Ordered Upgrade to X1 Triple Play

I can't be the only one who has experienced this. On Jun 7th, I placed an order for an upgrade to triple play x1 with expidited shipping for the selfinstallation kit. I immediately received an email saying my order is being reviewed and I would get another email when my order was complete. After 24 hours without a confirmation email or call I contacted customer service as the email said to do. The agent told me that my order had shipped that day, the 8th, I should receive it in 2 business days, and gave me my new phone number. Yesterday my current DVR stopped responding. I chatted online with a rep wanting to make sure my new equipment would be here quickly. They told me there was no record of me requesting express delivery and that I'd receive it Tuesday-Thursday of next week, then told me it woudln't be shipping until Friday, then passed me off to someone else who said it had shipped, but not express, then they said there was express shipping. I decided to call in after work since I was getting so many different answers. I called again this morning, the rep told me that it had shipped on the 9th and I should receive it Tuesday. I asked again about the $30 I paid, she said "Oh yes I see that now." and told me I'd receive it today or tomorrow. When I asked for a tracking number they stated there was no tracking number. Since when do companies ship equipment without a tracking number?! I feel like I am being lied to any time I try to talk to someone. At this point I'm ready to cancel the order and my current plan with them. Has anyone else experienced this? Is it just because I chose self-install?

Unless you have a GREAT DEAL of experience with audio video gear, you DO NOT want to self install X1.
1. Let's assume they properly fulfill your shipment. Easier said than done as you now know.
2. Then, we need you assume the signal levels at your house will support X1 boxes. Once again, easier said than done. Just because older legacy boxes worked at your house is no guaranty X1 boxes will. They require entirely different signal levels.
3. OK, now we are assuming your signal levels support X1 boxes. Now you need to get them activated. Once again, easier said than done. It would appear that Comcast does not have the background infrastructure in place to properly activate self installed X1 boxes.
Call Comcast and get a tech out to your house.
elboyens wrote:
I can't be the only one who has experienced this. On Jun 7th, I placed an order for an upgrade to triple play x1 with expidited shipping for the selfinstallation kit. I immediately received an email saying my order is being reviewed and I would get another email when my order was complete. After 24 hours without a confirmation email or call I contacted customer service as the email said to do. The agent told me that my order had shipped that day, the 8th, I should receive it in 2 business days, and gave me my new phone number. Yesterday my current DVR stopped responding. I chatted online with a rep wanting to make sure my new equipment would be here quickly. They told me there was no record of me requesting express delivery and that I'd receive it Tuesday-Thursday of next week, then told me it woudln't be shipping until Friday, then passed me off to someone else who said it had shipped, but not express, then they said there was express shipping. I decided to call in after work since I was getting so many different answers. I called again this morning, the rep told me that it had shipped on the 9th and I should receive it Tuesday. I asked again about the $30 I paid, she said "Oh yes I see that now." and told me I'd receive it today or tomorrow. When I asked for a tracking number they stated there was no tracking number. Since when do companies ship equipment without a tracking number?! I feel like I am being lied to any time I try to talk to someone. At this point I'm ready to cancel the order and my current plan with them. Has anyone else experienced this? Is it just because I chose self-install?

Similar Messages

Free X1 upgrade not available because I don't have Triple Play

Hi, I am new to the forums. I got an email saying I am eligible for an upgrade to x1. I chatted about upgrading and they day I need Triple play to do it. I dont want triple play. Comcast is too unreliable to trust with my phone service, as I need that for my job. I have TV and Internet though comcast. They das that there are no double play offers avaiable. Sounds like false advertising to me, a marketing ploy to get consumers to upgrade to the triple play stupidity. The Comcast service was out for 3 days, while the Verizon landline kept going.

Hello bubtub,
I apologize for any inconvenience this has caused you. I have sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019

New modem for upgrade to Triple Play?

