Ordinal 210 could not be located

Error message on running snapshot:
The ordinal 210 could not be located in the dynamic library LOCWIN32.DLL
Where would this be coming from?

Sorry - more info:
Client 4.9 sp 2
Windows XPPro sp2
zen 3.2
I see that there is a newer version of LOCWIN32.DLL in c:\windows\system
than in my client installer area.
"Chris Denby" <[email protected]> wrote in message
news:Gz7be.891$[email protected]..
> Error message on running snapshot:
> The ordinal 210 could not be located in the dynamic library LOCWIN32.DLL
>
> Where would this be coming from?
>
>

Similar Messages

Ordinal 459 could not be located in dynamic link library.urlmon.dll What the heck is this and how do I fix it?

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program (not on the internet) Haven't noticed it on anything else yet because I have been obsessing over just that one program. At the same time I notice that my windows sidebar is not visible. Have not changed any settings. Java was disabled due to the recent exploitation. Would that have something to do with it. Or perhaps Firefox18 installed and then it went bad? Thanks in advance for any help. Running Vista.

If this issue is caused after you have applied MS13-008 which is a security update then I would think that this is a Firefox issue and that something changed and they have to find a new way to do what they where doing before the update.
However since the error message states it can't find the file urlmon.dll has anyone checked on why this file is missing or why it is not registered? Since URLMON.DLL is not updated by MS13-008 I would suspect this could be a coincidence.
Here is a related Microsoft KB article about that dll causing similar issues with IE and how to address it.
http://support.microsoft.com/kb/281679
I mean a quick google of that exact error message "The ordinal 459 could not be located in the dynamic link library urlmon.dll" has results of this problem going back to at least 2011 long before MS13-008 was released. There are a number of solutions as well for different situations posted.
It may be worth checking some of those is the Microsoft KB above doesn't help.
And yet I am left thinking that Tyler's statement from January 16 about it being reported by other uses and apparently being caused by malware is the most likely reason for this issue. He does know Firefox rather well, and he is an employee of Mozilla. So I really would start with his suggestions of checking out their KB's he listed:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

Ordinal 96 could not be located

Windows 7 32-bit. Installed Practice Master case management palm conduits. When I try to open Hotsync manager I get the following error message.
The ordinal 96 could not be located in the dynamic link library CONGMGR.dll.
Was able to sync to Palm Desktop before that. Spent hours with PM support, am on hold right now, with no success in syncing. First problem was getting conduits installed, now above message.
Anyone fixed a ordinal 96 issue, and how?
Post relates to: Treo 755p (Sprint)

You might need to talk with the authors of the program, not Palm!
It was able to sync before on Windows 7, or another version of Windows?
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Failure to configure windows updates. Reverting changes.....ordinal 282 could not be located in the dynamic link library

Hi,
My laptop (Lenovo Amd athlonII P360 dual-core processor) with OS windows 7 shutdown accidentally during updates. From then on I could log in to my system but it keeps popping up some error messages like....
tpsdsvc.exe-ordinal not found----ordinal 282 could not be located in dynamic link library iertutil.dll
concentr.exe--ordinal not found----ordinal 282 could not be located in dynamic link library iertutil.dll
AdobeARM.exe----ordinal not found----ordinal 282 could not be located in dynamic link library iertutil.dll
.Net EventWindow...MFManager.exe----ordinal not found----ordinal 282 could not be located in dynamic link library iertutil.dll
SLRuntime.exe---ordinal not found----ordinal 282 could not be located in dynamic link library iertutil.dll
IDVault.exe---ordinal not found----ordinal 282 could not be located in dynamic link library iertutil.dll
when I try to open IE browser..it pops up ieexplorer.exe------ordinal not found----ordinal 282 could not be located in dynamic link library iertutil.dll
My chrome browser stopped working...it opens but when I type any url...it just stays inactive...nothing happens
Even I'm unable to uninstall chrome through control panel. Nothing happens. I'm writing this through mozilla firefox. And even i cant update this browser. It says firefoxInstalle.exe---ordinal not found.
It always gives install update notification but when i try to install updates...it says failure to configure windows updates. reverting changes...
so far i tried sfc /scannow, restore points, safe mode, iertutil.dll file exists in c:/windows/system32...etc,.
I appreciate any solution on how to fix this problem and what is causing it?

