Ordering Recovery media from Europe, for US model.

I brought a second-hand Satellite from US while on a business trip but I live in Europe. HDD crashed now I need to order recovery media because it has none. The problem is that the US site only accepts an American address (shipping and billing both) and the European Toshiba Recovery media ordering site doesn't accept my Satellite because it's foreign. What would you do?
Sven
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What would you do?
I would have an acquaintance in the US purchase and reship it.
-Jerry

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USB recovery media from Toshiba for Windows 7 doesn´t work

Hi,
Recently as my laptop Potégé was slow I reinstalled Windows without using Toshiba recovery disks. Now I can't activate Windows 7 (64 bits), so I ordered a USB recovery media from Toshiba. I tried to use it but it doesn't work. I turn off the laptop, turn it on again pressing F12, -with the USB plugged to the laptop- and when I press HDD recovery, the system just takes me to Windows as usual, without reinstalling. Any thoughts on how to reinstall?
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Hi,
Are you getting a boot option menu when you press f12? Have you tried going into BIOS to check your boot order? Usually f2 or DEL will get you to BIOS, or at the bottom of the boot option menu (which I assume is f12). Once you are in BIOS, check that your USB drive is above the others in the boot order and save your configuration and reboot. If you are still having a problem, you might check to see how many USB devices you have plugged in, or chained, and remove the ones that are not necessary because they could interfere with booting to your USB drive. If you are using a USB hub, you might try putting the usb key into a different slot to give it priority over the other USB devices on boot up. The highest priority slot on a USB hub might be the one closest to the USB cable that plugs in to your laptop's USB port.

Wrong part number for WT7-C16 Encore Mini? Can't order recovery media

I tried to order Recovery Media for my Encore Mini. (I wasn't able to find a USB adaptor to create my own.) I put my serial number in and then it asks for the last 4 digits of my part number. Unfortunately, it gives me PDW0EU-001, which leaves only the last three digits of the part number, 001. I tried the 3 digits and that didn't work, 4 digits didn't work (1001). That means I can't order recovery media. I tried phoning US support and it told me to order from the website. I'm stuck. Now, after my Mini tried to update to Windows 10, I can't restore the old OS, nor will it allow me to do a factory rest. Unless I get any joy, my Mini is a brick. (Someone has also mentioned elsewhere that there isn't recovery media for this product.) Any suggestions?

Thank you, Jerry.
Stephen, can you send me a private message with your serial number? Click my name to view my profile and then click the link at the right to send me a PM.
I'll look into it for you.

Order Recovery Media-CD/DVD/USB

HELLO SIR,HOW TO Order Recovery Media-CD/DVD/USB FOR WINDOW 8 .I WANT KNOW ABOUT THE WINDOW 8 RECOVERY CD.AND WERE CAN I GET MY RECOVERY CD FROM HP.I MY USB FLASH DRIVER IS CRUPTED.MY HP HAS LIENCES WINDOW 8.BUT CRUPT THAT.WHAT TO DO FOR TAHT.MY HP LAPTOP HP Pavilion Sleekbook 15-b004tu

Hi there
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that you are looking for a set of recovery disks. I am happy to help with this. Please take a look through this: HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

Recover Windows 7 with Recovery Media from WXP

Created a Recovery Media from a preinstalled ThinkCentre (M58p) Windows 7. Stored on DVD including WINR.WIM total size 257 Mb. Installed Windows XP using Lenovo RnR DVD's. So far no problem.
Now wanting to know how I can recover the factory W7. Used the Recovery Media W7, Windows starts Product Recovery, selected method 'Restore to factory default state'.
Wizard asks for Product Recovery Disc 1.
I created the Recovery Media in assumption having the opportunity to restore the factory Windows 7.
Do I need the recovery disks of Lenovo for this? Does the Recovery Media only work in combination with W7 OS?
F11 starts RnR for the WXP. The recovery partition of W7 seems to be deleted by the recovery of WXP.
In the past (pre-ThinkVantage-period) I used Ghost for the original factory OS's, did work nicely.
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Hi,
welcome to the forum.
Ok, so let's start from the scratch. What you have created while the Win7 was instaled was not an "image" nor a backup of your system. That was just a bootable "Rescue" disc, so that in case you cannot boot up into OS, you can boot from this CD and this will give you some options to save your date, etc.
Unfortunately on your protection I have to tell, that it is a bit harder to differ the two buttons, where one says "Create Rescue and Recovery disc" and the second one "Create recovery media". The one will create a disk, like you have. The second one will create you a new set of recovery CDs, that you could use for the restore of your system.
So in this situation, where also the original RnR Win7 partition is gone, Is the only chance to get back to Win7, to call support and ask for the Recovery CDs.
Let me know, if this post helps you. a bit.
Also feel free to asky any add question. I'll be happy to answer them if I know the correct answer
Cheers

Using Recovery media from an identical computer?