I currently own my own modem for Comcast internet but am upgrading to the Triple Play and know that I need I modem that also is telephone capable. I have my own router. I have been told to buy the Arris TM722G (or Arris TM862G for included router). My research shows that the Arris TM822G is newer and better but a comcast rep at the local electronics store said it won't work even though I see people on the forums use it with success. Any advice or recommendations would be appreciated. Thanks.

spyncycle wrote:
Paraniod wrote:
spyncycle wrote: "The Arris TM722G is a DOCSIS 3.0 modem and is NOT at end of life! Where do you get these wild ideas?" I got the "wild idea" here, read the input from a senior Comcast employee:http://www.dslreports.com/forum/r30121623-Equip-Arris-TM722G-now-EOL "The TM822G is on their list of approved modems, but not the retail version. There have been posts of people saying that Comcast refused to activate their 822 and others have been successful." I didn't say there was a problem with the rental version, just the retail. Read this:http://forums.xfinity.com/t5/Voice-Service-and-Equipment/TM822G-is-not-an-approved-retail-device-for-phone/td-p/2528169 That's new information for me. I would have assumed that Comcast woiuld have refused to activate my customer owned TM722G earlier this month. Now that I've posted this, I'll probably get a notice from Comcast that I must replace it. They probably didn't know it was to be end of life'd at that time. It's unfortunate, but I guess one of the pitfalls of buying your own modem. It may be ok for the time being, but there will be no updates for it, So yes they will ask you to upgrade at some stage. Now there is just one choice of retail modem available for voice the Arris TG862G if you feel like splashing the cash on that. Like I said I think it would be better to rent, for the time being. I haven't seen any indication that they intend to add the Arris TM822G lately or indeed if they intend to add any new telephony devices to retail at all..

Can't Switch to Triple Play Bundle

I am trying to upgrade to the triple play bundle, currently I have an old internet plan and an old TV plan that are not longer offered and not in any contract. The triple play bundlewith the free HD-DVR for life will be quite a bit cheaper than what I pay now and I will get more HD channels. The problem is I can't upgrade.
When I try to sign up online after entering my address and saying that I want to change my subscriptions is says "We're sorry.
We are experiencing a temporary problem and can't continue your order at this time." and tells me to call 1-800-VERIZON(but this isn't temporary it has been like this for months). I was on the phone with different people for over 2 hours today and got different stories from all of them, but none of them can tell me why I can't do it online. They also can't give me the same package that I want over the phone for the same price as online. After talking to everyone from billing to sales to tech support I was told they would forward me to someone who could help me with the website - guess what, he connected me back to the MAIN MENU. This is Extrememly poor customer service.
All I want to do is change my plan, but no one I talk to is willing to help. I almost think it is because I will be getting more by paying less that they have blocked me from doing it online.
Has anyoine else had an issue like this? Any tips on who to talk to on the phone? Should I ask to talk to a supervisor or something?

Same problem for the last 4 days after I switched my phone service. Been on the phone with so many different operators from phone to on-line but no one can't solve the problem. I just wanted to change my plan services to have a higher internet speed and prime TV but the operator on the phone quoted me a higher price than the one offered on-line. When I asked why the difference, he said I have to make the change on-line in order to get that price. And of course I get the same error message when I try on-line! Looks like contacting Cox is only my option now.

Triple play price deception

I tried to upgrade to Triple play last night (phone/dsl/directv). The initial Verizon screen stated 1st month @$74.99 , 2-21mo @ $74.99 and 22-24mo at $79.99. Great deal right?
I got to the "Review Order" screen, the price has gone up to $90.99 which I understand because of the recover fees, that's fine.
But now it $90.99 for the first 12 months and no indication of price for the remaining 12?
The original advertisement was the first prices I mentioned, which was over a 24 month period.
I contacted a chat agent who told me it was a glitch/error.
False advertising I think? I am awaiting a reply by email.

Now the Price has changed like I said before because of the anticipated receiver fees.
But the original deal I was offered is nowhere to be seen, no pricing passed 12 months.
What happened Verizon? Why was the original offer no honored like you advertised?

Just got comcast triple play. Original ipad sees network but will not connect.

