Original serial number when upgrading from Trial version

Hi,
I just bought LR 5.5 because my Trial version was over. When trying to put in the serial number, it says "This is an upgrade serial number. The serial number for your previous version of Lightroom is also required." I do not have the original serial number. Am I missing something here?
I had bought Lightroom 5 stand alone and the email I got says I bought following:
Adobe Photoshop Lightroom 5
US$79.00
Upgrade, Mac/Win, English, Download
Is it not the right version to buy?
Thanks.

I am having the same issue now too - I purchased the "Lightroom 5 Standalone perpetual license - Mobile capabilities not included" today and it won't let me register with the serial number I got in the e-mail confirmation because it advised I needed the original product serial number too. No where in the purchase process of the Stand Alone did it say anything about this being an upgrade. This is very deceptive by Adobe. Is the Stand Alone product really just an upgrade? How do I get this resolved?
Lightroom 5 standalone
Perpetual license – mobile capabilities not included.
Lightroom 5 standalone
Perpetual license – mobile capabilities not included.

Similar Messages

Upgrading from Trial version to Developer Edition

We installed SQL server 2014 trial edition in 2014 and the trial period just expired. No longer access SQL server 2014. Also in 2014 I purchased the SQL server 2014 Developer Edition.
I go in the maintenance section of SQL server 2014 and try to upgrade by entering my product key and get an error message that my product key is not valid. I called Microsoft and two different employees confirmed my product key is good.
Should I be able to upgrade from Trial version to Developer Edition by simply entering my product key?
Thank you

Hi cguay01,
As other post, you should be able to upgrade from Trial Edition to Developer Edition by entering product key from SQL Server setup wizard, you can follow the steps in this similar
blog. You can also use the following command lines to upgrade SQL Server 2014 Trial to a full version.
Setup.exe /q /ACTION=editionupgrade /INSTANCENAME=<MSSQLSERVER or instancename> /PID=<PID key for new edition>" /IACCEPTSQLSERVERLICENSETERMS
According to your description, the issue that “product key is not valid” might be caused by several reasons such as corrupted installation file, antivirus scanning and so on. There are some proposals for you troubleshooting this issue.
1. Please ensure that your SQL Server installation file is not corrupted. If you are using ISO download, please copy the content of the ISO image to the local disk on your computer and upgrade SQL Server from there.
2. Make sure you use corresponding license key matched the edition and version of SQL Server.
3. Make sure that you don’t exceed the limit of allowed activations of the product key.
4. Turn off any Anti-virus software when upgrading SQL Server.
There is also a similar thread for your reference.
https://social.msdn.microsoft.com/Forums/sqlserver/en-US/bdd94577-515c-49fa-be44-008eacece057/installing-sql-server-2012-on-a-new-vm-error-code-0x858c0017?forum=sqlsetupandupgrade
Thanks,
Lydia Zhang
Lydia Zhang
TechNet Community Support

Apply a DVD-ROM serial number to upgrade from free trial version of Lightroom 5?

I got Lightroom 5 on a DVD-ROM disc as a gift for Christmas. I want to use it on my MacBook, but it doesn't have a disc drive. I downloaded the free trial of Lightroom to my MacBook. Is there anyway I can apply the disc's serial number to my free trial download? Other ways to download Lightroom 5 and use the DVD's serial number?

When you start the trial version, a screen displays indicating how many days you have remaining in your trial. On that screen is an option to indicate that you have a serial number. Choose that option, and you will be provided with another screen where you can enter the serial number.
Take note that if you downloaded and installed the creative cloud version you will have a different procedure. It will be necessary for you to remove that version and install the trial version from the following website:
Adobe - Lightroom : For Windows : Adobe Photoshop Lightroom 5.7.1
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.7.1

Upgrading from trial version of iWork08

I'd like to obtain a serial number for iWork08 to upgrade my trial version. Is it possible just to buy a serial number and have it e-mailed to me, or do I have to buy the software package and wait for the CD in the post.?

Dan,
Welcome to Apple discussions.
You can buy the serial number from the Apple store. They'll email you the number shortly after the purchase. If you've already got the trial version, there's no need to install anything else. Just pull down the Pages menu and select Register Pages, then key in the serial number.
-Dennis

IWork DVD still demanding serial number after running iWork trial version

I had the trial version, it expired, and I loaded the DVD. It demanded the serial number every time.
I have read other posts and did all of the suggested file deletions, plus more (Applications, Library, Caches, etc... I just run searches for anything containing those roots). Is there another search I can run to find these obtrusive files?. Every time I reinstall the DVD it asks for the serial number. There has to be somewhere else there is a "trial" file. I have searched every file that includes "iwork" "pages" "numbers" "keynote" and found more than just the directories suggested. Even after emptying the trash, rebooting, etc... I load the DVD and it still asks for the serial number when I try to run any of programs.
This has to be a very common problem and I can't believe Apple hasn't fixed this in the iWork DVD software they give you!
Help! I can't use any of iWork!
MacBook Pro Mac OS X (10.6.4)

