Order Type Group - CRM 7.0 B2B Ecommerce with ERP Sales Order Scenario

Hello Experts
Scenario: CRM 7.0 with ERP Sales Order
How can we use ORDER TYPE GROUP in CRM 7.0 B2B E-commerce with ERP sales order?
With CRM as a back end this ORDER TYPE GROUP functionality is available as OOTB, but with ECC as a back end is this available?
As per out understanding, we can use more than one TRANSACTION TYPE by seperating the TRANSACTION TYPES by COMMA in shopadmin? Is it a right understanding?
Kindly let us know if we have ORDER TYPE GROUP functionality in CRM 7.0 B2B E-commerce with ERP sales order?
Thanks and Regards
DJ

Hi DJ,
In fact the Order Type Group is only available when you are connected to CRM Backend. For ERP Webshops, you only have the option to add the Order Types separated by coma.
In addition, be aware that B2B only supports Sales Document with category "C - Sales Orders" on ERP backends, for example:Credit Memo Requests won't work. For more information, I created Note 1567713 that explain the restrictions.
Kind Regards,
Diego Felix.

Similar Messages

  • One-time customer with ERP Sales Order

    Hello experts,
    I am working with ERP Sales Order on SAP CRM 7.0 Ehp3.
    We have a requirement to start using 'one-time customer' process. I know there is a standard account groupd (CPD) on ECC side for this purporse.
    We would like to enter a sales order for occasional customers, without saving the customer in the master data table.
    I would like to have an occasional customer (example nº 1000 which should work like a CPD). I need to enter a sales order for this customer nº 1000, and once I enter nº 1000 on the BP number field, it should bring a Pop-up in order to enter the customer's information (address).
    This is working when I create the order via VA01 on ECC side, but the pop-up is not shown when I try to create the order on CRM via erp sales order.
    Any suggestions on how to make one-time customer work on ERP sales order? And how to make the pop-up work?
    Thanks in advance!
    Luis

    Thanks a lot, Rene! I have just read this SAP note and confirmed your information.
    Do you know of any workaround or development that could be done for this scenario using ERP sales order?
    If not, I will suggest using transaction launcher and create this type of order for the one-time customer directly in VA01.
    Once again, thanks for replying!
    Luis.

  • Interaction Center Sales with ERP Sales Order

    We are in the process of upgrading from CRM 4.0 sp 6 to CRM 2007.  We have been using the Web IC and Mobile sales for the last 4 years.  In our original CRM 4.0 implementation (which was developed by SAP) we were using the CRM Web IC to create orders with R/3 using a couple of BADI's.  We are currently using R/3 4.7 and have plans to upgrade to ECC 6.0 next year.  I was just rereading some of the documentation in the upgrade guide and came across the following line:
    "The following software units are required for the Interaction Center Sales with ERP Sales Order scenario:
    Mandatory:  IC WebClient with specific ERP Sales order viewset requires SAP ECC 6.0"
    This implies that the standard Interaction Center Sales with ERP Sales Order functionality will not work in our current landscape and that it would only do so when we upgrade to ECC.  What options are open to us to get around this?  What is the technical reason why this functionality doesn't work with SAP R/3 4.7?
    I can't imagine we are the first company to face this problem and I can't imagine everyone upgraded to ECC 6 - so what approaches have people taken to address this issue
    Thanks in advance
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    In the last 12 months we upgraded from 4.0 to 5.0 in CRM and went form 46C to ECC 6.0.
    In your current landscape you can create orders in the ICWC where the order is created in CRM and replicates to R/3 4.7.     You have the replication scenarios X, Y, Z available to you.
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    Hope this helps,

  • ERP Sales Orders Types are not visible in CRM WebUI ! ! ! !