Just got comcast triple play. Original ipad sees network but will not connect.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

True or False - re $99 Triple Play

Simple question, but I have gotten conflicting answers from VZ reps: For the current "triple play" promotion that includes "$150 Cash Back" (and is being aggresively promoted in my neighborhood, where virtually everyone already has Verizon phone service only), is it true or false that a current Verizon phone-only customer (not Fios, just copper POTS) is ineligible for the full $150 but will get instead a "pro-rated" $100 cash back?
I cannot find this referenced in *any* of the promotional materials, even in the fine print. Is it true, and if so, why is it not documented anywhere?
Thanks,
Jerry

This is what I see for the current offer and is in the fine print at the bottom. If you are a copper subscriber and enroll for all three
services you must commit to the terms of the contract.
This it what it shows in my area. It may depend on your area. If you do not have FIOS or never had it it should apply to you. Perhaps one of the good Verizon people here will confirm this.
http://www22.verizon.com/residential/bundles/verizonbundles/
SPECIAL OFFER:Order online and get $125 Back for Double Play and $175 Back for Triple Play!
Plus, order online and take $5 off the monthly rate for the first year. HURRY! Offer ends soon.
** $125 and $175 provided via prepaid bank card. Card can be used where prepaid bank cards are accepted. To obtain cash from your card, visit a participating bank and present your card and ID. Must be enrolled in service for 31 days to receive card which will be sent within 60 days of in-service date. Must reimburse total value of card if service is canceled within 6 months. Prepaid bank card delivery may be delayed or withheld in the event of suspected fraud. Valid 2/22/09 through 4/18/09. Must install by 6/18/09.
Sorry but FIOS bundle does show this.
SPECIAL OFFER:ACT NOW AND GET $150 Back. Plus, order online and take $5 off the monthly rate for the first year.
HURRY! Offer ends soon.
* $150 provided via prepaid bank card. Card can be used where prepaid bank cards are accepted. To obtain cash from your card, visit a participating bank and present your card and ID. Must be enrolled in service for 31 days to receive card which will be sent within 60 days of in-service date. $179 early termination fee applies. Prepaid bank card delivery may be delayed or withheld in the event of suspected fraud. Price Guarantee applies to base monthly rate only and is void if changes are made to the service plan. Valid 2/22/09 through 4/18/09. Must install by 6/18/09.
Message Edited by prisaz on 04-10-2009 08:09 AM
Message Edited by prisaz on 04-10-2009 08:09 AM

Channel Lineup for HD Preferred XF Triple Play

I recently upgraded to HD Preferred XF Triple Play. Where can I find a Comcast channel lineup?

it is on the webiste at http://www.xfinity.com/customers/clu/channellineup.ashx or http://www.xfinity.com/Channel%20Lineup/Channel%20Lineup%20Print%20View.html

Nothing but trouble since signing up for triple play

I should have known from the moment I tried to register for a triple play service online that something was fishy. While trying to register, I could get almost to the end but it would not process. I called for support, who walked through the process with me and again it would not go through. No problem he said, I will honor the online price (which I am still trying to get settled 30 plus days later). As soon as I recieved my first bill for the tripl play bundle I registerd for, I knew it was wrong. I was charged 175.25 for an $89.99 package. If that wasn't bad enough, I was charged for a phone number I didn't have. After a month of trying to seek assistance from a variety of departments which, at one point included waking up to no service at all virtually nothing has been resolved even though several supervisors have assured me it would be resolved on the next bill. After an extrodinary number of "hours" of phone calls trying to get nothing more than what I originally ordered I was directed to set up a new MyVerizon account to access the phone number I was suppossed to have all along. Now all that seemed reasonable until I had to also choose a new primary email (now that I've already notified my contacts of the original change). The straw that broke the camel's back was receiving a new bill not for the amount arranged witha supervisors assistance but rather $216... $94 more than the bundle cost. I have always attempted to be reasonable on the phone even though the frustration has reached the breaking point.
It has become obvious to me that Verizon is not interested in hving me as a new customer and that customer service only provides lip service under the quise of correcting difficulties when in reality it's just a brush off. Even the E-Center (when I fianlly got to them) told me the problem I encounted attempting the online registration happens all the time.
In this day of technology and with verizon claiming to be the "best", it seems strange to me that they can't take of basic customer service and provide a customer with what they ordered. It's also obvious that one department doesn't know what the other is doing as you get shifted around, put on hold, disconnected and hung up on which has resulted in several three-hour phone calls.
Does anyone have ayn idea of how to speak to a human being that is actually cabable of addressing and resolving a problem without making you feel like you are center ring in a three-ring circus?
I will make one more attempt and then it's Comcast... come back. And there is no way I will pay a early termination fee. For what I've been put through, asking for nothing more that the bundle I registered for, Verizon should be paying me to stay. I have reached the point where I am ready to notify the better business bureau, local media and other consumer watchdog alliance.
Help.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Double Play Package (TV and Internet) vs Triple Play Package (Voice)

