Organizer Fails to Import?

Question

The Elements 9 organizer has been working fine.  Everytime I add new photos to My Pictures directory, and start up the app, I'm notified that new files exist.  I'm shown previews of the new pictures,  I "Select All" and add the new pictures to the collection.  Starting yesterday, it all goes exactly as before until it starts to import.  At this point the import fails...telling me "Nothing was imported The files or folders selected did not contain any supported file types or the files are already in the catalog"  The selected files are not in the catalog and are JPG files from the same camera I've been using.  I've checked the forum for answers.  The subdirectories contain no special characters, the filenames are automatically sequenced by my camera and look fine.  I also tried to "Get Media" directly from the "File","Get Photos and Video" menu selection...same results.
If I startup the Elements Editor, select the same files and open them all, then select "Organize Open Files" from the menu, the app reads them in and organizes them fine.  What's happened to the Organizer?  Any thoughts?
Thanks

Answer 1

Try re-naming the folder or open the folder in Explorer/Finder, then select all and dreg them into the open media browser.
If that doesn’t work then the Organizer preferences may have become corrupted, needing to be automatically re-built on a re-start.
 Close Elements.
Navigate to:
John > AppData >Roaming >Adobe >Photoshop Elements >9.0 >Organizer
Delete the PSA file (with key symbol) and delete Status.dat
Re-start the program
N.B. replace John with your own user name or click the start button and select your user name above documents.