Order Status Change and E-mail Send

Hello there,
Is there some ready to use Scenario that checks for an order status change on repository and send an e-mail to the customer?
Thanks.

I would contact iTunes:
Apple - Support - iTunes

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Search SDN and you will get doc for that..
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Assign points if it helps

How to track Service Order Status Change (IW31/IW32).

I have a requirement to send the customer an Email if the status of service order has been changed say from unconfirmed to confirmed. So i have to find out whether the status of the service order has been changed on the current date.
As per my understanding, Changes corresponding to any object are stored in tables CDHDR and CDPOS if the change document creation is enabled for that object. But in case of service order status, the changes are not being captured in these tables because change document creation is not enabled for the data element (J_STONR) of service order status.
Anyone having any knowledge about it please help me.
Edited by: Gagan Garg on Feb 23, 2009 6:52 AM

Hi,
Thanks for your reply. I have found out the way to track the service order changes. Function module STATUS_READ_MULTI can be used for the same. Pass service order number in OBJNR_TAB and the change document for status is returned in JCDS_TAB

Service Order status change thro' Action

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After completing billing, thro the action I am changing service order user status as completed. i hv written my code in class method.
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Moderator message - Please respect the 2,500 character maximum when posting. Post only the relevant portions of code
Edited by: Rob Burbank on Oct 13, 2010 11:13 AM

Are you processing status codes out of sequence? Talk to your functional specialist or look at the status config for these documents...sounds like you're going to completed without first setting a status code that would have to be there prior to your status code...I seem to recall doing status changes for these documents that were a multi-step process...set TECO, then CLOSED or something like that?

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Does the email send from the operating system (sendmail ) or from the IAS?
If its from the ias , then its in the httpd.conf.
If its from the Operating system then I dont rememeber
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Hi Murali,
The flow_status_code on oe_order_lines_all doesn't get updated between pick release and ship confirmation - it stays at 'AWAITING_SHIPPING' - so you need to join to the shipping tables to get the same visible status that you get in the form.
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Jon
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ooh.order_number
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, ool.ordered_item
, ool.ordered_quantity
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, oe_order_lines_all ool
, oe_order_headers_all ooh
WHERE 1=1
AND wdd.source_line_id = ool.line_id
AND ool.header_id = ooh.header_id
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how do i get my orignial back..
please email [ Edited by Host, No personal information please. ]
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I am unable to read master data and thus change the status of process order from REL to CRTD. (COR2)
The reason it says, error in BOM reading, Transport Requirement (TR) already generated.
Even after deleting the TR (LB02), the issue still exists.
Is there another way of changing the status or some more steps are needed for the TR deletion?
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Abhi.

Order header Status-
REL Released
MSPT Material shortage
PRT Printed
PRC Pre-costed
BASC Batch assignment complete
BCRQ Order to be handled in batches
SETC Settlement rule create.
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Transfer requirements have already been generated, so therefore the bill of material cannot be read.
System Response
The system does not execute the action.
Then I deleted the TR (LB02), but still I cannot reread the master data.
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Hi,
I am working on interfacing CRM with a third party system. The integration should trigger when the user status of the service order change to say "status1" or "status2".
Also I want to update the user status programatically from another third party system.
Quetion-
1. Which function module/BADI can be called to update the User status?
2. Which function module/BADI will be called after the User status updated?
thanks in advance,
KP

Hello,
Question 1.
To update the user status, you can use crm_order_maintain or more specific CRM_STATUS_MAINTAIN_OW.
Question 2.
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Archiving - Sales order status change to archiving

Hi Experts
I tried to archive an old old sales order. It gave the error as the sales order does not have the right status.
Firstly, I have changed the settlement profile of the order type, 'not to be settled' as they have unsettled data on them. We do not need this data and just want to archive these old orders off.
1. Could you please tell me what status the sales order should have in order to archive them and, -
2. Which table/s contain this status: i.e. field name and table.
We would like to programatically close these off so that they can be archived (never to be used again).
Your help will be most appreciated. Points will be awarded.
Kind regards
Dawn

Thank you very much guys. I found the following thread which helps a great deal.
Deletion of Sales Order from the system completly
I have changed the settlement profile to 'not to be settled', then run the mass change to reject all the items remaining on the documents. Then I will use the archiving info that you all have given me.
Kind regards
Dawn

Order Status Change and E-mail Send

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