OS 10.4.11 can find my internal modem, why can't OS 10.5 find it?

My G4 meets all the technical specs to run OS 10.5.
PowerPC G4 (2.1) running at 933 MHz with 512 MB of memory.
And OS 10.5 installs without a hitch. But it can't locate my internal modem!
And, yes, for the duration of my unemployment, my internal dial-up modem is my only access to the Internet, and to System Updates, and little things like that.
Here are the specs on my internal modem:
Apple Modem V.90 "Spring" Serial
Hardware Version: 7.0F
Firmware: Apple Version 0007, 7/31/2000
Driver: com.apple.driver.AppleSCCSerial (v1.3.0)
I have looked for firmware and driver updates, but perhaps I missed something.
I feel like y'all have been Raptured, and I have been Left Behind!

Good thinking, Mr. Paycheck! (And thank you for your interest in this admittedly behind-the-times technical glitch.)
I inherited my OS 10.5 Install DVD from my folks, who also ran a PowerMac G4. It's the original Install 10.5.0 DVD, rather than an upgrade disk, I think. (But I will double-check with them, to ascertain that.)
The DVD is unscuffed, and verifies itself just fine. But, as you point out, maybe the DVD was composed with a different iota of hardware in mind. Does Apple do that? Does it make commercial sense to print up a different 10.5 disk for, say, a G4 with a different internal modem?
The Apple moves in mysterious ways.

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Internal Modem malfunctioning, can no longer connect to internet

At first the sound, dial town dissappeared, but could still connect. I started using another HD to boot 10.4 and the sound worked again connecting without problem. I had selected ignore dial tone in any case. Then no longer able to connect at all, soundwise I heard the number being dialed but with no audible dial tone, and no connection sounds whatsoever. When I select connect, there is a sort of quiet distorted sort of white noise before the computer dials the phone number which also sounds scratchy. Absolutely nothing, cannot connect.
I think the internal modem has died.
Any one else experienced this type of problem?
I have inspected the modem superficially. it looks OK, and the phone socket on the back next to the ethernet socket and there is no physical damage to the socket.
My phone line is OK.
Any help there?

Update on the problem.
The internal modem is definitely kaput. Using the same phone line connection and a Base Station Dual Ethernet's modem and an Airport Card I can connect without incident.
The internal modem was supplied by Apple Australia
Modem Information:
Modem Model: Dash2
Interface Type: USB
Modulation: V.92
SKU Name: Australia
Hardware Version: 1.0F
Firmware Version: APPLE VERSION 2.6.6
Driver: InternalUSBModem.kext (v2.6.6)
Country: B4 (United Kingdom)
I also booted up the Apple Care CD System Folder OS 9.1, System Profiler reports there is no Modem on board. The System Info in 10.4.9 reports the above information Dash 2 etc.
I tried to use it again this morning but there is no response from the modem.
How would I replace the internal modem here in Thailand?

Why can't I use my internal modem to fax?

Since installing Leopard, my fax program (FaxSTF Pro) no longer functions. So I uninstalled FaxSTF, went to System Preferences (Print and Fax), set up my internal modem as a fax, etc. When I try to send a fax nothing happens. When someone sends me a fax, the modem answers, but nothing appears in my fax folder. Can anyone help? Thanks.

I found the solution in case anyone out there has this problem. After contacting Smith Micro (who sell faxSTF Pro), they directed me to an uninstall program on the website called FAXterminator. Here is the link.
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/stdadp.php?p_faqid=1076&pcreated=001046472602
After running the program, faxSTF Pro no longer answered the phone, and the built-in Apple system functioned normally.

AT commands for 17" Power Book G4 internal modem.

1. How does one issue AT commants to the internal modem in a 17" Power Mac G4?
2. Are they the "standard" AT commands promulgated by Ma Bell? If not could you point me to a list of AT commands used by the Power Book G4 internal modem?
3. Thanks!

You can modify the modem script you use to send additional AT commands to the modem. The Apple modem uses the basic Motorola command set. You can find the manual here.

