Ordered Wrong QT Version - Apple will not respond

I accidentally ordered QT Pro for WIndows (why would I do that!) and recieved the key. I meant to order it for the Mac. I have sent three emails to Apple during the last 10 days with no response. Calls to their help line, and other numbers, are of no help - they refer you to the QT Web site -- it's a run around. It may only be $30 - but, there must be some way to have them correct an honest error. Apple should be provising better support. Suggestions? Anyone?
I may dispute the cc charge and see if I can get them to respond that way.
Thanks - Rob
iMac & PB Mac OS X (10.4.4)
iMac & PB Mac OS X (10.4.3)

I think you're right - they will not reverse the charge -- but, I did dispute it -- we'll see.
What really gripes me is a total lack of response from Apple -- no email back even saying you are out of luck - sorry. Apple's customer support model leaves a lot to be desired. It's difficult to talk to someone who can actually resolve an issue - and, with QT, you can't talk to a human -- it's all web based. To a large extent this discussion support site is good - plus, with MacFixIt most issues are resolved fairly easily. Also, there are very few "issues" with Mac products - for me anyhow.
Thanks
PB 15 & iMac Mac OS X (10.4.4)
PB 15 & iMac Mac OS X (10.4.4)

Similar Messages

I-Pod touch only gives me the Apple symbol and will not respond to anything tried, including the "restore" method. Any clues? Thanks

I-Pod touch will not respond. I tried to "restore" it through I-Tunes and update which took nearly two hours, but it still only gives me the Apple symbol and does nothing else whatsoever. It seems completely locked up. Any help? thanks much!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have a nano 4th generation 8gb i have tried resetting it, i get the apple logo come up but nothing else happens. It will work in my docking station but as soon as i take it out it will not respond. any ideas, do i need a new battery?

i have a nano 4th generation 8gb i have tried resetting it, i get the apple logo come up but nothing else happens. It will work in my docking station but as soon as i take it out it will not respond. any ideas, do i need a new battery?

It definitely sounds like your Nano needs a new battery at this point. You can have Apple replace it for a flat fee, send it into a third party service center to be replaced for much less, or you can purchase a new battery online and swap it out yourself if you feel up to it.
B-rock

My Apple TV will not respond to my remote; any way to connect to MAC to update?

My Apple TV 2 will not respond to any interaction with a remote; have tried mulitiple remotes and updated batteries. Tried hooking up to my MAC via USB mine w/Power but do not get anything to display. Any suggestions?

Restoring AppleTV: http://support.apple.com/kb/ht4367

My nano blinks the apple logo when plugged into a charger and will not respond to any reset commands, anyone have experiance with this problem?

My nano blinks the apple logo when plugged into a charger and will not respond to any reset commands, anyone have experiance with this problem?

By a reset, I assume you meaning pressing and holding both the Select (Center) and Menu buttons (or Volume Down and Sleep/Wake buttons on the 6G Nano) long enough for the Apple logo to appear?
What happens if you try to manually place the iPod into Disk Mode? If you can do that, I would recommend connecting the iPod to iTunes and restoring it.
Putting iPod into Disk Mode
B-rock

IOS 8 upgrade caused me to lose the games I paid for; apple says I hafta restore, which means losing a week of work; are there other options. the game app hooked on words will not respond to several emails

IOS 8 upgrade caused me to lose the games I paid for; apple says I hafta restore, which means losing a week of work; are there other options. the game app hooked on words will not respond to several emails

Funny you should ask... At about the same time that the Xserve was discontinued, we also lost our channel rep of nearly 14 years. Right now we are not sure who our rep is. I have however, sent this to as many people in Apple that I could think of. And I plan on continuing to reach out to as many as possible.
The sad reality is that this decision is impacting customer deployments and the future of customer installations. Apple strives for market share and loves to tout those numbers. But the numbers we fought for over these last eight years are going to disappear.
As much as this impacts our business, we are making up for it in enterprise deployment of systems. We will survive and lead in our geographic area. I do not fear that. But OS X Server is a UNIX server and with it has come all of the benefits of a UNIX system, including legitimacy in a data center. The Intel Xserve cemented this reality because of its hardware configuration and form factor. Yes, we have G4 and G5s still in service. But those are mostly in all Mac shops that understand the benefits and can work around the buzz word limitations. But fortune 100/500 IT departments did not really get on board until the release of the Intel server.
Still beating the drum to raise awareness. Spread the word and talk to your Apple reps.
Also, ask about the direction that Apple's Enterprise team is going. If the news I hear is correct, then our fears about all things pro and enterprise going away are likely true.

HT5457 I have added this latest download to my iPad and now the iPad will not respond

I have updated my iPad with the latest version iOS 6 download and now my iPad only has the Apple icon displayed. I have attempted to to hold both buttons at the same time and the screen bounces a strange lined gray pic for seconds and bounces back to the Apple icon. any ideas why the iPad will not respond?

I have updated my iPad with the latest version iOS 6 download and now my iPad only has the Apple icon displayed. I have attempted to to hold both buttons at the same time and the screen bounces a strange lined gray pic for seconds and bounces back to the Apple icon. any ideas why the iPad will not respond?

TS1398 my wi fi on my i touch 3rd gen will not respond any suggentions as what to do?

need help with i touch 3rd generation wi fi is grey and will not respond, any suggestion?

See:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
It is frequently a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

My IPod Touch has a black screen. When held in an angle u can see the slider to unlock it but it will not respond to my touch

my ipod has a black screen. When I hold it at an angle i can see the unlock bar and date/time. It will not respond to my touch to unlock it. Any ideas to what is wrong with it?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

My IPad will not respond to my pass code after I updated. iTunes says 'disable find my ipad' before I can restore from backup.

