seems like my issue has been ignored because they never got back to me.
Has anyone had this kind of problem or anything similar before?
I need to be able to deploy this remotely to 100+ machines. So installing manually is not an option.
Any help is appreciated.
This was posted in the wrong section a few days ago. I'm hoping I can get some help here.
Case Number: 1862659812
UPDATE: I spoke to Adobe Customer Support and after 1.5 hours on the phone with a remote session going on, problem was still not solved or identified. Additional log files have been sent and now I'm waiting for a call back.

Hi Robert,
We seem to be having a very similar issue. Our installs would randomly fail with error code 1603 and an error message about a fault in Set-up.dat. Failure rate was near 95% on our 900 machines. Adobe Support and Karl having been looking into our issues but so far no solution has been found.
Having done a lot of investigating we've managed to deploy our package using a schedule task running as a domain admin. This is a nasty solution and we don't intend on using this permanently, but we needed to get the package out.
Are you seeing any of the following:
Entries in PDApp.log:
[FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 2900 | The Bootstrapper Process is (5).Stopping the installation process.
[FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 2900 | The return code from the Adobe Installer Process is (33).Stopping the uninstallation process.
[WARN] | | ASU | DeploymentManager | DeploymentManager | | | 2900 | Failed to find the pdb database.
[WARN] | | ASU | DeploymentManager | DeploymentManager | | | 2900 | Failed to get the local payload database handle.
Event Log:
Faulting application name: Set-up.dat, version: 2.9.1.474, time stamp: 0x54e11f94
Faulting module name: Set-up.dat, version: 2.9.1.474, time stamp: 0x54e11f94
Exception code: 0xc0000005
Fault offset: 0x000d7c52
Faulting process id: 0xb40
Faulting application start time: 0x01d072a073861622
Faulting application path: \\server.name.path\Adobe CC\FullPackage\Build\ASU\Set-up.dat
Faulting module path: \\server.name.path\Adobe CC\FullPackage\Build\ASU\Set-up.dat
Report Id: c86d9216-de93-11e4-8284-782bcb99e284
Faulting package full name:
Faulting package-relative application ID:
Installer Log
Indicates it can't find the Media_db. We noticed that the folder C:\Program Files (x86)\Common Files\Adobe\caps doesn't get created on the machines were the install fails, so error message is correct in that there isn't a Media_db.db. Sysinterals Process Monitor seems to show that the setup tried to create the folder/files but they don't actually get created. Copying a Media_db into the folder from another machine seems to allow the installation to almost finish, but unsurprisingly you end up with problems later on.

