Order stuck at post office (not updating for about a week now)

I've placed an order last week ( Tales of Xillia ) and it was scheduled to be delivered last Wednesday.
The parcel has been stuck at the status "Parcel being transferred to local post office" since the 16th.
This has happened to me before once and basically, the CSR just resent the same product to me.
I was wondering if someone here could do the same in this case as well.
Thanks!

Hello karekano126,
Lost packages are the worst, aren’t they? While it certainly doesn’t happen very often, it can definitely ruin someone’s day, and I'm sorry for the disappointment this caused.
If an online order is reported to us as missing, we reach out to UPS on your behalf to start an investigation to determine where your package may be. This process may take a few days to conclude. I would hate for this to cause further frustration for you than it already has though, and I have sent you a private message so that we may discuss this further. To view it, please make sure you are logged into the forum and click on the envelope in the upper right-hand corner.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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