Ordered new iPhone from ATT, no response in over 3 weeks, I'm freaking out!

Hi all,
I ordered a 16gb black iphone 3g from my local att store. It has been 3 weeks and I have received no email confirmations or ANYTHING about it. The att online iphone order status checker says the order cannot be found. I called the store and they said they don't really know whats going on and that maybe I should wait(I know somebody else who got one at the same att store a few days before i ordered mine and he got it in 2 days). I am so upset with ATT's lack of help. It has been 3 weeks and I am getting really worried because I am pretty sure I paid 300$ and ATT is not helping, the iphone is nowhere to be found. Is this normal? was i supposed to get a confirmation email or something?
THANKS SO MUCH IN ADVANCE

Had the same problem... Went to the AT&T store in Westfield, NJ and ordered the iPhone the Friday it came out -- at 11:30am... "Was supposed" to have it on the following Monday (latest Tuesday)... The following Friday, I still didnt have it and went into the store to complain..
Seems the order was there, but never processed... So I cancelled it, and wrote a complaint letter to the AT&T Westfield, NJ store... No answer for a week, so I called them - they told me that if I was complaining about a particular store, that store would probably not respond... They gave me corporate's address, and i sent to them -- another week passed and no answer...
I cc-ed Apple corporate, and I heard back from them... They couldn't do anything about AT&T's incompetence in getting me an iPhone, but APPLE helped me out (even tho they didn't cause the originak problem) and now I have an iPhone 3G

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