Deploying Adobe Creative Cloud via GPO

A few months ago my long and lasting journey with Adobe CC started and I was pretty eager to deploy the software in our enterprise. As it comes out, with a little help from Adobe, that just made me crazy and a few pretty pointless and sensless tests I finally managed it somehow to get Adobe CC deployment via GPO. None of our users have local admin rights due to restrictive policy in our enterprise. All testing and configuration was made on Windows 7 Enterprise (x86 and x64) machines.
As we don't use SCCM in our environment it was critical to use "simple" GPO rollout for software. As there are MSI's with all the packages I started my journey...
To start it all of:
As it seems, you cannot buy licenses any more permanent and you can buy them via subscription. OK, that's one way to go and since we need all these products in future we went in evaluating it. Since we cannot buy licenses in a big order like adobe wants us to we were only left to buy the creative cloud for teams and not for enterprise. Still, this was fine to, since adobe offered the cloud packager and a lot of documentation, i thought at least.
To test and make sure that we can deploy all of the wanted features of creative cloud we bought 2 licenses for the IT-staff. During testing, late semptember/october 2014, with the cloud packager in version 1.6 I was able to deploy the packages and software as we wanted. Just as information, we wanted our users to have Bridge, Photoshop, InDesign, Illustrator, Dreamveawer, Prelude and the most important thing, we did NOT want the creative cloud desktop application due to company restrictions. Well as mentioned before everything worked as charm and I was just happy to start ordering the licenses for all of our users and get things done
Well, as a lot surely know, the process of ordering the licenses and getting things rolling in a enterprise sometimes takes a little (more) time. After about one or two months later everything was ready and set and I was feeling like this is going to be a piece of cake. Make new packages with the cloud packager, create the gpo's, test the deployment, invite the users and I'm the king of the jungle.
That was what I thought...
Adobe was so nice to release the newer and more improved version (I think 1.7 or 1.8) of the cloud packager, that suddenly hasn't been able to deactivate the creative cloud desktop application. Well, not a problem I thought to myself, I'll just uninstall it later on and it's fine. Since there are about 20 users that were getting the software it would be a not so nice job, but once done it's done and it shouldn't happen again.
Then i was hit by Adobe with a colossal fist right in the face! Why are you asking? Well as I mentioned above, the deployment via GPO worked fine and now? Not anymore, since the exception deployer couldn't install the applications it just broke everything and didn't even try to install the other applications that don't need the exception deployer. After a few e-mails and further testing, run as local admin, run installation after being copied to local, I lost fate that this is ever going to work.
Adobe gave me the best help they could and I even had a deployment expert in on a web session and he gave me a short commandlet (exception deployer) and said that it has to work this way but surprise, it didn't. As I was getting more and more frustrated by this situation and the exception deployer I started to shrink down the packages as much as possible so that there are no applications that needed to be deployed with the exception deployer. I run tests and guess what? It worked! Man, was I happy that after almost a month things started getting in the right shape. As I couldn't sleep because of this mess I started testing the applications that Adobe techs said needed the exception deployer. I created a new package just for Lightroom 5 (yeah, I know there is a newer version out now, but not at that moment) and saw that it landed in this exception folder that is made during packaging with the cloud packager. I was just curious to test it and made a new GPO for just Lightroom, as a MSI was also within the package I figured, why not give it a try? It worked again!?! I was pretty surprised due to the information that it shouldn't be working, as Adobe techs stated.
The simpler problem was the creative cloud desktop application. After having the Adobe techs in on a websession they stated, that it should work if I choose enterprise licensing to get rid of this software. But due to Adobe's updating policy of the creative cloud packager, there has been a newer version released (1.9) that opted out this feature to deactivate the installation of the creative cloud desktop application. I thought myself, why? Just please tell us why Adobe do we need this? But OK, there was also a solutions for this problem, the adobe creative cloud cleaning tool. If you create and XML file that is being read from the cleaning tool you can run this and "almost silently" uninstall the software via GPO. I gave it a shot and it works like a charm.
To be honest I thought, that Adobe due to it's status as THE software company when it comes to creating/editing multimedia content they would know about the problems some of their customers across the globe could be having. As it seems, they don't care enough or haven't ever had somebody with a similar problem(what I cannot believe, but all right) to share some more detailed information about a case like this.
I know, why have we bought it, if we don't need any cloud space? Well it's simple, Adobe creative products are needed and the CS6 products won't be here forever so it's better to start sooner than later with migration to a newer release. Still I was hoping to get more help from Adobe....
Just to share the packages with you:
"Complete 32Bit" package includes: Audition CS6+Updates, Bridge CC, Dreamweaver CC 2014.1, Edge Animate CC 2014, Fireworks CS6, Illustrator CC 2014, Incopy CC 2014, InDesign CC 2014, Photoshop CC 2014, Prelude CS6
"Complete 64Bit" package includes: Audition CS6+Updates, Bridge CC, Dreamweaver CC 2014.1, Edge Animate CC 2014, Fireworks CS6, Illustrator CC 2014, Incopy CC 2014, InDesign CC 2014, Photoshop CC 2014, Prelude CS6, Premiere Pro CC 2014, SpeedGrade CC 2014
"InDesign 32Bit" package includes: InDesign CC 2014
"InDesign 64Bit" package includes: InDesign CC 2014
"Lightroom 5 32Bit" package: Lightroom 5
"Lightroom 5 64Bit" package: Lightroom 5
None of these packages needed the exception deployer to be run. It was all tested on different (also different machine specs) 32bit and 64bit machines. The OS was always Windows 7 Enterprise.
To uninstall the creative cloud desktop application i wrote a batch file:
@ECHO OFF
IF EXIST C:\log_adobe_cc_cleaner\*.* EXIT ## checks if this folder is existent. If not it continues. If there is the folder it stops and won't run again ##
mkdir C:\temp_adobe_cc_cleaner ## creates a temp folder, as the uinstall tool can only be run locally ##
xcopy \\your_server\your_share$\adobecc\adobecc-cleaner\*.* C:\temp_adobe_cc_cleaner\*.* /Y ## copies the complete content of the folder to the newly created local folder ##
call "C:\temp_adobe_cc_cleaner\AdobeCreativeCloudCleanerTool.exe" --cleanupXML=C:\temp_adobe_cc_cleaner\cleanup_desktop_app.xml
xcopy "%Temp%\Adobe Creative Cloud Cleaner Tool.log" "C:\log_adobe_cc_cleaner\*.*" /Y ## copies the log file to folder, creates the folder itself ##
rmdir /q /s "C:\temp_adobe_cc_cleaner" ## removes the adobe creative cloud unintaller from local machine, leaves the log file folder for further check if the creative cloud uninstall tool needs to be rerun ##
The XML file has following written:
<?xml version="1.0" encoding="UTF-8"?>
<Products>
<Properties>
<Property name="eulaAccepted">1</Property>