I don't have access to my original recovery media. Am I able to perform a factory restore using recovery media created on an identical HP Pavillion DV6-4023TX?
thanks

Hi,
I know for sure: using OS installation CD/DVD and the key at the bottom of the machine should NOT be a problem but I have not tried to use Recovery media from other machine(s). I think this won't work because the hardware signature otherwise people can clone easily. Yes, please post back the result.
Good luck.
BH
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How to create W7 recovery media from retail Windows 8

I installed retail W8 on my new X230T upon purchase.
Q drive is preserved, however I cannot find a way to create recovery media from it.
Any suggestions?

I'm not sure you can, bitlocker ties your installation to the hardware.
"To P2V a BitLocker drive, please suspend the protection"
REF: http://blogs.technet.com/b/chrad/archive/2012/03/12/upgrading-to-windows-8-consumer-preview-just-got-easier-using-vhd-tools-to-p2v.aspx

I want to order recovery media for my touchsmart tm2-2090ee ?

Dear HP,
Original HDD has stopped (no more workable), I purchased another HDD and I want to order the recovery media to return to original PC configuration.
I purchased the laptop from Middle east region - Jordan , and now I am living in USA.
type of my laptop is : Touchsmart tm2-2090ee , S/N : [serial number edited].
OS: Window7 Home Pre
Thanks for your help
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You are welcome.
It appears that you will not be able to order the Recovery Discs. Therefore, you will have to buy a full copy of the OS.
In the future, you should make certain to create the Recovery Discs when the computer is new. This will save you many problems. I made the same mistake myself. It is not a good feeling when you don't have the discs.
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Can not order recovery media for my OC

for some reason the serial numbers wont be excepted durn order for recovery media.WHAT IS THE DEAL?

Hi
I suggest you can call service center for help.
I am an employee of Hewlett Packard.
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Recovery media not working for Satellite L455 S5000 , windows 7 -64bit

Guys, My Satellite L455 crashed the drive. I ordered the kit from TOSHIBA to do a factory reinstall. The instructions says: Hold "C"key while bringing computer up. I tried it several times but nothing happened. I tried to boot from the DVD drive but it din't work at all. How may I do to restore my PC using the recovery media with a new drive ? Remembering it's Satellite L455 -S5000 , windows 7 , 64 bit. Thanks in advance. Joelson

Thanks for the replies.
The HDD is completely broken. The recovery partition gone too.
About the F12, I tried it.
Choosing the DVD drive to boot using the recovery disc #1 inside nothing happens.
The DVD drive starts, first acess to DVD media happens but nothing appear in the screen. Few seconds after the system try to boot from the new HDD that is empty.
My objective is reconstruct the windows in the new HDD bringing back the HD to it's original structure ( without any data ) like a new one.
Remembering that old drive and new one have the same size ( just the brand is different , new one is SAMSUNG SATA ) . Old one was TOSHIBA .
Any insight is welcomed.
Thanks a lot.
Joelson

Ordering Recovery Media

Hello about a month ago Vista crashed on my laptop model: A305-S6872 I looked for a recovery partition but it wasn't there I also looked in the box but I guess BestBuy must have forgot to put the disc back in after Geeksquad "Optimized" it its been a year since I bought it so not like I can go back to the store. I read some of the post and it sounds like Toshiba charges for the disc my question is:
Do they need a credit card? Because this is not an option for me.
Thanks For Responding.

Nope, you guys aren't going crazy.
I got the same problem early Sunday (4/5) morning (approx 2 am EST), Monday (4/6) morning (730 am EST) and Monday at noon. After the second incident, at 8 am EST (when their call center opens), I called Toshiba Support to order the media over the phone. "Maria" took my information and then she ran into the same problem herself (apparently their tech support uses the same web page as we, the consumer). She said she would call me back when the issue was resolved; it's been about four hours now.
Wish they'd hurry up on this, I have a client who's itching to get his laptop back.