I agree that you must be missing something you need to delete. It used to be that to update the trial to the licensed version with the box, you just inserted the DVD & ran the installer to convert the trial to licensed. This has changed with Snow Leopard. You now need to delete the trial & then reinstall from the boxed DVD. You should also use Disk Utility to repair permissions after installation.
The files to delete are:
1. the iWork ’09 folder from the main HD > Applications
2. the iWork ’09 folder in HD > Library > Application Support
3. the individual iWork application plist files found in HD > Users > (account name) > Library > Preferences for each user.

Access Original Serial Number after Upgrade

Hi guys, in a bind here...
My Mac Pro needs to be wiped and all my software will have to be installed.
My problem is that our editor has been let go and he stole our FCS 2 and FCS 3 upgrade disks and packaging.
I still have FCS 3 installed, so I can access one of the serial numbers in the "About Final Cut Pro" window, although I'm not sure if that would be the original serial or the upgrade.
Is there a way for me to find both serials inside of Final Cut? That way I can just borrow someone else's disks and then use my serials to reinstall?
Thanks...

Touche. But I'm afraid you took my comments personally.
Sure, we kept them under lock and key. However, we assumed that they were with all of our other software in our locked file cabinet when we let our editor go. Now, 2 months later, we've discovered that they aren't there. Mistakes happen, no need to rub it in.
I assumed there would be an easy solution...
For anyone who needs to know, Apple has sent a new serial number for us. However, they were going to charge me $100+ for replacement disks. I'll just use my friends' disks and my new serial number.
Lesson learned!

Invalid serial number when upgrading to Aperture 2

I purchased aperture 2 upgrade version and I tried all afternoon to install it. There was no problem inputing the serial number that comes with the DVD. I didn't have my serial number for 1.5 so I opened Aperture 1.5 and look up the original serial number. It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?

wayneker wrote:
[...] It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?
Is your original version an educational one? What you have reported sounds like what happened to me.
There is no upgrade for the educational version. You must purchase a new 2.0 version. (You must read the small print at the bottom of the Aperture ad to find this out.) (it's as though it's a secret.)
Jerry

Serial number when i got studen version ???

When i try to start after effect and other adobe CC program it will ask for serial number. i have the student version of adobe CC. it started happening recently. it was fine for months about 4 month then it start asking for serial number of the uppdate version. i have can open after effect and it's in 12,2,1 but the latest version is 13,0,2
First image is when i start the old version of after effects that namn Adobe After Effects CC on the secound picture. The 3th image pop up when i try to start Adobe After Effects CC 2014.

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
Also to try...
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

Upgrade from trial version

How does one upgrade their trial version of Lightroom 5 (i.e. pay for a license) without having to re-install so the existing catalogue of photographs etc isn't deleted?
Thanks

Unless I am missing something glaringly obvious, I cannot find any option to buy, register, upgrade to a full version of LR. I can see I have two days left of a trial but there is no 'Lightroom Registration' option under help to just simply progress to purchase.
I also find it confusing and frustrating that options are wrapped up in CC membership - I own CS6, don't want to pay monthly - I just want to buy it, be assured I have a full version and get on with working with LR as I have been.
Any help would be greatly appreciated - I've exhausted forums and Adobe website. As I say, might be missing something simple - so humble enough to have it pointed out to me.
Many thanks.

