Originally purchased creative cloud with old email but want to transfer it to a new email.

I originally purchased adobe creative cloud with an old email that has since been deleted. I would like to switch my CC account to my other adobe ID.

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html

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I bought a subscription to Creative Cloud with Photoshop CC, but PS remains in trial version and will soon expire.

So a couple of weeks ago I decided to subscribe to Creative Cloud. Payment was made, and I could download the software that is included in that deal, one of which is Photoshop CC. Now upon starting it for the first time, it asked me if I wanted to continue as a trial version, or if I wanted to buy the license. I already paid for it, so this question seemed strange to me. I checked if I still had to log in with my adobe account, but I already was logged in. I tried logging out & in, maybe that would fix it but no. Also, I can't find any activation key anywhere, not in the e-mail that confirmed my subscription, nowhere.
I have been working since then, and since photoshop CC trial version will expire within a couple of days, I had to make time to try and fix it now. Sadly I haven't been able to find any solution, and finding any direct support on the adobe help department has been a nightmare. I really hope someone here is able to help me fix this.
To summarize:
- I've got a subscription to Creative Cloud (the one with photoshop, that costs 12,29 per month in euro's, I'm from the Netherlands)
- Photoshop CC installed, keeps asking if I want to keep on using the trial version, or get a license.
- Upon making the choice to get a license, it just asks for an activation key, which I do not have
- Logging in & out with my adobe account in Photoshop CC itself does not fix the problem.

Thanks for your reply. I was able to find help through a tech support chat session and the person helped me edit my /etc/hosts file and it solved the problem.
For anyone else experiencing this issue (Mac OS X):
Close all other programs and sign out from the Adobe Desktop App
From the Finder, Go > Go to Folder...
Type /etc and hit enter
Find "hosts" file (only "hosts", there were similar files such as hosts.config but only open the one that says "hosts"
Open the file, and replace the entire content with ### Host Database## localhost is used to configure the loopback interface#
Close the file, sign back into the Adobe Desktop App
Problem solved!

HT1329 My old computer crashed but still have my IPOd with old music. How to transfer the music into new computer which has already music in it?

My old computer crashed and I still have my music in an IPod. How to transfer the music/playlists into a new computer which has already music in it? (Not possible to copy ITunes of old computer in IPod)
Thanks

Lucky for you, I just found out how to get the music stored on your iPod by messing around with it. I'm not much of an Apple user (I only have a shuffle), so I'm not 100% sure it would work the same way as yours.. but it's worth a shot.
if your iTunes didn't sync with your iPod yet,... that would be great..
1, Make sure your iTunes does not automatically sync with your iPod (I don't know if this would help..)
2, Click on your iPod and go to settings, check "Enabe Disk Use"
Your iPod should now have a partition on My Computer called AFJCHAW's IPOD or whatever you named your iPod... If you go to that disk, you'll notice there's nothing in there.
3, Click on Organize at the top right part of Windows Explorer(Windows 7, don't know how in XP..), go th the Folder and search options, view tab, and click on show hidden files, folders, and drives.
If you go back to your disk, you should be able to find a folder
4, It'll be pretty straightforward then. Go to iPod_Control/Music. You'll find folders there. Inside the folders are each of your music files (they're renamed but the Details would still be about the same).
If you did get your music files back from this procedure, then, yay! it worked!!
If you didn't,.... it should've worked..

Old computer CRASHED, want to transfer iTunes to a new computer

Somebody help me please!
I'm trying to transfer my iTunes library onto a new computer but I'm having a lot of difficulty. All the methods I seem to've found involve using the original computer, but unfortunately that computer went kaput recently.
I feel like I should be able to get all of my files onto the new computer - they're on my iPod, aren't they?
Is there a way I can do this??

http://discussions.apple.com/message.jspa?messageID=797432#797432
you might have a search for a poster named Beugie, he has some excellent & newer posts on the subject, as well

I am a student trying to purchase creative card with a maestro card but won't allow anything other than master card or visa, is there any way around this?

I am a student trying to purchase creative cloud with a maestro card but won't allow anything other than master card or visa, is there any way around this?

No, not that I know about... but you might check the credit card page to see if there is an option
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html

Cannot purchase Creative Cloud due to credit card problem

Hello,
I first purchased Student and Teacher Edition Creative Cloud in August but due to the hacker incident here at Adobe, my credit card was annulled. Due to financial problems, my last payment was in October and eventually, my subscription expired.
Now I'd like to renew my subscription as I now have a viable credit card but I simply cannot! I tried at least 8-10 times to purchase Creative Cloud / renew my subscription but I always got the same answer: they are unable to confirm my credit card.
I tried this both on Mozilla Firefox and Google Chrome, and I also tried with my parents using my mother's credit card but that didn't work either. I also tried shutting down and restarting my computer.
I'm still studying at the same school, that information hasn't changed. I'm from Finland.
Please help! Thank you!

Thanks for your answer, but how about my account with serial numbers to cs6 and LR4? Will they be lost if I create a new account? I just want to purchase Creative Cloud as danish person with my credit card.

I just purchased monthly plan for creative cloud. I understood the plan included photoshop. But no idea how to open photoshop app. just keep looping into screens which instruct me to purchase creative cloud. hugely frustrating.   on hold forever with

i just purchased monthly plan for creative cloud. I understood the plan included photoshop. But no idea how to open photoshop app. just keep looping into screens which instruct me to purchase creative cloud. hugely frustrating.   on hold forever with customer service.

First check to see your plan is active: Adobe ID
Try launching Photoshop choosing Trial instead of a purchase.
Mac             /Applications/Photoshop CC/Photoshop CC.app
Windows C:\Program files\Adobe\Adobe Photoshop CC\Photoshop CC.exe
Then once inside, go to Help > Sign in... There, use the email address and password for your account and it should activate.
If that does not work, could you tell me what version of PS you have and what os version you are using?