</Properties>
<CreativeCloud>
<Product productName="Adobe Creative Cloud" version="2.0"/>

</CreativeCloud>
<AdobeIdCredentials>

</AdobeIdCredentials>
</Products>
Updating of the Adobe products is done with Secunia CSI in our enterprise, but there is also the posibility to remotely run the updatemanager.exe or via logon/logoff script.
What I also found out, was the dependency of vcredist for adobe products. You need the 2010, 2012 of them and most importantly in the x86 and x64 version! In case you get a .DLL missing error.
I hope this here helps someone who has lost a lot of nerves and a lot of time due to the deployment of Adobe creative cloud applications. I stil hope that there is going to be a better and easier way to deploy this.
Excuse me for the bad english, good luck with your deployment and maybe we can get Adobe a bit smarter from our all experience to make us a good deployment method.
Toni

Slim.nl is an indirect seller of Adobe products whose policies are not known to us. In our server we do not see any purchase from Adobe.com.
Please try to purchase from https://store2.adobe.com/cfusion/store/html/index.cfm?store=OLS-NL&event=displayProduct&ca tegoryPath=/Applications/AcrobatProX
You do have an Adobe ID with the Email provided here.
Regards
Rajshree

Adobe creative cloud installer crashes under OSX 10.10.1

When I attempt to run the Adobe creative cloud installer on my iMac, the installer crashes. I can download and install other software, so the basic process works.
The crash report follows.
Thanks!
Geoge
Process:               Creative Cloud [283]
Path:                  /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier:            Creative Cloud
Version:               1.9.0.465 (???)
Code Type:             X86 (Native)
Parent Process:        ??? [1]
Responsible:           Creative Cloud [283]
User ID:               501
Date/Time:             2015-01-19 07:59:56.332 -0500
OS Version:            Mac OS X 10.10.1 (14B25)
Report Version:        11
Anonymous UUID:        DCA48D91-F3B3-C09F-67CA-5F6309F61246
Time Awake Since Boot: 150 seconds
Crashed Thread:        0 Dispatch queue: com.apple.main-thread
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x000000000000000b
VM Regions Near 0xb:
-->
    __TEXT                 00000000000cf000-000000000011c000 [ 308K] r-x/rwx SM=COW /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_platform.dylib       0x95c62aa0 _platform_strcmp + 80
1   libobjc.A.dylib               0x969133fc _class_getLoadMethod_nocheck(objc_class*) + 76
2   libobjc.A.dylib               0x969133a3 _class_hasLoadMethod + 24
3   libobjc.A.dylib               0x9690817f _read_images + 420
4   libobjc.A.dylib               0x9690760c map_images_nolock + 1526
5   libobjc.A.dylib               0x96906ffc map_images + 54
6   dyld                           0x8fe49887 dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 687
7   dyld                           0x8fe495b3 dyld::registerImageStateBatchChangeHandler(dyld_image_states, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 197
8   dyld                           0x8fe52089 dyld_register_image_state_change_handler + 90
9   libdyld.dylib                 0x93abcbb8 dyld_register_image_state_change_handler + 91
10 libobjc.A.dylib               0x9691a8f6 _objc_init() + 94
11 dyld                           0x8fe590b3 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 291
12 dyld                           0x8fe59218 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
13 dyld                           0x8fe552f0 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 296
14 dyld                           0x8fe55288 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
15 dyld                           0x8fe55288 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
16 dyld                           0x8fe55288 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
17 dyld                           0x8fe55176 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 120
18 dyld                           0x8fe553e1 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 79
19 dyld                           0x8fe47125 dyld::initializeMainExecutable() + 183
20 dyld                           0x8fe4abad dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 2793
21 dyld                           0x8fe46232 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 428
22 dyld                           0x8fe46047 _dyld_start + 71
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000b55 ebx: 0x0017c010 ecx: 0x969224ab edx: 0x000000b5
