Organizer does not work

Dear all!
I have Elements 13 since 09/2014 but I did not really work with it. Nevertheless, I cannot open the organizer, because there is always the failure- report
"Organizer does not work.......bla, bla". Searching for a solution does not bring anything.
Is this a well known problem? Do you have any solutions?
Thanks for your feedback in advance!
Kind regards
Johnny

Hi,
Sadly, there isn't just one cause of this type of failure so you need to do some troubleshooting. It is usually caused by a problem with the catalog especially if it contains videos as well as stills.
Which operating system you are running on?
I would first try to repair and optimize your catalog.
Load the organizer while holding down the shift key - that should open the Catalog Manager.
Select you current catalog and click on the Repair button
When that has finished, click on the Optimize button
When that is done, click on the Cancel button to close the Catalog Manage
Brian

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    ExternalAuthenticationMethods : {Basic}
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