Order still in process

I ordered a phone in store using express lane because it would not let me order the phone online at home. I requested expedited delivery but I have not recieved any email with tracking information and when I check the order it says the order is still processing. I expected to get the phone in 2 days. Not sure when I will get it now.

Hello kevunc,
Welcome to the forum. I can imagine it would be concerning to not see any changes in the status of your phone order, especially when you chose expediting shipping.
Using the e-mail you registered on the forum, I was able to locate your information, and it looks like the mobile team processing your order need some more personal information from you. Please call 888-BESTBUY with your order number for further assistance.
I hope this helps, and please do not hesitate to let me know if you have any further questions or concerns.
Thank you for posting here on the forum!
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

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Order number is {removed per forum guidelines}
Thank you

Hello nick2788,
Thank you for joining us on Best Buy Unboxed. I regret that your delivery appears to be arriving later than expected.
Express delivery does provide for delivery in one business day, but product availability can influence when the shipment occurs. That being said, in reviewing your order I note that it was delivered yesterday. I hope you enjoy your new product!
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Order status is still saying processing items

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Hi,
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Dear Friend,
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The system will automatically close the order and would show processed and in the due lists also it would not appear.
award points if helpful,
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Still Being Processed

Did a return sales order and delivered goods, goods receipt, FOC delivery, picking, delivery...
But the status in the return sales order still shows "being processed".
(Delivery status is Fully Delivered).
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Please advice. Thank you.

Hi,
Did a return sales order and delivered goods, goods receipt, FOC delivery, picking, delivery
-this is wrong you should do the billing of the return order otherwise it system will nto update the status of the order.
foc subsequent delivery is other issue then your updation issue
*I suppose *
please,
be definite do not suppose
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Revert if Helpful
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Order is being processed - does that mean im not going to get my phone?

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Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

My name is Gloria (removed) it is may 1st I ordered my phone April the 24th I still haven't got it my confirmation # is (removed) could u please let me know what's going on am I gonna get my phone Ty Gloria (removed)
Sent from my LG Mobile
Private info removed as required by the Verizon Wireless Terms of Service
Message edited by: Admin Moderator

Order stuck in processing

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Dear experts,
we are facing the following problem in SRM 5.0 extended classical szenario.
In transaction Sourcing Cockpit when I click on create PO I reach the "Sourcing - Document Preview" screen, where I can click on button "Process PO".
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PO is created but in status HELD. I have to go to transaction "Process Purchase Order (BBP_POC)" in order to create PO so that status changes to ORDERED.
There are no entries in table BBP_WFLOCK.
Thanks in advance and best regards
AD

Thanks for your answer.
Regarding your points:
1) It happens in almost 95% of the cases but as per now we could not figure out a rule when it happens and when not.
2) yes, it happens also after logoff.
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100 USER1 14:06:36 X CRMD_ORDERADM_H 10047BDCB4F6CD52BF8E1000000AC1ABC35 1 0
100 USER1 14:06:36 E PRCD_HEAD 10047BDCDBE6CD52BF8E1000000AC1ABC35 1 1
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AD

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hi
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1465740 - SRM document is stuck in the approval process
Symptom
Workflow hangs.
Workflow gets stuck.
SRM document in status waiting.
Approval process cannot continue.
SRM document frozen in status 'awaiting approval'.
BBP_PD 443 Document is still being processed in the background; Try again later
BBP_ICON_TEXTS 049 No workflow started. Application error occurred
Environment
SAP Supplier Relationship Management
Reproducing the Issue
Create or change a document in SRM.
Cause
*Not possible to identify root cause without further deeper analysis
Resolution
Find the object guid of your SRM document via transaction BBP_PD.
Then display the relevant workflow instance via transaction SWI6 using the following steps:
Select BOR object type.
Enter your object type.
Enter your guid (or document number in the case of shopping cart) in the Key field.
Select variant All Instances.
Select selection period All.
Hit execute.
Click on icon 'Display workflow log'.
Click on icon 'List with technical details'.
Click on icon 'Print Log'.
Record the date and time of the very last step in the workflow log.
Using the date and time of the last workflow step, here are some transactions that can be used to investigate the root cause of the problem.
SM58 - check for stuck remote function calls
ST22 - check for system dumps
SM13 - check for stuck update requests
SM21 - check in the system log for anything unusual
SWUD - run a consistency check on the workflow
Enter the task number and hit enter e.g. 14000044
Choose 'Test Environment' and flag 'Including parts'
Execute
Choose 'Consistency check for components' and flag 'Including subworkflows'
Execute
Red lights indicate an error in the definition.
Header Data
Released on 05.05.2010 09:53:08
Release status Released to Customer
Component SRM-EBP-WFL Workflow
Priority Normal
Category Problem

Order still in process

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