edi: 0x969224ab esi: 0x00000003 ebp: 0xbff2f218 esp: 0xbff2f1e4
   ss: 0x00000023 efl: 0x00010212 eip: 0x95c62aa0   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
cr2: 0x0000000b
Logical CPU:     0
Error Code:      0x00000004
Trap Number:     14
Binary Images:
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0x96905000 - 0x96ae12ef libobjc.A.dylib (646) <EF789AF0-508F-3D49-A988-376CE2E1107C> /usr/lib/libobjc.A.dylib
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0x972f9000 - 0x9772cff3 com.apple.vision.FaceCore (3.1.6 - 3.1.6) <EF92C25B-3E33-379F-A862-75C2FCA8B386> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x9772d000 - 0x977cafff com.apple.ink.framework (10.9 - 213) <F47949BC-ABEE-329B-B568-71C6FEF761F6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x97811000 - 0x97811fff com.apple.ApplicationServices (48 - 48) <76C301A4-705B-33DE-BA11-C89DCF1EDCDD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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0x97c76000 - 0x97c78fff com.apple.loginsupport (1.0 - 1) <47A71885-BB14-3DB8-AE19-F74ABA120290> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
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0x97cb7000 - 0x97da8ffb libiconv.2.dylib (42) <4AF77F10-0BEC-3BE0-99DF-C5170EDB316B> /usr/lib/libiconv.2.dylib
0x97da9000 - 0x97e06ff3 com.apple.print.framework.PrintCore (10.0 - 451) <2563665B-7B7F-3B8A-83B1-E5AC8D389909> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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0x9802e000 - 0x98035ff3 libunwind.dylib (35.3) <29D9343F-9A0A-3535-B0AE-E7CC761D95EE> /usr/lib/system/libunwind.dylib
0x98036000 - 0x98044ff7 com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <637E7AB2-1077-319C-A6A2-D0D0F01951BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/Sp eechRecognitionCore
0x98045000 - 0x98047fff libsystem_coreservices.dylib (9) <20E66A47-8D67-344A-A393-73926F0E5FB2> /usr/lib/system/libsystem_coreservices.dylib
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0x98ec1000 - 0x98ed6ffb com.apple.MultitouchSupport.framework (260.30 - 260.30) <2E28AF1C-AC6C-364F-B181-C5926A7F5A4D> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x98ed7000 - 0x98f1eff3 com.apple.AppleJPEG (1.0 - 1) <C14A2B49-A664-3EDE-9B9B-6A678ED7F8DE> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
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0x993e4000 - 0x993f0ff3 libcommonCrypto.dylib (60061) <024B3913-15C6-3005-9E5A-EB24918F6977> /usr/lib/system/libcommonCrypto.dylib
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0x99424000 - 0x9944aff7 com.apple.IconServices (47.1 - 47.1) <9C537499-B375-3F84-BF4A-EEF757FC26A9> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x9944b000 - 0x9949eff7 com.apple.HIServices (1.22 - 519) <5B54AB76-C487-367B-ACD5-2AF6BC85E1B9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
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External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 18
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 4086
    thread_create: 0
    thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=132.3M resident=38.1M(29%) swapped_out_or_unallocated=94.2M(71%)
Writable regions: Total=27.9M written=1312K(5%) resident=2096K(7%) swapped_out=0K(0%) unallocated=25.9M(93%)
REGION TYPE                      VIRTUAL
===========                      =======
Kernel Alloc Once                     4K
MALLOC                             18.1M
MALLOC (admin)                       16K
Stack                              64.0M
VM_ALLOCATE                           8K
__DATA                             6424K
__IMAGE                             528K
__LINKEDIT                         30.8M
__OBJC                             2200K
__TEXT                            101.5M
__UNICODE                           544K
mapped file                        70.1M
shared memory                         4K
===========                      =======
TOTAL                             294.0M
System Profile:
Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
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Thunderbolt Bus:
USB Device: Built-in iSight
USB Device: Keyboard Hub
USB Device: USB Receiver
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F8A00000000, 0x5052494E4345544F4E000000000000000000
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x484D50313235533645465238432D53362020
Parallel ATA Device: PIONEER DVD-RW DVR-K06A
Serial ATA Device: ST3500630AS Q, 500.11 GB
Network Service: AirPort, AirPort, en1
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.30f1