    Hi All
    I am working on CRM 7.0 IDES, I am trying to create an ERP sales order but when I chose create ERP sales order a popup menu with no document types so I am not able to chose the Sales order document type, the CRM and ERP are integrated and the ERP sales Profile is maintained and assigned is there more settings should be done to make them visible?
    Regards
    Jacopo Francoise

    Hi Jacopo Francoise,
    Check for the customization in Tr. SPRO path IMG-> CRM->Transactions->Settings for ERP Transactions maintained via CRM.
    You should define the ERP sales order profile with your ECC system RFC details. Also read the documents available there.
    Hope this will help.
    Thanks,
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  • Any case study on using ERP sales order vs CRM Sales order in IC WEB UI

    Hi All,
    Currently we have a requirement where in agent uses ERP Sales order functionality in IC WEB UI for creating sales order. Incase of any incompleteness in order or any pricing error an activity should get created and should get assinged to Back office guy(CRM User).
    My approach is as follows, we will call a custom FM in CRM from the user exit associated with Sales order transaction, This logic gets executed on save of ERP sales order.This custom FM will create an activity in CRM and assing it to back office guy. Other approach is to use the IDOC linked to the VAO1 transaction which inturns calls the custom fm.
    Can you please suggest if you have any better approach to this.
    Recently we came to know that ERP Sales order has got limited functionalities. If some one has a case study doc on ERP Sales order vs CRM sales order pls give me the ref link.
    Thanks,
    udaya

    Hi Udaya,
    Calling a Customer Specific R/3 Transaciton was quite easy in CRM 4.0 / 5.0 in the PC-UI Framework using Object Links. You can do that all by customizing and creating a custom method for a BOR Object in Transaction SWO1.
    I think I've used CRM_ORDER_MAINTAIN to update the Document Flow. The subsequent activities where created by BAPI_ACTIVITYCRM_CREATEMULTI. I've wrapped all that standard functions in a RFC enabled function module.
    It would be possible to provide also a link in the E-Mail to the Manager but the client is using a Citrix environment to provide access to the Portal. But Outlook runs locally. So we decided to use the standard Portal iView to display the Alerts. When you fill the Alert Container with the elements OBJKEY_GUID, OBJKEY_BOR_OBJECT_TYPE, OBJKEY_CRM_OBJECT_TYPE, OBJKEY_METHOD and OBJKEY_LOGICAL_SYSTEM using the Function Module SWC_ELEMENT_SET that provides a direct link to the specific document too.
    Best regards
    Gregor

  • Material Description is not getting updated in IC-WebClient ERP Sales Order

    Hi Experts,
    The issue is with ERP Sales Order  in IC web client. 
    Scenerio:1
    While creating the Sales order,  If we  enter a product  in Line Item 10 , which is  mapped (Product Type)  in both the systems(CRM&ERP) . It will take the description for that product correctly. If  we enter  another product  in Line Item 20 , which is   not mapped (Product Type)  in CRM system (only available in R/3)  the description of the previous line Item product (Item 10)  inherited to Item 20 instead of taking the description of Item 20.
    Scenerio:2
    If  we enter  a product  in Line Item 10(as a first Item) , which is  not mapped (Product Type)  in CRM system (only available in R/3)  It will take the correct description for that product . And there is no problem for Second line Item, even though the Second line Item is not mapped (Product Type)  in CRM system (only available in R/3)
    Technically  speaking :The Product which is mapped in both the systems is entered as first line item , this product description is copied for all the line items below (i.e 20,30,40) which are not mapped in both the systems. As and when we entered a  mapped  product in line Item 50 , It is taking the correct description of Item 50
    Kindly advise.
    Thanks in Advance,
    Raja
    Edited by: Raja Parasa on Feb 26, 2010 5:23 AM
    Edited by: Raja Parasa on Feb 26, 2010 5:24 AM

    Hi Raja,
    This looks like a bug.
    sorry for not answering ur question.
    However, since you are using ERP sales order, i request you to look at my issue in the below thread and answer if you had similar issue.
    let me know if i can speak to you in person.
    GATP (APO)  Check results in ERP Sales order.
    thanks
    shree

  • Product Proposal in ERP Sales Order.

