Organizationnal unit and Service organization not recognized

Dear experts,
When trying to create a service request in our Web_UI, the following error message is popping up: "Enter a service organization" and "Enter an organizationnal unit (Service).
This error is not happening with a SAP_ALL profile, which, to me, means there is no problem with the ppoma_crm customizing, but rather a missing authorisation object in our roles.
But the ST01 authorisation trace is not showing any red line, so I can't tell which authorisation is missing.
Please feel free to ask me for more context if you think an information is missing in my post.
Thanks in advance for your help.

Hello Flavien,
could the issue related to the Solutionmanager area ?
If Yes, try to add the authorization object PLOG to the relevant business role.
From my past experience, due to missing the following authorization
authorization ojbect PLOG
PPFCODE   DISP
PLVAR     01
OTYPE     O
INFOTYP   1222
SUBTYP    0030
Best Regards
Gerhard

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