Hi sravy,
Would you please let me know whether refer to Susan’s suggestion and check if it may be a hardware/harddrive
issue? Any find?
à
My laptop (Lenovo Amd athlonII P360 dual-core processor) with OS windows 7 shutdown accidentally during updates.
Did you find any dump file after the Windows 7 crashed? If find dump file, please refer to following KB and
check if can help you to analyze the dump file.
How to read the small memory dump file that is created by
Windows if a crash occurs
In addition, as Susan said, this forum is for Small Business Server. Based on your description, your problem
was just occurred in Windows 7 OS. I suggest that you would post your question in
Windows 7 Forum. I believe we will get a better assistance there.
Hope this helps.
Best regards,
Justin Gu

Getting error: "The ordinal 449179364 could not be located in the dynamic link library WINMM.dll"

So when I start rendering a video, I get the message:
"The ordinal 449179364 could not be located in the dynamic link library WINMM.dll."
This is followed by a "transcoder error" message, and then an application crash. I looked for WINMM.dll, and found it here:
C:\Windows\winsxs\x86_microsoft-windows-audio-mmecore-base_31bf3856ad364e35_6.1.7600.16385 _none_b5b6125db303b0f8
Has anyone encountered this before, or found a solution?
Many thanks.

When sharing burn the project to a Folder rather than Disk. Does this complete? If so use something like ImgBurn to write your DVD from that folder.
What brand of disk are you using (ImgBurn can tell you)?
You seem to have covered many of the basics, but here is my usual list (I don't recall seeing you mention your graphic/sound drivers). It will be handy to see the Gspot analysis.
Some basics:
Install all Windows Updates.
Install latest version of Apple QuickTime (v7.6.7 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
Install most recent graphics and sound drivers from the manufacturers web sites.
Run Disk Cleanup.
Run Defragmenter.
Temporarily disable any anti-virus realtime scanning.
Use the GSpot Codec Information Utility to analyse the file and post screen image.
Post back here with the necessary information described here: Got a Problem? How to Get Started
Cheers,
Neale
Insanity is hereditary, you get it from your children

The ordinal 282 could not be located in the dynamic link lirary IERTUTIL.DLL

Hi all
I've installed the latest Updates on my SBS 2011 machine yesterday.
And now I get the "The ordinal 282 could not be located in the dynamic link library IERTUTIL.DLL" error when I try to start the IE.
Any idea?
Best regards, Chris

Hi Chris,
Would you please let me know the version information of IE? Did you install any update for the IE? Please navigate
to C:\Windows\System32 and check if IERTUTIL.DLL file exists?
On current situation, please run
sfc /scannow command to scan all protected system files. Any find?
If any update, please feel free to let us know.
Hope this helps.
Best regards,
Justin Gu

The ordinal 303 could not be located in the dynamic link library iertutil.dll

As discussed in
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/getting-error-using-rdc-the-ordinal-303-could-not/86d4479e-3152-4052-a959-1f86fe608774we are experiencing an issue with patch 2956283. After rebooting, our users can no longer
use IE and receive the error "The ordinal 303 could not be located in the dynamic link library iertutil.dll". I have seen this on several machines and it may involve Lync. The title of the error is "Microsoft Lync: communicator.exe
- Ordinal Not Fount". After removing 2956283 everything starts working again. Any fix for this? It appears to be pretty wide spread based on the posts in the previously mentioned forum.

Hi Frank,
Why did you install that package for your system? Did you encounter the issue in the article below?
Internet Explorer 11 crashes when you turn on or turn off Enterprise Mode in the Tools menu
http://support.microsoft.com/kb/2956283
If no, please uninstall it.
If yes, check the following settings:
1. Press WIN+R to open the Run window, type
SystemPropertiesAdvanced and press Enter.
2. Click the environment variables... button.
3. Find the path variable and check if c:\windows\system32 (or
%SystemRoot%\system32) is present between all the paths.
If not, add it at the end of the entire string (preceded by a semi colon) and click Always ok.
4. Check if you have got IERTUTIL.DLL in c:\windows\system32.
Karen Hu
TechNet Community Support

The ordinal 139 could not be located in the dynamic link library iertutil.dll

I am getting this error while launching IE on my computer:
The ordinal 139 could not be located in the dynamic link library iertutil.dll
I have IE 11 installed on windows7 32 bit.

