Ordered Broadband But Can't Use BT WiFi

I placed an order today to activate my phone line and receive broadband. Was advised that my order is being processed through something called 'formwise', meaning an additional 5 days delay to activation.
Can someone explain why there is an extra delay and why I can't use BT WiFi whilst I'm waiting for my line to be activated? Very unhappy about this as being able to use BT WiFi whilst waiting for installation date was one of the key factors that made me choose BT.
Regards,
Hugh
Solved!
Go to Solution.

Hi hugh_123
This normally means that the adviser was unable to process your order and has had to send it to a back office team to complete this.  There are different reasons why this may have happened but if you use the 'contact the mods' link in my forum profile to send in your details we can take a look.
You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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