I purchased music on my computer with old email address, same computer new email address, but I get play music becasue it tells me computer not authorized...how do you authorize???

I purchased music on my computer with old email address, same computer new email address, but I get play music becasue it tells me computer not authorized...how do you authorize???

I have almost the exact same problem. I have a bunch of music, ringtones, TV shows, movies... stuff that I purchased that I can't authorize. All of these items were purchased with the same account I'm still using now. The difference is that I've changed my email address. I don't have the original email address from when I made those purchases and I'm unable to authorize them. I can see that when I view info on one of these purchases the "Account Name: " has my old email address... not my iTunes or Apple account. So, if I'm authorizing my iTunes using my new email none of these older purchases will work.
I'm really curious how to fix this. I've got quite a few purchases from years back that I'd like access to, but I can't authorize using my new email/iTunes or my old email (the one used for the original purchases).
Take a look at the info and tell me if you see "Account Name:" on one of your purchases. And is that associated to your old email address? There has to be a way to fix this or 'transfer' older purchases, especially if it's all under the same real 'account'.

Trouble with newly purchased Creative Cloud Team

I just purchased Creative Cloud Team with 5 seats. When we go to download the different applications, some only say "TRY". WHAT IS UP WITH THIS?!?!
I get Premiere and After Effects, but Photoshop only has a "TRY" button. My coworker isn't even seeing Premiere in his options! What is going on here?!
Someone, please help.
Thanks.

No worries, just follow some extra steps.
Did you assign seats to your coworkers ?
You have to log-in with the email and password of the Team manager; probably the one who purchased it - you as well ? Then look for the button to manage your team (assigning seats by inviting probably yourself and other users). Don't forget they all (you included) need to click the Acceptance link in the invitation email they received ! After that, the application buttons will display "Install".
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html

Hey, I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code

I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code is error: 213:19. Does anyone seeing this please have any advice on what to do?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I purchased Creative Cloud through the Employee Purchase program. Had to reimage system. Need help reinstalling application. I have "redemption" code, but get error saying it has already been redeemed. Please advise.

I purchased Creative Cloud through the Employee Purchase program. Had to reimage system. Need help reinstalling application. I have "redemption" code, but get error saying it has already been redeemed. Can you please advise how I go about getting my software reinstalled? If I was given the serial number when I redeemed, I don't have any record of it.
Thank you,
Starla

Hi Starla Mehaffey,
I would suggest you to sign in with your Adobe ID during installation and your product will automatically recognize your membership details.
Refer this Link for any further assistance:- Redemption Code Help
Hope that helps,
Regards,
Rahul Tyagi

I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESK

I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESKTOP APP OR EVEN SOLUTION OF RUN OF IMSLIBREPLACER IM STIILL NOT ABLE TO LOGIN TO MY CREATIVE CLOUD FOR DEKTOP APP . PLEASE HELP ME AS I NEED TO GET IN AND EXPLORE MORE OF MY DOWNLOADED S/W
I HAVE TRIED ALL POSSIBLE SOLUTION BUT AM AMAZED HOW THIS IS HAPPENING TO ME.
PLEASE PLEASE HELP ME .Creative Cloud Connection

Hi Alfred,
I would like to know the exact error message when you sign in, in the meanwhile please try the following steps assuming its Windows, let me know if its a MAC:
1) Go to Start button>> Control panel>> Uninstall a program.
2) Check if you see Browser safeguard there, if yes then uninstall it.
3) Open Internet explorer>> Tools>> Internet options>> Connections>> Lan Settings>> and it should be like this.
-Ankit

I purchased Lightroom on my old Macbook but recently updated to a Mac with Retina display for editing my photos. I don't want to purchase Lightroom again and want to keep my catalog I have been using. Is there a way to access it on my new computer?

I purchased Lightroom on my old Macbook but recently updated to a Mac with Retina display. How do I access Lightroom on my new computer without purchasing it again?

If you created a new Apple ID, you have to purchase the app again. If you can still use the old ID, then you can download it again for free by using that ID. But you will run the risk of locking yourself out of your new Apple ID for 90 days by downloading the app with your old ID and associating the iPad with the old ID.
Is the risk of locking yourself out of your new Apple ID worth not having to pay $.99 again for an app?

I already have creative cloud Photography plan and just want to add dreamweaver, is this possible? Alternatively, I have tried purchasing the Complete - For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

I already have creative cloud Photography plan and just want to add dreamweaver, is this possible? Alternatively, I have tried purchasing the Complete — For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

yes.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

HELP. 3 years ago I purchased cs3. I had troubles with registering the serial number and used my university's suite instead, and (stupidly) did not sort it out. I am now wanting to subscribe to the online creative cloud with my cs3 discount. Is there any

HELP. 3 years ago I purchased cs3. I had troubles with registering the serial number and used my university's suite instead, and (stupidly) did not sort it out. I am now wanting to subscribe to the online creative cloud with my cs3 discount. Is there any way to find / prove that I had purchased cs3 and locate a serial number? On my Adobe account it does not show my purchase of cs3 (I am guessing because of the trouble with registering my serial number). I have moved house 3 times since the purchase and am unable to locate the packaging or disk. Is there any way to prove my purchase without any serial number or showing under my Adobe account? Please help! Thanks

The CS3 discount offer is only for retail online product, it does not include education or volume license purchases. Refer to Terms and Conditions | Adobe
To check whether you had retail CS3 purchase, we need proof of purchase as well as serial number, without which the issue can not be resolved.
Regards
Rajshree

Originally purchased creative cloud with old email but want to transfer it to a new email.

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