My IPad will not respond to my pass code after I updated from ITunes. ITunes says I must disable ''find my ipad'' in order to restore. I cannot get to that because my pass code is locked.
I only have one back up & that is the one I did when I updated. (Can't remember if it was before or after)

iTunes wants you to disable find my iPad because Apple wants to make sure you are not trying to restore someone else's iPad.
To turn off find my iPad, you need to enter your Apple ID password.

MacBook bluetooth will not respond

I am a huge fan of built in bluetooth. I use it with my phone as a wireless model, I send files, make skype calls, and even listen to music on the sales floor. About one month ago I noticed that it would not connect to the phone to sync. I didn't think much of it at the time. Then I noticed that it would not do anything.
I can activate bluetooth from the menu bar. I can navigate to any menu I need just fine, but when I try to send a file or search for a new device it will not respond. The button will react for a second but it will not search or send.
In Internet connect the error I get is "Cannot open the communication device." Same when I try to change the sound settings to my headset.
This is from a fresh install after my hard drive failed, under any and all user accounts. I reset the Pram also.
I am thinking I need a new bluetooth module
Here is what it shows under System Profiler
Apple Bluetooth Software Version: 1.7.9f12
Services:
Bluetooth File Transfer:
Folder other devices can browse: ~/Public
Requires Authentication: No
State: Disabled
Bluetooth File Exchange:
Folder for accepted items: ~/Desktop
Requires Authentication: Yes
When other items are accepted: Ask
When PIM items are accepted: Ask
When receiving items: Prompt for each file
State: Enabled
The obvious answer will be "bring it into an apple store. I am hoping there is some easy fix that I overlooked.
Thanks,
Brian

Anyways I wouldn't bother doing an
archive and install if you don't have the time, but
it could possiably be software...and that would have
a good chance of solving it.
I wish that was the case. I just did a clean install when I got the new hard drive so it shouldn't be software. I really didn't want to have to ship it in.

I recently created an account and bought a movie. But any time I press "Play" iTunes freezes and will not respond at all.

Windoes 7 64bit
I recently created an account and bought a movie. But any time I press "Play" iTunes freezes and will not respond at all.
I have tried both uninstalling the software and reinstalling it, I have tried to run the software in safemode, and I have tried to change the Quicktime settings to see if that helps.
Nothing has worked. It always does the same thing, where it freezes the moment I tell it to "play".
I have tried to use my other computer instead, going through the same process and I got the exact same result where it freezes.
Therefore it has to be something to do with the software, because the computers use different graphics cards, yet it responds the same.

Hi Canon-Thought!
I have an article here for you that deals with this exact issue. You may have already completed many of the steps that this article will suggest, but look over it to see if it suggests something you haven't already tried:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Also, I suggest paying close attention to the list of programs that you would need to uninstall, in order, so that you can fully uninstall iTunes and all related components from your computer. If those programs and steps are not followed exactly, you may end up with issues using iTunes.
If this issue only happens with one singular movie, you may need to report that there is an issue with your purchase. We have an article for doing that, and it can be found here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Hello, so today I realized that my iPhone with iOS 6 is frozen on the music. I can get back to the home screen but I can't get the music player to work because its frozen on the w's and will not respond to touch. I would be grateful for any help on this.

Hello, so today I realized that my iPhone with iOS 6 is frozen on the music. I can get back to the home screen but I can't get the music player to work because its frozen on the w's and will not respond to touch. I would be grateful for any help on this.

Hi deamayfield,
Thanks for visiting Apple Support Communities.
If your Music app is unresponsive, try restarting/resetting your iPhone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Best,
Jeremy

HELP iPod classic (2007) 80 GB FROZEN SCREEN (Now Playing window showing the song that is suppose to be playing, will not respond to buttons, Will not SYNC, iTunes does not recognize it AT ALL when I plug it in. Has anyone had similar experience? fixed?

HELP
My iPod classic (2007) 80 GB FROZEN SCREEN (Now Playing window showing the song that is suppose to be playing, will not respond to buttons, Will not SYNC, iTunes does not recognize it AT ALL when I plug it in. Will not shut off, will not charge... pretty frustrated, I updated it recently (within the last 10 days....Has anyone had similar experience? If so was it fixed? Please post any help for me... thank you... I am pretty frustrated right now.

its fixed!! After posting my problem with the FROZEN ipod classic (2007) 80 gb a screen popped up with similar subjects that I did not find in my original search. 'Rich Fleming' in the community posted a suggestion to someone with a similar frozen issue and it WORKED when I tried it.
hold the 'menu' and the 'circle' buttons down at the same time, KEEP the pressed until the apple appears. and now it is working. Hope this helps others.

Imac 27" Intel Core 7 CPU. Screen goes black and will not respond except with a push of power button. Second monitor connected via displayport continues to display fine. Apply Store did full hardware scan and all is fine. Did clean wipe from Mavrick back

Imac 27" Intel Core7 CPU 16 Gig RAM. Screen goes black and will not respond except with a push of power button. Second monitor connected via displayport continues to display fine. Apply Store did full hardware diagnostic and all is fine. Did clean wipe from Mavrick back to Mountain Lion but problem remains. Apple Store can do no more.

I did some more digging, it appears to be a backlight problem only. I can see the screen very dimly if I use a bright flashlight in a very dark room. It also seems to run ok if the brightness is turned down a LOT.
So I'm thinking this is a LED driver board issue or the display itself. I'll open it up and check the connection between the two and see if I can get any more clues. At least I can use it somewhat now by dimming the display significantly...

Ordered Wrong QT Version - Apple will not respond

Similar Messages

Maybe you are looking for