Order status for Creative Cloud memberships and CS6 subscriptions
This question was posted in response to the following article: http://helpx.adobe.com/x-productkb/policy-pricing/my-creative-cloud-membership-order
I didn't recieve the CS6 id, and the Chat Man said it doesn't exist for my account. He thought I got duped. When I sent him the link to the dates of purchase allowing for the upgrade he said this was only applicable if I was given the second order number for CS6. Therefore I was not going to get the upgrade. So I finally got someone on the phone, Maria, although she was in tech support, because sales was not avilable, she hunted down the challenge in about a half hour and got me an order id. But if you are stuck in the loop trying to find accountability at Adobe. Just keep calling until you get Maria :O) she fixed it! But customer service at Adobe is a lot like Apple, where you first gotta find the number and then sit through a lot of irrelevent content and be transfered around before your call is dropped and then hopefully on the third, fouth try, you can hopefully find somebody who got the memo and will stay with you till the challenge is resolved. Good luck!
Similar Messages
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What's the different between buying Creative cloud membership and buying subscription?
What's the different between buying Creative cloud membership and buying subscriptions(month to month/yearly)?
If i am not allowed to buy creative cloud in my country, Can i still buy subscription?
Looking forward to your reply.
Thanks
MMThose are two separate monthly subscriptions to individual apps allowing you to cancel at any time. It's the most expensive but the most flexible way of subscribing.
Creative Cloud is a collective term for a subscription to the entire Master Collection of apps plus all the extra products and services which come with the entire Cloud membership. http://www.adobe.com/uk/products/creativecloud/tools.html
If you definitely only want one app then a standalone subscription is the way to go.
If you want at least two apps, then a yearly Cloud membership is cheaper overall.
Which country are you in? Cloud memberships are not available in all countries.
http://www.adobe.com/uk/products/creativecloud/faq.html#availability (In what countries can I buy a membership to Creative Cloud?) -
Can I cancel my Creative Cloud membership and still use Photoshop on my computer?
I have the month-to-month Creative Cloud membership and am curious if I would be able to cancel my Creative Cloud membership and still have access to everything still involved with my Photoshop downloaded onto my computer?
If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.
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Lightroom 5 available as free download for Creative Cloud members, and as a perpetual license
I was told that Lightroom 5 is now available as free download for Creative Cloud members, and as a perpetual license. How do I take advantage of this? I have creative cloud, and lightroom 4, but I dont know how to get the perpetual license. I am also a student.
Hi,
You dont need perpetual license. Creative cloud membership entitles you to get Lightroom 5. Please do check that you meet the the system requirements of Lightroom: http://www.adobe.com/products/photoshop-lightroom/tech-specs.html. If you don't have Creative cloud Membership, you can get the perpetual licence/subscription of Lightroom 5 from the link I just gave.
Regards,
Anirudh -
Paid my subscription for Creative Cloud Student and when I sign in, I can only use the trial versions..
What do I do?Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer?
If not, can I purchase a second license?
Thank you.The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements -
I want to cancel the creative cloud membership
and I follow the instruction but I didn't see the "cancel plan" option in my page. Pls help!! Thank you!Dear John T Smith,
Thank you but still , I can't find the ""cancel plan"" option in my Chinese
language edition page.
And I try to enter my account from English edition but it will transfer to
the Chinese edition page directly.
Pleas help :(((
Thank you so much!!
Cheers,
Alma Hsu
2014-08-03 21:58 GMT+08:00 John T Smith <[email protected]>:
I want to cancel the creative cloud membership and I follow the
instruction but I didn't see the "cancel plan" option. Pls help!! Thank
you! created by John T Smith
<https://forums.adobe.com/people/JohnTSmith> in Adobe Creative Cloud
- View the full discussion
<https://forums.adobe.com/message/6607924#6607924> -
How can I change my existing Creative Cloud Student and Teacher Subscription to Photoshop CC offer?
How can I change my existing Creative Cloud Student and Teacher Subscription to Photoshop CC offer?
I have been on the online chat waiting for 6 hours now. and I tried calling with no luck either.
I would like the $9.99 Photoshop CC offer instead.Hi Joseph
I've cancelled your existing plan so you can sign up for the Photoshop Photography plan - offer extended until December 8th.
Thanks
Bev -
Why is the download speed for Creative Cloud updates and initial software installation so slow?
Why is the download process for Adobe Creative Cloud updates and initial installations so slow? I can download and update other software from other providers almost an order of magnitude faster. This slow download problem has been present since I started using Creative Cloud soon after it was initially offered.
Adobe customer support maintains that there is no throttling at Adobe's end, and that no one has complained about this problem -- this forum shows the latter not to be true.
What is the problem?Hi ErstwhileCreative,
I don't think I've ever checked the download speed but the installers are definitely large files, many several GB. It might seem longer because the download immediately progresses into the installation at 50%
- Dave -
Double-charged for Creative Cloud Membership - I need a refund!
My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.Hi aagirlz
An email is sent 30 days prior to the annual renewal date with details of the renewal price. Sometimes this might go to your spam/junk folders so it's worth checking there.
When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
Kind regards
Bev -
I am trying to install my creative cloud programs onto my new computer. When I go to the website and log in, it shows that I have a creative cloud membership, but says I have no products. Not sure how I get the program downloaded. Any ideas?
you can install and use on up to two computers at any one time with your single-user license so you need not sign out from your old computer's cc app.
but if you no longer want cc on your old computer, open your desktop cc app and sign out, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
to install on your new computer go here and download the cc desktop app using your adobe id, Download Adobe Creative Cloud apps | Free Adobe CC trial -
Discontinued my creative cloud membership, uninstalled Acrobat XI, and installed a brand new, purchased version Acrobat XI, but when I try to open it, I get a message saying I must renew creative cloud. This is a free standing program, and it IS installed. What do I do?
You may need to uninstall the Cloud (not just stop using it) and then run the Cleaner to remove all vestiges... and then reinstall Acrobat
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
Hi i just want to know i bought the creative cloud and photoshop and premiere. All those and it said annual meaning i have to pay for the next year right? But why did it said that i have to pay for the next month? What happens when i didn't pay the next month ?
You may buy an annual subscription and pay monthly, or a straight monthly subscription... and, being a subscription, if you stop paying the software stops working
If you want a one time payment, and you can use 3+ year old software, go to Creative Suite 6 -
Why is only 2gb Storage showing for my Creative Cloud account when I have paid for the Photography plan and should be entitled to 20gb?
The new Creative Cloud Photograph plan and Photoshop Photography Program are two different plans with different entitlements. The Photoshop Photography Program was a limited time offer and the Creative Cloud Photography plan is a permanent offering.
Why are the offerings in Creative Cloud Photography plan different from the Photoshop Photography Program? For example, the new plan has 2 GB of storage when PPP offered 20 GB. Also, the original PPP offering provided users with a Behance pro membership, which CCP does not.
Are you sure you do have the old program? Can you check on your order... -
I canceled my Creative Cloud membership and now I cannot access my purchased software.
I bought Photoshop CS 6 then subscribed to Creative Cloud for the introductory price for one year. I canceled my Creative Cloud subscription and every time I try to use my CS6 software, I get an error message about updating my payment information so I can continue to use my software.
I need some advice on how to fix this problem. Thanks!If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.
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