I am trying to find a written detail of EVERYTHING that comes with the Premier Double Play package so that I can compare my billing to my previous statements. There is not anything online or anywhere in my paperwork or emails that I can find, that gives an itemization of EVERYTHING included. I recently changed from Premier Triple Play to Premier Double Play and my new bill has a lot of charges that did not exist when I had Voice, and that have nothing to do with that service. I did not request that anything be upgraded with my TV or Internet, but only to drop the Voice because we do not use a land line in this house at all.If such a detailed explanation DOES exist and I am overlooking it somewhere, would you please point me to where I will find it? All I can find is an overview of what you get with this package, but not itemized for each that would normally have been in my Triple Play package. Quite honestly, if these additional charges are correct, then what I am paying for these two services as a Bundle, is incredibly high, and we are looking at other options including U-verse. Thank you, J P K

No one from Comcast answered this guy. Can someone speak to this? I can't even see the Double Play page. I get a "Whoops" error. What kind of INTERNET PROVIDER has a broken webpage? I'm seriously getting frustrated with your site Comcast.

Trick play instead of Triple play

I currently have FIOS Triple Play extreme plan. When I click on "My Verizon", it shows my plan and cost. Below that, it states "What We Recommend". It has the same Triple Play, but also states that my bundle includes HBO and Showtime. I added that to my cart, but then it reads my plan will include Epix for an additonal $17 after month six. I called Verizon, they claim they cannot "see" what I am viewing. All I want is what is being offered. It seems like a Verizon gimmick to boost me. How do I just get what is offered, nothing more, at the price offered?

I should add that the person on the phone told me to just order whatever is added to the cart (no HBO and Showtime, but yes to Epix and the increased price), and that once the service is changed, to call again, and that his notes in the account would alert to whomever I would speaking to change the service to give me the free HBO and Showtime. After 90 minutes on the phone tonight, I am not in the mood to be on the phone another 90 minutes and take a chance on some crazy scheme to just get what is offered.

Unable to Recommend FIOS Triple-Play Bundles

One month ago, I ordered the FIOS Triple-Play Best Bundle. It was installed last week, on May 17th. No problems. My next door neighbor arrived home from work, noticed the FIOS van, and said that he has been wanting to order FIOS for some time, and was told many times that it is not available in our area, I live in Rockland County, NY, and I know that FIOS has been available here, for about two years (I watched them run the fiber on the poles and underground throughout our town, back then). I registered my neighbor in the FIOS Referral Program, however I really want to show him the FIOS Triple-Play Order screen (webpage) with the Good, Better, and Best plans displayed, for the NY area. When I was researching the FIOS options online, before ordering my bundle, this well layed-out screen, and its ability to describe and show the prices of those three bundles and the various add-on packaqes and equipment, convinced me to order FIOS, replacing CV TV, VZ DSL, and VZ Message Unit phone plan.
My neighbor is not a current Verizon customer, and cannot display the FIOS bundles from the VZ qualification/availability webpage, only the Phone / HSI / DirectTV bundles appear. I think this is why he has thought that FIOS was not available here, for so long. When I try to get to the FIOS Triple-Play Bundles webpage now that I'm a FIOS customer, either signed-in to MyVerizon, or not, I'm locked out with an error message to call the VZ Business Office. I think Verizon is really shooting themselves in the foot, by not allowing my neighbor to access the FIOS Bundles webpages, nor allowing me to access those webpages to show them to my neighbor, or print screen shots to show him. Anyone know a way around these restrictions?

