Original iPhone Stuck in Phone Mode and Won't turn off

Question

I can only navigate in the phone mode - dialing out, messages, keypad, favorites, etc. and can't get back to the Home Screen when I push the button. Also, the phone will not turn off - only go into sleep mode when I press that button. When it comes back on, it goes back into Phone mode. Help

Answer 1

Ugh dont even remind me about this issue...I bought my iPhone on a Thursday and by Saturday my iPhone started doing this. I could do nothing but stay in the phone mode, could not back out to home screen and all kinds of drama--eventually to where the phone wouold not even turn on. I took it back to the AT&T store and advised them the iPhone I had purchased 3 days prior and handed it to the sales person and he promptly advised me my iPhone was not turning on. I requested a replacement, as I had only owned the iPhone for less then 3 days. I was informed they would be happy to replace, but I would have to pay a re-stocking fee (40.00, after paying 500.00 for original- less then 3 days prior). I was dangerously close to a heart attack-lol. After several hours in store demanding a new phone, they made a call to the GM of the AT&T store, who happened to be on vacation. GM referred rep to Asst manager of the store; who it turns out was an old high school friend of mine. He exchanged the phone at no cost, which made me happy, but left a horrible taste in my mouth for AT&T. I guarantee if there was another provider, I would have (and maybe still) take my iPhone services somewhere else- as well as my second line of cell phone service for a family member. That was the worse case of cust service ball dropping I think I have even endured. It ranks up there close to my mobile me escapade, which finally was resolved.