Order stuck in processing

I placed an order for a Samsung Galaxy S5 with a new Edge plan on 7/25/2014 and it has said processing since then. My card was charged and I received a confirmation email and a second email stating my order was complete but a tracking number was not yet available. 5 days later and the check order status page still says processing. I expected the order to be processed and ship the same day. Anyone have an idea what could be going on here? I need to get this new phone as my old one is barely usable anymore.

so basically you'll be getting yours possibly Friday and me possibly Saturday or Monday ugh I wonder what happened because for a minute they tried to tell me to rebuild my order talking about they couldn't find my order but then another representative did find it. im not like no I have the email to confirm my order but I guess since the system was messed up maybe that's what it was was. guess the waiting begins....

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    Thank you for posting on Best Buy forum, your concern regarding your recent order. I understand that it needs to arrive in a timely manner. After reviewing your order information, I noticed that you have also been in contact with our Best Buy Customer Care team. I believe Brenda has already emailed you the information you have requested.
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