Original iPhone not able to sync

My wife is using an original iPhone and is trying to get it to sync in iTunes on a PC away from home. All sync, etc features in iTunes are greyed out. The PC hs been "authorized"...
How can we get this to work??
Thanks for your help!

Is this the computer that the iPhone is normally synced with?  If not... a sync WILL wipe all content from the device.

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