Organizer will not open after downloading Adobe Photoshop Elements and Premier Elements

I first downloaded Premier and Photoshop from Dell Digital Download with a new computer. It appeared to be installed, and the opening screen appeared, but when I click on the Organizer side of either software, it will do nothing. Doesn't open. No error messages, it just doesn't open. I contacted Dell and they reinstalled - which took numerous tries - and it still didn't open Organizer. Then we contacted Adobe, who took over the computer after we downloaded it from Adobe instead. It still wouldn't open the Organizer side for them either. They said to post the question, they don't know how to fix it! Anyone?

Hi,
I'm probably older than the tech guys combined age.
The welcome has often caused problems for many versions although not everyone suffers from it. The problem seems to be that a process gets stuck.
I usually recommend creating desktop shortcuts to each of the main programs. Most of the time I tend to start with the organizer and then I select an image and click on Editor button at the bottom of the organizer screen - that should load the image into the editor.
The editor can be found here.
"C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe"
If you want to get back to the welcome screen, load the organizer, go to the Help menu and select Welcome screen. Then click on the gear wheel (top right) and you can change the settings.
One little tip if you are new to PSE 12, in the organizer go to the Edit menu and select Preferences -> Media-Analysis. Turn off all the options. The other thing to do is to go to the Help menu and select Updates. You should be on version 12.1.
Brian

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Message was edited by: sarika02

Organizer will not open after downloading Adobe Photoshop Elements and Premier Elements

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