Hi Bansal,
When does this error start to occur? Check Event Viewer and see if we could find any other messages.
Take a try with the SFC command:
Use the System File Checker tool to repair missing or corrupted system files
Further, try the following if SFC won't help:
How to repair or reinstall Internet Explorer in Windows
Best regards
Michael Shao
TechNet Community Support

Ordinal 215 could not be located in dynamic link library VISA32.dll

I posted this in the hardware forums, but haven't got a respond yet, so I'm trying it here.
I'm trying to recompile code that was developed
in LabView 6.0 to LabView8.2. When I attempt to run the code, I get
the following error message:
"The ordinal 215 could not be located in the dynamic link library VISA32.dll".
This error seems to pop up whenever I make a call to the any of
the VXI vi. Currently, we have NI-VXI 3.3.1 and VISA 4.0 installed,
and we have a MXI-2 PCI card installed in the PC. The precompiled
version of the LabVIEW 6.0 code works on the same PC.
Thanks in advance

What version of the visa32.dll do you have including the sub version?
Routines in Dll's are usually referenced either by ordinal position or routine name. This error is implying that
the routine that was located at ordinal 215 at one time, is not available in the visa32.dll you are using right now at the same ordinal position.
I looked in my visa32.dll and in my ordinal position 215, I have a routine called, viAssertIntrSignal which would imply some sort of error condition handler.
My visa32.dll version is 4.0.0.49152. I was curious what sub version you are running since you said you are running v4.0.

Acrobat.exe Ordinal not found - the ordinal 20 could not be located in the dll pcre.dll.

I have a user using Adobe 9 Pro (v. 9.3.4). This user received an error stating: "the program can't start because of xerces-c_2_5_0.dll is missing from your computer. Try reinstalling the program to fix this problem. I have tried replacing that particual dll, which didn't work, and then uninstalled and reinstalled Adobe 9 Pro. Before installing the updates to bring the user back up to 9.3.4, I opened Adobe Pro and received the error in the subject.
We are working in a Windows 7 environment with Office 2007. I do not want to update the user to the latest and greatest version of Adobe Pro because they would then not be compatible to use some of the USPTO websites/Patent websites (so I am told).
Does anyone have any suggestions? I would appreciate it!

There is a similiar thread on this error here:
http://forums.adobe.com/message/3130433?tstart=0
I Have users having this same problem as well, but with acrobat 7.x as well as 9.x.
Do you know if your user is using "LexisNexis® PatentOptimizer"?
As in my testing at least on one pc uninstalling PatentOptimizer cleared up the error.

Error ordinal 459 could not be opened. error occurs on every plug in install

I keep getting the error message "ordinal 459 could not be opened" when trying to update flash player or installing any plugin. I have tried every solution that I have read and nothing works.

Try this Microsoft suggestion: [http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/the-ordinal-459-could-not-be-located-in-the/d93d1cdf-763b-4403-bcc8-ca06d16f4f4a]

The Ordinal 572 Can not be located

Hello I need help, I have a Toshiba Satellite L455D-S5976 over 5 years old. I may have deleted what ever is popping up ,(sound just like a women) ...
But the same words keep popping up {The Ordinal 572 could not be located in the dynamic link library iertutil.dll. } What is this? And how do I get it back?
I have no sound card as well , I can't hear anything it stopped about 4 weeks ago. Thank you

Satellite L455D-S5976
The Ordinal 572 could not be located in the dynamic link library iertutil.dll.
What are you doing when the message occurs? Can you repeat it on demand?
Please attach a picture of that message to your reply so we can tell where it comes from.
I have no sound card
Open Device Manager (devmgmt.msc) and expand Sound, video and game controllers. Anything unusual in there? We like to see pictures.
-Jerry

Core40.dll, Ordinal 435 Could not be found...