Force G5 internal modem to recognize OS 9 application

I have an iMac G5 with the Motorola SM56 internal modem running 10.3.9. The application I'm trying to keep working is a defunct banking API called MacAuthorize (they went out of business in 1999). The application works perfect under OS 9 on any Mac with the older internal modems up to an eMac running OS 10.2x. It even works under classic, but it can't find the modem to dial out. The programmer that wrote this program has another helper program call PortXtender that is supposed to make USB modems look like serial port modems to work under classic. My dilemma is it still can't find either the internal modem or the external Best Data USB modem I just bought. I have tried every init string I can find to no avail. Both Apple and Best Data say that anything past 10.3x breaks the communication. I can use an old OS 9 app called Zterm and dial out to communicate, I just don't know how or if it's possible to have a work around to integrate to MacAuthorize. Any help will be greatly appreciated and the winner gets money! (if it's allowed). Thanks in advance!! Robert

Yes I have tried several lines. I've even taken the computer outside and
disconnected all the house lines and connected the computer to the main line--same results. I have a PC sitting next to the iMac. When the problem occurs I can connect the phone line to either, back and forth, and the problem stays
with the iMac. I just completed a test survey over the past six days: out of
49 dial up attempts, the iMac only failed 12 times-- completely random
occurrences. I took the computer to an Apple store and it worked without
failure for 2 hours; they said they can do nothing without seeing the problem.
Bill T.

Internal modem not detecting dial tone

I have an iMac G3 CRT 333MHz (Lime) which is having trouble connecting to my dial-up internet connection. I am fearing that my internal modem is 'burnt out', and am wondering if anyone out there has any additional troubleshooting tips, or any advice on purchasing a new external modem.
The trouble started after a lightning storm, which also disrupted internet connections for my roommate's PC (I don't know exactly how he fixed his, but he is connected via a DSL modem and says he simply restored some modem drivers). I have noticed, however, that he removed his 56k modem...
When I attempt to dial-up from my Mac, I get a message stating "Modem did not detect a dial-tone or the line is currently in use..." I have checked and double checked that the phone line does indeed have a dial tone, and tried connecting through through various outlets throughout the house. I've disconnected all other phone hardware (except the DSL filters) and reached the same result.
I am currently running OSX (10.3.9), and also attempted to dial out after restarting in 9.2.2. (Same result). After that, I dug out my install CD and reinstalled 10.3 (same result)
From each OS, I've run system profiler and recieved no unusual information about the internal modem. The computer definitely senses that I HAVE a modem (Apple Vsn 0007-1,9/2/1998 v.90) That modem simply can't seem to detect the dial tone.
I have also confirmed my modem settings, tried checking and unchecking the 'sound' and 'wait for dial tone' boxes. My internet provider is NetZero, so I have attempted to dial in using their software, as well as directly through Internet Connect. All attempts return the same message. (and the NetZero account is still active, I have accessed it from two separate computers).
Any thoughts out there if there are any further settings or or software/OS variations I should try? Or are my suspicions valid that the storm somehow fried the modem (there were no power interruptions during the storm... only modem troubles)
My next step might be to find an external modem. I've not seen any Mac-compatible 56k modems in stores. There is a Apple USB Modem in the Apple store, but it requires OS 10.4.3 and a computer 'without a built-in modem', so I don't think that will help me. I've also considered using Airport to share my roommate's DSL connection, but I believe that my model of iMac is not airport compatible...
I also have a dead iMac in the closet (DV model) with a blown ethernet port, broken fan, and damaged hard drive. I'm not above cannibalizing either machine to get the other working until I can afford a new G5...
Any thoughts, suggestions, or shared experiences would be greatly appreciated!!