Create Recovery Media from Recovery Partition

I'm trying to help my sister fix her laptop, it's a HP Pavillion DM3. The hard drive has developed a physical fault which is preventing it from booting into Windows, however the Recovery partition appears to be undamaged.
What I would like to do is replace the hard drive with a new one, and restore it using the recovery partition from the old hard drive. Is there any way I can do one of the following:
1. Create recovery media when booting into recovery manager/the recovery partition?
2. Copy the hidden contents of the Recovery folder on this partition (when connecting the drive to another computer), so I can copy the recovery partition to a new physical disk?
Any help greatly appreciated, thanks.
Matt
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View Solution.

MattGoldman,
When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Neither the methods you have described nor the procedures that have been provided will work. While, it possible that "D:\" HP Recovery partition is fully intact it is more likely that it isn't. The only way I think you may be able to recover the system at this moment is to purchase a new hard drive of like size and capacity as the failing drive, and "clone" the entire old drive to the new drive. This will / may require two USB 2.5" external drive enclosures and a working computer to accomplish.
After the drive is "cloned", place the new drive in the HP laptop computer and see if it boots. If it boots, immediately create the HP Recovery Media. If it doesn't boot, try setting the "D:\" HP Recovery partition as active using a drive partitioning utility. If this boots, it should start the HP Recovery process and return the computer to a factory like state.
If none of the above works, please contact official HP Customer Support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Discs are available.
If you have any further questions, please don't hesitate to ask.
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T410s to 64bit (4GB ram) - Order recovery media or custom installation?

Hello.
I just bought a T410s with 4GB but as it came with 32bit Windows 7 Pro, I can only use 3GB.I need the whole amount of memory so I need to upgrade to 64 bits.
The main question .Is the cost logical to go for a recovery media through Lenovo Support centre or should I go the custom installation path? If anyone knows in european prices the approx. cost I would be thankful.
Thank you.

Since you already have a Windows 7 Pro product key, you can legally download a 64-bit Windows 7 Pro ISO from Microsoft and give it your Windows 7 key found on the machine's underside. However, non-Lenovo installs don't have Enhanced Experience, so that'll be a point of consideration.
Drivers are easy; you simply download the ThinkVantage System Update tool and it can download and install all of the necessary drivers in one simple procedure.
You can find a more comprehensive hardware manual here:
http://www-307.ibm.com/pc/support/site.wss/MIGR-72739.html
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Unable to order Recovery Media

I own and run a computer repair business in West Union SC, and I was trying to order recovery CD's for a couple notebooks for customers of mine. The order process stalled on my business's shipping address: it said "Primary address range is invalid." But the McDonald's across the street had a street number one greater than mine, and it took that. Also, the USPS, UPS, and FedEx all have delivered here, no problems.
When I called customer service, they told me they could not manually override anything. After I entered the order with the closest address which would let me proceed, I tried to call customer service to get them to change the shipping address back to MY street number. They refused. Then when in frustration I told them to cancel the order, they refused that too. (I am currently pursuing a complaint through my bank card to dispute this charge.)
This was all done through their acclaim.toshiba.com website, and it was one of the worst customer service experiences I have ever had. They would not let me talk to anybody but "case managers" who were uncooperative and whose supervisors were simply unavailable to speak to.
Instead, I have found the same CD's through a 3rd party website (restoredisks.com) and for $10 cheaper, free shipping.
Guess what I am going to be advising my hundreds of customers when it comes to their laptop buying decisions.

And... THEY accepted our address, no problem! Think I will be buying anything from Toshiba from now on? No.

Recovery key from MBAM for non TPM machines

Hi,
Since long time am trying to find answer about below query but unlucky , can some one guide me if this is feasiable or not?
1. I have non TPM Machines and want to use Bitlocker with MBAM.
2. if I will use the USB flash driver as start-up key during machine start-up than can we get the recovery key from MBAM (self service or helpdesk portal) if I lost the USB flash drive ?
Shailendra Dev

Hi,
For Windows 7 computers TPM is a requirement for Windows 8 / 8.1 it is not, so it depends in what client OS you want to manage.
See the documentation:
http://technet.microsoft.com/en-us/library/dn145046.aspx
Regards,
Jörgen
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Ordering Recovery media from Europe, for US model.

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