Serial number problem upgrading from Tryout and 5.1 to 5.5 CS Standard

Hi
Long one...!
I bought a new iMac and CS5.5 Design Standard. Installed it. Didn't have my education serial at the time so ran as trial. All good.
Received serial from Adobe. Put it in and Indesign was OK with it and upgraded to 5.5, but others stayed as Tryouts. Reinstalled, same problem.
Contacted Adobe who said the serial was for Windows. After much messing around they issued another serial. Put it in. It changed when I put the disk in to try and reload. (Last four digit box changes itself to XXX). Other two packages went from Tryout to 5.1.
Uninstalled whole package and reinstalled using the code Adobe Support gave me. Indesign back as 5.5 but other two still only 5.1
Why might this be?
You don't have to read the following but it may help.
Thank you for answers or suggestions. At wits' end here!
Sam
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Arun Kumar.
sam: Hello
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi! Sam.
sam: My copy of CS design standard says my serial number isn't correct
Arun Kumar: May I please have your email address registered with Adobe while I review your request?
sam: .......................
Arun Kumar: Thank you for the information.
Arun Kumar: I understand that you need assistance regarding serial number. Is that correct?
sam: You emailed me the serial after I sent in supporting evidence of eligibility and i pasted it into the startup. The startup seems to have gone but the prgarm still says trial version
Arun Kumar: Okay, sure I will help you with this.
Arun Kumar: May I have the serial number?
sam: "Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
sam: I pasted it into the box
Arun Kumar: Okay.
Arun Kumar: I checked with the serial number and it's correct.
Arun Kumar: Are you using the correct dvd?
sam: The suite installed and the nag screen's gone but the product still says it's a trial version
sam: I used the dvd provided
Arun Kumar: May I know which software trail version is installed on your machine?
Arun Kumar: Are we still connected?
sam: Sorry
sam: Creative Suite Design Standard 5.5
sam: Ai and PS say it's a tryout on the startup screen
Arun Kumar: In this case, I suggest you to uninstall the trail version and install the Design Standard CS 5.5 with the help of DVD.
sam: The dvd was where I installed what I have from
sam: I deleted and reinstalled PS as I thought there was another problem with it
Arun Kumar: May I know which software was there before you installing the software form DVD?
sam: Brand new iMac
Arun Kumar: Sam, you install it in trial version, there you will get option of help, click on help and register the serial number.
Arun Kumar: Your product will get converted to full version.
sam: I'm new to Macs. How do I uninstall it?
Arun Kumar: Don't uninstall it.
sam: OK. Can you give me a refernce for this case for itf it doesn't work?
Arun Kumar: With the help of DVD run the software and choose the trial version.
sam: Choose the trial version???
Arun Kumar: You will get two options when you will install it with DVD one is run the trail version and another is enter the serial number.
Arun Kumar: Did you got this two option when you installed the software?
sam: I was going to do it later! Shall I do it now?
sam: If you don't mind waiting...
Arun Kumar: Installation will take time and we can't wait for so much time.
Arun Kumar: I will provide you all the steps.
sam: OK
Arun Kumar: If you still get any problem, you can contact us back. We are available 24/7
Arun Kumar: When you will install the software, you will get two option.
Arun Kumar: 1) install on trail version.
Arun Kumar: 2) enter the serial number.
Arun Kumar: By both way you can activate the product.
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
sam: [email protected]
Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: 1408-1108-9876-3887-8290-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:............ Your Case Number:............ With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ........................
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: ...............
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe ID:............... Your Case Number:................... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1........
Daniel Pedapenki: Design Standard CS 5.5--- ................
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
sam: [email protected]
Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: 1408-1108-9876-3887-8290-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:............... this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.............
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: .................
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe .............0 With this response, we believe your issue is resolved and have therefore closed your case .. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ...............4164
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1.........
Daniel Pedapenki: Design Standard CS 5.5--- ...........
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Daniel Pedapenki: Sam, please be online for 2 minutes.
sam: OK
Daniel Pedapenki: Thank you.
Daniel Pedapenki: Sam, the new serial number is .........6201.
Daniel Pedapenki: Is there anything else I can help you with?
sam: Can I just try that serial
Daniel Pedapenki: I'm sure you can activate the product with out any issue.
Daniel Pedapenki: Please feel free to contact us if you need more assistance.
Daniel Pedapenki: Do you have any further questions for me today?
sam: No thanks
Daniel Pedapenki: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
You are not currently connected to a chat representative.
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
.......Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: .-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:. Your Case Number:0207655150 With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.-4164
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: [email protected]
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe ID:..........Your Case Number:......... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .-4164
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1630-0679-7505-5758
Daniel Pedapenki: Design Standard CS 5.5--- 1.4164
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Daniel Pedapenki: Sam, please be online for 2 minutes.
sam: OK
Daniel Pedapenki: Thank you.
Daniel Pedapenki: Sam, the new serial number is 1......-6201.
Daniel Pedapenki: Is there anything else I can help you with?
sam: Can I just try that serial
Daniel Pedapenki: I'm sure you can activate the product with out any issue.
Daniel Pedapenki: Please feel free to contact us if you need more assistance.
Daniel Pedapenki: Do you have any further questions for me today?
sam: No thanks
Daniel Pedapenki: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
You are not currently connected to a chat representative.
When I inserted the disk it came up with the serial loaded as ...............7313-xxx
Deleted all and reinstalled, IT! changed my code as above to ...............6201 and all seemed promising….... etc.!

Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
Bob

Help Upgrading from Trial version to Full version of PSE 10. Buy Now Link in my Editor not working

Went to convert from my free trial and purchase full version. When I hit the "Buy Now" button within my Editor, nothing happens. How do I proceed to upgrade? Thank you for your time and help!

[email protected] I would recommend purchasing the software directly from our website. http://www.adobe.com/products/photoshop-elements.html After you make the purchase you can then enter the serial number you received into the trial.

