Ordering Infinity - what should I ask for

Question

Hi everyone,
All in all I'm a fan of my BT service when it works (most of the time) - I hate the Indian call centre, love the advice/service from the contributors and mods here etc (probably a familiar scenario).
Anyway, I've just checked the BT Infinity availability and my phone/postcode shows that I can order as of today - last week it showed earliest date as end of March - todays change is the same for the TalkTalk fibre service so I think it's genuine (or at least from Openreach, not just from BT). Is this likely to be a real date or just trying to fish for customers? There have been a lot of Openreach engineers around lately, but I haven't seen them at my cabinet.
I want to get infinity to upgrade my current ADSL2+ service and thought I'd ask for advice to ensure I ask the right questions when I order my upgrade. Any comments welcome :-)
My current service is Phone + Broadband + BTVision. 5 months contract remaining on all services.
Phone: Rarely used except to receive PPI claims calls etc - ie, VERY low use.
Broadband - Heavy users: Me + Nagulese + 3 boys - Xbox, internet, youtube, streaming movies etc. Down ADSL has 11.5MBps sync with 10.5MBps useable connection. Up ADSL is approx 800 kBps.
BT Vision: Use catchup TV and ocasional movie rental, but movie rentals recently increased to 1 or 2 a week.
What I want is:
Contract: Not too worried if 12 or 18 months as long as it works.
Phone: Need the line only because it's necessary for BB/TV service - we use mobiles normally for calls.
Broadband: I want best infinity available - quoted as 59Mbdown / 19Mb up. I'm somewhere between 400m and 500m from my cabinet (depending on the route for the copper). I want unlimited service, but not to worried about P2P (which I think is included now anyway)
BT Vision: I have the BTV black box. I want to get youview and move the BTV box to another room. At the moment I'm not interested in the sports packages which need viewing cards, and I'm happy to wait for these to be available on linear channels. Will I be able to use both of these boxes on the same service, both as freeview boxes and also for BT Vision/youview? I'm currently using the BTV box on powerline adaptors (200Mbps work fine), but I'll probably re-wire with ethernet around the house in the near future.
In all I'm happy to wait for the right services. If I order and I'm told I need to wait 3 months for connection then fine, but I hate being told 'only 2 weeks' then having to wait 3 months - is there any way of getting REAL (not sales speak) dates etc?
As I said, any comments either good or bad are welcome, but please don't use the thread just to vent or whinge about bad services - constructive comments only.....
.....Cheers,
Alan.

Answer 1

place the order if your cabinet is active you will get a confirmed Install date
as to reliability the service is very stable I have personally had it since March last year not one disconnection I was quoted 66/20 when installed received 76/20 speed never varies more than +/- 1.5mb at any time hub has restarted once and that was for the firmware update to the HH3a
As to vision and Youview on the same line I am not sure but i do not think it is possible.
Maybe some one else could advise you there
this link should tell you if your cabinet is live and accepting orders http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
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