I am getting the following error message when attempting to launch any Oracle Developer 6.0 application:
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C:\Program Files\Notes5;C:\Program Files\Reflection;C:\Program Files\Notes5;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SystemRoot%\system32\nls;%SystemRoot%\system32\nls\ENGLISH;C:\Program Files\ORA95_2\BIN\;C:\Program Files\ORA95_2\OLAP\BIN;C:\Program Files\oracle\jre\1.1.7\bin;C:\oracle\ora81\bin
If anyone can help me, I would truly appreciate it. Thank you in advance.

hi philip,
developer 6.0 is not certified with windows xp. it will
never be certified. we are planning to certify developer 6i
in one of the next patchsets. please check the release notes
of the upcoming patchsets for details.
regards,
christian

Error while defining class: com.crystaldecisions.data.xml.CRDB_XMLImpl This error indicates that the class: OCA.OCAdbdll.DbDLLOperations could not be located while defining the class: com.crystaldecisions.data.xml.CR...

Post Author: lkamesam
CA Forum: Integrated Solutions
Hi,
I am running Crystal Reports version 10 from IBM Rational 6.0.1 build 20050725_1800 XML data source. When I try to run the report under WAS 6.0.1 I get the following error:
Does any body have any clue how to resolve my problem? Thanks
Error 500: Error while defining class: com.crystaldecisions.data.xml.CRDB_XMLImpl This error indicates that the class: OCA.OCAdbdll.DbDLLOperations could not be located while defining the class: com.crystaldecisions.data.xml.CRDB_XMLImpl This is often caused by having the class at a higher point in the classloader hierarchy Dumping the current context classloader hierarchy: ==> indicates defining classloader *** indicates classloader where the missing class could have been found ==>[0] com.ibm.ws.classloader.CompoundClassLoader@163dd786 Local ClassPath: C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\classes;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\bobj_platform_jsf.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\cecore.jar;C:\Documents and 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Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\CRDBXMLServer.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\CrystalCharting.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\CrystalCommon.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\CrystalContentModels.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\CrystalExporters.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\CrystalExportingBase.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\CrystalFormulas.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\CrystalQueryEngine.jar;C:\Documents and 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Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\MetafileRenderer.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\rasapp.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\rascore.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\rpoifs.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\serialization.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\URIUtil.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\webreporting-jsf.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\webreporting.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\xercesImpl.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent\WEB-INF\lib\xmlParserAPIs.jar;C:\Documents and Settings\Administrator\IBM\rationalsdp6.0\workspace\sample1\WebContent; Delegation Mode: PARENT_FIRST [1] com.ibm.ws.classloader.JarClassLoader@338761606 Local Classpath: Delegation mode: PARENT_FIRST [2] com.ibm.ws.classloader.ProtectionClassLoader@38e75786 [3] com.ibm.ws.bootstrap.ExtClassLoader@7e475784 [4] sun.misc.Launcher$AppClassLoader@7e5a5784 [5] sun.misc.Launcher$ExtClassLoader@7e565784 -Original exception- java.lang.NoClassDefFoundError: OCA/OCAdbdll/DbDLLOperations at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java(Compiled Code)) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java(Compiled Code)) at com.ibm.ws.classloader.CompoundClassLoader._defineClass(CompoundClassLoader.java:576) at com.ibm.ws.classloader.CompoundClassLoader.findClass(CompoundClassLoader.java(Compiled Code)) at com.ibm.ws.classloader.CompoundClassLoader.loadClass(CompoundClassLoader.java(Compiled Code)) at java.lang.ClassLoader.loadClass(ClassLoader.java(Compiled Code)) at com.crystaldecisions.reports.queryengine.driver.i.<init>(Unknown Source) at com.crystaldecisions.reports.queryengine.driver.i.case(Unknown Source) at com.crystaldecisions.reports.queryengine.av.ak(Unknown Source) at com.crystaldecisions.reports.queryengine.av.else(Unknown Source) at com.crystaldecisions.reports.queryengine.av.byte(Unknown Source) at com.crystaldecisions.reports.queryengine.av.do(Unknown Source) at com.crystaldecisions.reports.queryengine.as.new(Unknown Source) at com.crystaldecisions.reports.queryengine.at.long(Unknown Source) at com.crystaldecisions.reports.reportdefinition.datainterface.j.a(Unknown Source) at 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com.crystaldecisions.report.web.a.a.K(Unknown Source) at com.crystaldecisions.report.web.event.aa.a(Unknown Source) at com.crystaldecisions.report.web.event.aa.a(Unknown Source) at com.crystaldecisions.report.web.event.bx.a(Unknown Source) at com.crystaldecisions.report.web.event.b1.broadcast(Unknown Source) at com.crystaldecisions.report.web.event.as.a(Unknown Source) at com.crystaldecisions.report.web.WorkflowController.if(Unknown Source) at com.crystaldecisions.report.web.WorkflowController.doLifecycle(Unknown Source) at com.crystaldecisions.report.web.ServerControl.a(Unknown Source) at com.crystaldecisions.report.web.ServerControl.processHttpRequest(Unknown Source) at com.crystaldecisions.report.web.viewer.taglib.ServerControlTag.doEndTag(Unknown Source) at com.crystaldecisions.report.web.viewer.taglib.ReportServerControlTag.doEndTag(Unknown Source) at com.ibm._jsp._sample._jspx_meth_crviewer_viewer_0(_sample.java:135) at com.ibm._jsp._sample._jspService(_sample.java:77) at com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:88) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1212) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:629) at com.ibm.wsspi.webcontainer.servlet.GenericServletWrapper.handleRequest(GenericServletWrapper.java:117) at com.ibm.ws.jsp.webcontainerext.JSPExtensionServletWrapper.handleRequest(JSPExtensionServletWrapper.java:171) at com.ibm.ws.jsp.webcontainerext.JSPExtensionProcessor.handleRequest(JSPExtensionProcessor.java:230) at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:2837) at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:220) at com.ibm.ws.webcontainer.VirtualHost.handleRequest(VirtualHost.java:204) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1681) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:77) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:421) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:367) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:276) at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminaters(NewConnectionInitialReadCallback.java:201) at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:103) at com.ibm.ws.tcp.channel.impl.WorkQueueManager.requestComplete(WorkQueueManager.java:548) at com.ibm.ws.tcp.channel.impl.WorkQueueManager.attemptIO(WorkQueueManager.java:601) at com.ibm.ws.tcp.channel.impl.WorkQueueManager.workerRun(WorkQueueManager.java:934) at com.ibm.ws.tcp.channel.impl.WorkQueueManager$Worker.run(WorkQueueManager.java:1021) at

