Order online seems to be stuck "preparing order"

Processing should only take one day, but with my purchase (CyberPowerPCGamer Xtreme Desktop Intel Core i3 8GB Memory 500GB Hard DriveGXI3600B) I'm very excited to get this computer as it's a major upgrade for gaming, but it seems to be stuck somewhere and unable to be shipped.
I recently ordered a video card to the same address and it processed in one day just fine, so I'm wondering what the problem could be
Solved!
Go to Solution.

Hello Daraous-
Welcome to the Best Buy Forums!
I just recently purchased a computer from Best Buy myself and I know how excited I was waiting for it to process and ship.
These particular computers actually come directly from the vendor, so there generally is a longer processing time while we send them the order and they confirm they can fulfill it. Unfortunately, because you requested it be cancelled, that request has been sent to the vendor and we would not be able to change it back at this point.
If you are interested in re-ordering this computer, you would have to place a new order. Please be advised that it may take some extra time to process your order because it is coming directly from the vendor. Usually your order confirmation will list the estimated delivery date.
I apologize for any inconvenience that this may cause you.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Re: Order online seems to be stuck "preparing order"

I'm having the same problem with my order of a LG QuickWindow Folio Case for the LG G Flex, and the product page never said anything about it having to be ordered from LG when I placed my order. It only says "Usually ships in 1-2 business days." I will have placed the order a week ago tomorrow. If I had ordered it from {removed per forum guidelines}, it would have shipped by now. I also would have gotten it by now because I'm a Prime member, but that's irrelevant to my current issue. It would have also been cheaper by $13.75, but that is, again, irrelevant.
Best Buy needs to clearly state on the pages for affected products that they don't actually have the products in stock and that these products will take longer to process because Best Buy is simply acting as a messenger between the vendor and the purchaser. This experience, along with other experiences I've had recently in Best Buy stores, makes me extremely unlikely to ever shop at Best Buy again.

Greetings Sloppy_Carlton,
Having ordered a product a week ago, I can understand why you would be frustrated if it was estimated to ship within 1 or 2 business days. We do our best to estimate how long orders will take to process and ship to be received by our customers. I apologize if this estimation was not as accurate as we had hoped.
As this was an order being fulfilled by a vendor and not by us directly, it is true that orders may take a bit longer to process than usual. Using the email address you registered on the forum, I was able to locate and review your order. It appears your LG QuickWindow Folio Case for your LG Flex cell phone shipped within 3 business days, given the holiday on July 4th that created a long weekend. It appears that it is currently scheduled to be delivered today.
I am sorry that you feel this experience was so dissatisfying and may influence you to shop elsewhere in the future. I hope that in the future you will allow us the opportunity to provide you with a better experience than this one. If you should have any further questions, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

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Order online seems to be stuck "preparing order"

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