    Hi Guys,
    We are panning to use product proposal (PP) in ERP sales order and we are facing some challenges to fetch Price and Availability in the PP view.
    Does anybody integrated PP with ERP sales order? Please provide detailed steps if any.
    Please share your experience and steps to integrate this scenario.
    To obtain price in PP, do we need to maintain pricing in CRM?
    For availability information in PP, do we need to connect to APO? or the gATP/Availability happens via ECC to APO?
    Please shed some light on this subject.
    Thanks
    Shree

    HI Shree,
    You dont have to maintain price in crm to get price in product proposals, pricing in ERP is enough for price to get populated.
    For availibilty check for PP you have to maintain MRP type in material master for the products which gets populated in PP and have to maintain ATP Profile at item level.
    One setting which needs to be maintained in crm is
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    Here give the sales Org, Transaction Type and Method schema.
    Please let me know if you need more information on this.
    Best Regards,
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  • Profiles for ERP Sales Order

    Dear experts,
    I'm trying to configure our CRM 2007 system (upgraded from CRM 4.0) in order to call ERP Sales Order functions from the the new CRM WebClient UI. The ERP background system is ECC 5.0.
    Issue Description:
    In standard, we should have 2 default profiles for ERP Sales Orders: DEFAULT and SALESPRO but I can't see them. I think those entries will allow us to call some ERP Sales Order functions from CRM. When I try to recreate them manually, a short dump occurs.
    Steps for reconstruction:
    1. CRM > Interaction Center WebClient > Business Transaction > ERP Sales Order > Define Profiles for ERP Sales Order
    2. Select SALESPRO and double-click on Assign Document Types to ERP profiles in the left menu
    3. Select New Entries and select SALESPRO for the ERP Sales Order Profile
    4. Select a Document Type using the F4 search. Short dump occurs and can be analysed in the ECC system (SLS_LORD_GET_VALUES_AUART)
    Do you have any idea why this short dump occurs?
    Thanks in advance
    Stephanie

    Hi,
    see ERP Sales Transaction in CRM 2007 for details.
    They say that you can connect only a ECC6.0 to CRM, not any older versions.
    Unfortunately I cannot check this statement.
    Regards,
    Claudia

  • IC ERP SALES ORDER

    Hi CRM ICWC Guru's,
    Could you please help me what is the use of maintaining the below img path for IC ERP Sales Order.
    IMGCRMCRM cross application componentsGeneric interaction layer/object layer component specific settingsDefine object model for ERP sales order in IC webclinet.
    Help is highly appreciated. Thanks in advance.
    Cheers
    Lingaraj M

    Our system came pre-filled with 31 entries and we didn't need to make any changes.
    The configuration required for us was in SPRO > CRM > Interaction Center Webclient > Business transaction > ERP Sales order
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    ERPAdminH     ERPHeaderCondSet     ERPCondSetH     C 1     A 0..1     C Aggregation     ERP
    ERPAdminH     ERPHeaderDocFlowSet     ERPDFlowSetH     C 1     A 0..1     C Aggregation     ERP
    ERPAdminH     ERPHeaderIStatus     ERPIStatusH     C 1     D 1..n     B Composite     ERP
    Define Object Model for ERP Sales Order in IC WebClient
    Use
    In this Implementation Guide (IMG) activity, you can view the complete object model for the Enterprise Resource Planning (ERP) sales order in the Interaction Center (IC) WebClient. All relations used in the ERP sales order must be available in this table.
    Requirements
    Only those object relations that can be derived from Customizing entries can be added. For example, the relations for object ERPPartnerSet are taken from partner function maintenance.
    Default Settings
    In the standard system, this table contains all entries required for all applications that use the generic interaction layer (GenIL) with reference to the ERP sales order in the IC WebClient.
    Existing entries should not be changed or deleted since this may affect other applications that are also based on the generic interaction layer.
    You can add object relations if they are necessary for your interface modelling.
    Activities
    Use the input help (F4) to enter the source object and the relation name. The other fields will be filled in automatically.
    See Also
    You can make settings for the ERP sales order in the following IMG activities:
    - Define Profiles for ERP Sales Order
    - BAdI: Change ERP Sales Order Data

  • GATP (APO) Check results in ERP Sales order.

