Order status is still saying processing items

I ordered my IPad 3 on the 16th of March, so it was after the pre-order thing and I was going to just buy it straight away from a apple store but dicided to order online with engraving and the apple smart cover. Both the items are still saying "processing items". I have recieved an order confirmation email but not the shipped confirmation email unless I didn't read it right but the email just said that they can get it deliverered eariler than expected. This is my first time ordering on the apple website although I have an IPhone 4S which i recieved as a christmas present and I think was brought from o2 so I have no idea how long this would take. Why is it still saying "Processing Items"? Surely it doesn't take apple this long to process the items.

Further to my original post, I received my iPad on the 29th which was a day after the earliest possible delivery date. The order status did not change until the day before it arrived so don't worru about that. I realised that it had dead pixels, rang up on Thursday evening and arranged for it to be picked up, replacement arrived on the Wednesday after (4th). This one also had dead pixels and a new one arrived today which I hope is not going to have dead pixels! I am impressed by the speed in which they ship out replacements but annoyed at the quality control if I'm honest.

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