Ordered pacquiao/mayweather and it never worked, but was still charged

I attempted to order pacquiao/mayweather months ago.  When it came time for the fight, no picture, no sound, nothing would load.  After numerous restarts, I attempted to call Comcast or speak to chat with an agent.  After an hour of nothing but busy signals on the phone and no one available to chat, my party decided to leave our apartment to view the fight elsewhere.  I returned home at midnight that night and there was still nothing being broadcasted.   I live chatted with an agent the next day who stated that I would not be charged.  And yet here we are 5 live chats, a couple phone calls and two months later and the charge sitll appears on my bill, because I was not able to get through on the phone the night of the fight.   I personally think it is nonsense that I am being charged for a fight I was not able to view.  I do not think it is unreasonable to want this charge taken off of my bill.  I am about to cancel my Comcast subscription if this is not resolved.  

Hello kyleencinas,
I can get that charge removed for you. You'll see that taken off on your next billing statement.
Thank You

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