Hello Sheena,
Thank you for your reply. I believe that when trying to promote a controversial system like the Creative Cloud, everything should work flawlessly. A special CC installer is needed to install the CC Desktop, then you have to spend hours reading and trying to make this work. It’s really frustrating.
Fortunately, this milestone made me realize that perhaps Lightroom is not for me anymore. I have been an ardent fan of Adobe’s photo products, have bought many of them for years, almost since the first versions of Photoshop, but last year I wasn’t able to buy Photoshop CS6 – it had to be through the CC. I like to buy a product, own its license for whatever time I choose and then buy a new one if it pleases me. I cannot do this in the CC, where I am forced to continue paying for a product no matter what (it is a curtailment of the freedom of choice).
I also learned that in the very near future Lightroom could also be included in that ominous list of products in the CC., so I believe this is the time to say good-by to Adobe photo products. It is a shame that a marketing strategy that worked so well since the beginning of Photoshop, should now be substituted for such a widespread-disliked experiment called the Creative Cloud. Perhaps it works fine for large businesses, but not for smaller ones, the ones that put Photoshop and Lightroom where they are now.
Adobe, we made you grow and now you think you don't need us anymore, so you dump us.
Good-by and good luck, Adobe.

Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1 - which is what introduced the bugs.

Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1 - which is what introduced the bugs.
The only thing that I can think of that might be causing the issues that I have a Mac Mini on Mavericks.
Dave

Hi
I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html
He had recently upgraded from wht we now know is 18.0 to 18.1 which is the latest version. He read the above artic
le and supposed that it was a bug fix release for his version - because the v17 ov18 number is not often displayed. It is usually just 2014 CC.
I have asked him to post a bug report about Adobe Illustrator CC 2014.1
Dave

Order Number Adobe Creative Cloud

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