    Hi Gurus,
    We have a requirement to get GATP results (Product Substitution) into ERP Sales order. Please note this is not CRM Sales Order we are dealing with. We are not able to populate product substitution into schedule line.
    According to SAP, GATP/ATP happens automatically unlike CRM sales order which has a "ATP check" button. Standard SAP functionality for ERP SLO doesn't have "ATP" button.
    My question is, when the automatic check happens in the background, will the ERP sales order populate the "product substitution" results ( assuming that product substitution is set up in APO) from APO into ERP SLO in the schedule line?
    Do we need to integrate APO with CRM for ERP sales order?
    For example if the order has requested quantity of 100 and only 60 is available, will APO-ATP/GATP (which happens automatically according to SAP in ERP SLO) populate rest of the 40 with product substitution into the schedule lines
    Please advice if any of you guys faced similar issue or have implemented ERP Sales order with GATP check.
    Thanks
    Shree

    Does anyone have an answer to this question. We have the same requirement regarding GATP with ERP Sales Orders in CRM.
    Thanks,
    Ron

  • Do we need IPC in CRM B2B Webshop for creation of ERP Sales order

    Hi Experts,
    can you pls guide in following scenario in CRM 7.0
    We  are using CRM B2B WEBSHOP, We are creating ERP SALES ORDER .
    We have requirement to display price break up like base price, different discounts, taxes, freights while creation of Sales order on the webshop.
    I would like to understand,
    1) whether we need IPC to show price breakup in SALES ORDER in CRM WEBSHOP.
    2) if yes, do we need enhancement at IPC to display complex discount types on webshop ?
    3) do we need to download entire pricing ( customizing +condition records ) from backend ECC to CRM.
    If anybody has worked on similer scenario ,requesting to help.
    Any points , documents ,step by step guide will be highly appreciated.
    thanks in advance,
    regards,
    PD

    Hi,
    ipc is inbuilt in Kernel to CRM 7.0
    BR,
    Darshan

  • Creation of an ERP Sales Order or ERP Quotation from CRM Opportunity

    Hello Experts,
    The scenario is as follows:
    I have done the cross-system copy control of transaction types and item categories to enable ERP Quotation and ERP Sales Order creation from CRM Opportunity.  However, after saving the CRM Opportunity, when I click on the follow-up transaction and select ERP Quotation or ERP Sales Order from the list, the screen doesnt change and instead I got the following error:
    "Diagnosis
    An exception occurred during request processing. This was handled centrally. It changed the program flow and the result of the request probably contains errors.
    Procedure
    Contact your system administrator.
    Procedure for System Administration
    Activate checkpoint group BSP_WD_EXCEPTION_DISPLAY. To do this, use transaction SAAB. If the error recurs, further details are displayed.
    Exception Details
    CX_BSP_WD_INCORRECT_IMPLEMENT - Define component usage 'CUERPFollowUp'
    Method: CL_BSP_WD_REPOSITORY=>GET_CMP_USAGE_DEF
    Source Text Row: 20"
    Experts, kindly help me understand what the error is about and pointers to resolve it.
    Points would be awarded.
    Thanks,
    VSK.
    Edited by: venkatskumar on Feb 21, 2011 8:37 PM

    Hello Robert,
    Thanks for the quick reply.
    I have followed your instructions and I wanted to confirm one more thing with you.
    When I enter the component usage it gave a pop-up which said:
    "Enter either a reference or an interface view"
    Any information on what should be entered in the reference or the interface view? What should be the used component name and interface view name in this scenario?
    Kindly confirm.
    Points awarded
    VSK.
    Edited by: venkatskumar on Feb 22, 2011 12:37 PM