Anyone should be able to get to this website on verizon.com
http://www22.verizon.com/residential/bundles/bundlesoverview/

Tips for FIOS Triple Play installation

I'm thinking of upgrading my Verizon DSL service to the FIOS Triple Play bundle, but have concerns about any surprises I might encounter during initial installation, especially additional charges I might incur on top of the supposedly "free" installation.
Here's a description of my current situation:
I'm assuming that my house is FIOS-ready, since Verizon has been aggressively marketing the service in my area for a couple of years now, and I know several people who have had fairly uneventful installs.
Two coax lines run from the satellite dish into the attic (unfortunately the least accessible part of the attic) and are routed separately to each room with a TV.
No CAT5/6 currently running to any room in my house.
I currently have DISH TV with essentially the same set-up I'd be getting with FIOS -- HD DVR with full HD service to one TV, and SD to a second TV. STB is connected to primary TV; second TV has coax and a wireless connection to the STB.
I have Verizon DSL with a wireless router providing network connectivity to all of the computers in my home.
Seems like this should be a fairly straightforward installation, but given this configuration to work with, are there any "gotchas" that I can expect to encounter during installation?

Ok, well here's the skinny.
Double check that you qualify, I am sure you do if they are aggressively marketing like that.
verizon.com/fios
Verizon FiOS installers normally tie directly into existing Coax runs unless they are of poor quality and need to be replaced, they will run FiOS upto 3 rooms as part of the installation, and then additional coax runs or rooms will cost extra, double check with customer service.
Cat 5/6 not needed unless you have a special application that requires a direct connect vs a Wireless connection. All FiOS routers are wifi capable (ones being installed today) so the installer will be looking to wire the router close to the network terminal (ONT) and then distribute wireless out to the rest of the house.
They will likely mimic the current dish set up, and everything else looks pretty straight forward.
the only thing you want to be aware of is the location of the router, the installers will likely put this in your basement or garage, which may be different than where you have the DSL modem today, so locations that get wireless today, may be further away from the garage/basement than your current DSL modem locale today.
That may impact your wireless performance but other than that, you should be good

FIOS Triple Play bundle

On Friday I had them install FIOS triple play bundle. I had a problem with internet because I didn't have an Ethernet connection, however, that's fixed. My question is I received an email saying that within 30 days I need to respond to get the bundle discount and it said they needed my order number and zip code. I entered that info and it came back and said that it was invalid. I tried to enter my verizon user name and password and it said that it was not correct. Is it true that if I don't respond by 30 days they will start charging me more. Anyone that got the triple play...did you have to activate it to get the discount.
Thanks
Cheryl

Yes you must agree to the bundle within 30 days. You may have the wrong order number. There are times when the order number may get changed. Call the fiber solutions phone number and get it taken care of. They should be able to give you the correct order number. If you have any paper work there could be more then one number. If you can log into My Account on Verizon.com and bring up order history you may find it there faster then calling.
FiOS
888-553-1555
Customer Service - Monday-Friday 8:00am - 6:00pm
Technical Support 24/7
Message Edited by prisaz on 05-03-2009 07:22 PM

Signed up for a Triple Play Bundle. Reps can't fix billing because they no longer offer that bundle.

Hello,
I signed up for a Triple Play Bundle back towards the end of January for DSL/Phone/DirectTV. After taxes, fees, & discounts, I was quoted about $135 total, across two seperate bills. Direct TV's billing was constant from their end since day one($80); never a problem. Verizon bills me for about $100-110 each month, obviously not accounting for the bundle they signed me up for.
Customer service has not been helpful. After stating that they no longer offer that plan, they all then try to sell me a Fios bundle. Why would I agree to another contract when this one is so woefully in disaray?
I have names of every rep I spoke to & their corresponding 6 digit employee codes, as well as a couple personal emails which stopped responding a while ago.
If anyone can help with this, I would be very much appreciative.
Thank you.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Ordered Upgrade to X1 Triple Play

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