Organizational Data not downloaded to MSA

Hello SAP;
We are trying to set up MSA 5.0 SP06 and want to download our
organizational data to MSA. What we have done;
1. Marked the units which we want to download as sales org, sales
office,etc.
2. Marked the units which we want to download "Obj. Permitted in
Determination"
3. Did a synchronization load for "CRM_DNL_ORGMAN"
4. Run the program "Copy Organizational Structure to CRM Mobile" from
SPRO
5. Created a subscription "Customizing ORGMAN" for the
publication "Customizing ORGMAN" and assigned it to the client's site.
We are not able to see the data in mobile, may you please help us in
solving the problem?
Kind Regards,
Erkan Kaya
CRM Application Consultant

CRM_DNL_ORGMAN is the download object only used for the settings of the common division / replacement division, but has per se nothing to do with the organisational model. This is replicated only via the CRM_ORGMAN_DOWNLOAD report (which you called via the SPRO). This report needs to be called in initial mode for the first time and should be executed with the changes/deletions option afterwards. Be sure that your sales and service scenario is buffered beforehand (Tx SM30, table T770MATTR).
Then all the relevant tables in the CDB should be filled. You can check this via tx. SE16, tables eg. SMOTVKOT or SMOTVTA.
For subscription you need to create a subscription on the publication "Customizing Objects" which includes the DNL_CUST_S_AREA Bdoc which transports these changes.
Regards, Kai

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