For those who would have the same problem, here is how I could eventually fix it.
Since the Flex Test Drive is sometimes out of sync with flash builder 4, I recreated a project using other help pages on Adobe site :
Entry point :
http://help.adobe.com/en_US/Flex/4.0/AccessingData/WSbde04e3d3e6474c4-668f02f4120d422cf08- 7ffd.html
As suggested, I used the New Project wizard to create a new project, with :
Application server type : J2EE
Check the radio button "Use remote object access service : BlazeDS"
Then, as indicated in following pages (section "Accessing BlazeDS")... :
file:///C:/Mes%20documents%20C/Commun/Developpement/Documentation/HT-Tracks/AccessingData/ help.adobe.com/en_US/Flex/4.0/AccessingData/WSbde04e3d3e6474c4-668f02f4120d422cf08-7ffe.ht ml#WSbde04e3d3e6474c4-19a3f0e0122be55e1b7-8000
...I selected the "Data / Connect to Data/Services..." menu option, which started the Data/service connection wizard.
There, I selected a BlazeDS (and not Web Services) service type, and everything went fine.
Suggestion to adobe staff : maybe it would be useful to update the Flex Test Drive to reflect Flash Builder 4 ?
Very nice product anyway, so far, congratulations...
Rgds
Marc.

Firedox did a restart, now it wont open i get the message The procedure point js_UnwrapObjectAndInnerize could not be located in the dynamic link library

firefox did a restart now it wont open, i get the following message,
The procedure point js_UnwrapObjectAndInnerize could not be located in the dynamic link library
have tried system restore but this didnt help

Do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling a fresh copy of Firefox.
*http://kb.mozillazine.org/Installation_directory
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 15.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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