Dreamweaver Serial Number Entry Fails - even trial version, serial screen freezes

Well, I have Vista Home Premium, and a new hard drive. I
previously had Dreamweaver CS3 installed, but then had to get a new
hard drive. So, I downloaded the trial off the website, and the
install runs fine. I sold my old copy of Dreamweaver, thinking I
didn't need it. Now, I realize I do need it after all, so I will be
buying a new license.
However, when I first load Dreamweaver, and it asks for the
license or to try the trial, I click try the trial, and "next".
Well, it just freezes on me, and I have to either end the process,
or just let it sit there doing nothing. The installation worked
fine - but it just won't load. I ever tried using a friends serial
key (ONLY to see if I could get past the initial screen), but it
froze, too. I'm glad I haven't bought a serial yet - waste of money
if this won't work.
On the other hard drive, everything worked just fine, and I
deactivated and ran the CS3 installer cleanup. The ONLY change from
then until now is getting a new SATA hard drive, and changing from
IDE mode to SATA on the bios.
I have done three or four reformats, and have tried the
following:
Plain install, with everything in normal state
Reformat, install after installing drivers, some software
Reformat, install with NO drives, except for ethernet
Reformat, install with all drivers, UAC in Vista left ON
I'm out of ideas. I'm tried of reinstalling Vista, although
it does install fast.
Here's what happens:
Copy installer from flash drive to hard drive
Run installer, which extracts itself
Run real installer, installs fine
Reboot (in some cases, didn't)
Open Dreamweaver
Select free-trial (or, in one case, tried friend's product
key)
Click next
Screen freezes
Then, I have tried: ending all Adobe processes (bonjour,
Dreamweaver, licensor, etc), reboot, and try again. Same result
Just reboot, try again - same result
Turn off all firewalls, security devices, etc BEFORE
installing for the first time. Same result.
Uninstalled, ran CS3 cleaner utility, installed again. Same
result.
Again, the ONLY changes are:
Different hard drive (250GB Seagate 7200.10 SATA, instead of
160GB Western Digital Caviar IDE).
So - did the installer off the website change? Does it not
work now? Does it get stuck on the registration page?
I have tried Flash and Photoshop, too. Both have the same
result. What could be conflicting with the licesning service to
make it freeze like that? Can I manually tell it to go to a trial
mode, or manually enter in a license key in some file?
I'm leery of trying a P2P version, which would be an earlier
version of CS3, because I'm not sure what baggage would come with
it, nor do I want to end up in court for trying to get Adobe's
product to work.
Thanks for any help!

Hi barbarawhiting,
Welcome to Adobe forums.
If Jon's solution does not work, close and reopen the application. You are prompted to enter your serial number.
Thanks,
Preran

Rejects my valid original Serial Number when trying to install update

I have Logic Pro 8.0.2 installed with a valid serial number. Now I am upgrading to Logic Pro 9 and when I enter the new serial number it asks for the original. That's good - it means that the new serial number is accurate and wanting my original to verify my copy. When I enter the original, it always comes back as an invalid serial number. I have verified it is correct with others' eyes and reading it back etc - no go. My original is an Academic version - does that mean anything? But even so where do I go for help? I don't seem to see anything at the Apple website to direct me for help other than this discussion forum.
Where do I go for help getting this resolved short of taking my 24" iMac into an Apple store with my serial numbers in hand? TIA

smidi wrote:
My original is an Academic version - does that mean anything? But even so where do I go for help?
Hi
My understanding is that 'Academic' versions cannot be upgraded. You may need to purchase the full version. I suggest a quick phonecall to the Applestore to verify.
CCT

I can't get my serial Number after downloading the trial version of DreamWeaver CS5.?

Hi there,
After downloading the trial version Of Adobe Dreamweaver CS5.5, I had to type in the serial number to actually use the product but I can't find the serial Number anywhere and now i don't know what to do because it is a trial version and so I can only use it for 30 days. Hope someone can help!

No, but when i downloaded the trial from the official Adobe website it said that i would get the serial number or something. At first the software wasn't working but after restarting my PC it started working! Thank you for answering!

Upgrade from trial version to full

I wonder if someone can assist, although this is not a tech query. I am currently using Elements 7 and considering upgrading to Photoshop CS5. I can take the upgrade path and save nearly £100. Further, if I order the boxed version from Adobe instead of downloading it I can save a further £20 or so (no, I don't understand why either!). However, if I download and install the trial version of CS5 before deciding to buy I am concerned that these options may no longer be available if I do choose to buy. I would hate to find that, by installing the trial version first it might cost me about £120.00. Is there anyone who can comment on this with authority?
Many thanks
Paul

Why should Adobe care about you trying their software? No, this wil lhave no influence on the actual purchase. Two unrelated systems. they may even offer you another upgrade path with additional discounts when sending you those trial reminders...
Mylenium

Original serial number when upgrading from Trial version

Similar Messages

Maybe you are looking for