  • Error while creating and opening a ERP sales order in SAP CRM

    Hi,
    I am getting an error while creating or opening a ERP sales order from SAP CRM.
    "Creation of the ERP Transaction failed" this is the error i'm getting while creating. when i try to open an existing sales order I'm getting a dump.
    Attached the dump screen shot. From the dump analyasis it seems the transactions are not loaded through LORD framework.
    The RFC connection seems to fine as i have tested accessing an ECC RFC FM through a sample program and its successful..
    please help..
    Thanks
    Krishna

    Hello Krishna,
    Did you get a solution to this? I have the same dump message.
    As a matter of fact, we already use ERP Sales Order and it works fine. But I have recently configured a new sales order document type, and the dump occurs only for this new Z order type.
    Thanks a lot,
    Luis.

  • Creating ERP Sales order with reference to CRM Service Order

    Hello all,
    I am trying to create an ERP Sales Order from CRM. If Icreate the Sales Order manually, it is working correctly but, if I try to create the ERP Sales Order as follow-up document for the CRM Service Order, it is not working.
    I have defined the Cross-system Copying of Transaction Types, byt the ERP sales order is not shown as possible follow.up doc from the CRM Service Order. Does anyone know if it is possible?
    Additionally, I would need to create CRM Sales Orders in reference to ERP Sales Order. Is there any way to do it??
    Thanks in advance and Regards,

    Hi Oliver,
    Rajendra answer is correct.
    The SAP Standard integration Scenario creates a ERP sales order for all the salesitems in the serviceorder.
    Without items no salesorder is created in standard.
    Maybe you could realize your requirement with own coding when you save a new service order or by button - click.
    I realized something similar some weeks ago. One hind:  It is helpfull to maintain a ztable where you store which CRM serviceorder is linked to which sales orders.
    Kind regards.
    Manfred

  • Creating ERP Sales Order from CRM 7.0

    Hi Experts,
    We are implementing the scenario-Creating ERP Sales Order from CRM. My doubt is:-
    Do we need to download the entire product data from ECC via middleware to implement this functionality?
    Is it possible that we manually create few products in CRM with same heirarchy and category and avoid middleware data download?
    My basic doubt is-what product information is passed to ECC from CRM when we create the ECC Sales Order? If only product id is passed, then we can avoid middleware data download for product from ECC to CRM.
    Can anyone please provide me some pointers on this? What should be the approach-download product data from ECC to CRM or manually create product data in CRM?
    Thanks and Regards,
    Rohit

    I´m trying to figure out the ERP Sales Order Scenario in CRM, i found the following link (sap.help) to customize the ERP sales Order in CRM, it´s a quickly guide supported by SALESPRO but in my case does not work, if somebody knows how to retrive the Order in IC i´ll appreciate.
    Here a quick Guide -->
    Prerequisites
    You can directly create and change an ERP sales transaction in SAP CRM once you have carried out the following:
    You are using SAP ERP for your Quotation and Order Management.
    You are using SAP CRM.
    You have assigned the relevant ERP sales transactions to a profile.
    You do this in Customizing for CRM, by choosing  Customer Relationship Management  Transactions  Settings for Sales Transactions  Define Profile for ERP Sales Transactions .
    You have defined an RFC destination.
    You do this in Customizing for CRM, by choosing  Customer Relationship Management  CRM Middleware and Related Components  Communication Setup  Define RFC Destinations .
    You have defined a business role by copying the standard business role SALESPRO to your own. You make this setting in Customizing for CRM, by choosing  Customer Relationship Management  Business Roles  Define Business Role .
    You have defined cross-system copy control of transaction types.
    You do this in Customizing for CRM, by choosing Transactions  Settings for ERP Transactions Maintained via CRM  Cross-System Copy Control for Opportunities and ERP Transactions
    I want to see the screens or video regarding with this scenario.
    Regards,
    Memo

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