The only thing I can think of is to go in to the modem settings and choose ignore dial-tone. That way even if it's not getting a good tone the iMac will continue to try to connect. This is also important if you have a voice mail system that varies the dialling tone whne you have a message as I know that stops my father's Win98 box connecting to the Internet unless the equivalent option is checked.
You can update your email address to a current one here. If the Apple ID (i.e. the one you login with) is old don't worry that's pretty irrelevant.
mrtotes

Trouble with internal modem

Internal modem will not connect. I get a dialog message that states "pick up the phone and dial the number and when answered click OK and hang up phone." However, this does not connect me.
I purchased an exterior modem from Apple and it worked perfectly ONE TIME. On the second try the computer crashed --completely, could not force quit. Took computer to genius bar at Apple store, where a few things were tweaked. Went home and the external modem now gives me a message that it can not find a dial tone. Any suggestions?

as a guess, you could try booting the PowerBook from external hard drive with compatible OS on it to see if it's a software problem.
the fact that the PowerBook got frozen solid could mean a hardware issue, maybe USB port is flaky

Unable to connect internal modem/authentication fails

I have iMAC OS X 10.3.9. I can't connect my internal modem. It worked perfectly with my new ISP until Saturday, 10-27-07. Now I get authentication failure notice. My password is typed in and has not changed. It will not accept my password. I have Vip Power/Dialup Ine. They have checked my account and find no fault. When troubleshooting internet PPP with iMAC specialist I was told to dial my ISP #, then hang up when it answered. This process never worked.

Welcome To  Discussions threecherries!
No guarantees, but this configuration works for me on my iMac G3. You may need to make some adjustments for your particular Mac, Modem, and ISP.
Unfortunately, I'm not familiar with your service, so I am not able to advise you on how to reset your access numbers.
Hopefully you know how to do that.
Read the entire document. Pay attention to *Notes.
And if you have any questions, please ask them before preceeding.
Delete only the files listed, no more.
Sign off from your ISP, and quit the browser.
See *Note 1
Navigate to:
HD > USERS > YOUR HOME > LIBRARY > PREFERENCES
If present, move to Trash:
com.apple.internetpref.plist (a file)
com.apple.internetconnect.plist (a file)
com.apple.internetconfig.plist (a file)
Don't empty the Trash just yet.
*Note 1Before you change the settings below, you might want to make notes, or take screen shots of your present configurations. Actually, this should be done before you trash or move any of the files I've listed above.
Then, open System Preferences > Network
In each of these panels, after you have made your selections or changes, be sure to click on the "Apply Now" button in the lower right corner, if it's available.
Location: Select "Automatic"
Show: Select "Internal Modem", or however you connect.
On the PPP screen, click "PPP Options". CHECK ONLY THESE options:
"Send PPP echo packets"
"Use TCP header compression"
Click OK
On the TCP/IP screen, Configure using IPv4: Select "Using PPP"
On the Modem screen, Select your modem from the list. I'm using an iMac (Summer 2001), and I have "Apple Internal 56K Modem (v.90)" selected. Select your modem.
Check "Enable error correction and compression in modem"
"Wait for dial tone before dialing"
"Dialing": Tone
"Sound": On
"Show modem status in menubar" (This isn't really necessary, but it's handy.)
Also select your Country.
Then, still in "Network" preferences,
Location: "Automatic"
Show: "Network Port Configurations"
Make sure "Internal Modem", or however you connect, is checked and at the top of the list.
Click "Apply Now" at the bottom of the screen.
Quit System Preferences.
If everything is hunky dory, you can empty the Trash.
ali b

Faxing from internal modem

I've been using the internal modem on my G4 for years, works great. I've had it connected to a 2nd line which I split with an "A" - "B" switch between my G4 and Sharp fax machine. I now want to eliminate the 2nd line and fax through my main line, but when it's connected, nothing works. Do I need another devise to recognize a fax signal and voice signal? Would appreciate your help - GoodOleBD

I think the usual way to do this is to sign up for "distinctive ring" with your phone company for a second phone number on the same line. Some modems can recognize the distinctive ring of a call going to the fax number and answer the incoming fax call. A voice call coming in on your regular phone number won't have the distinctive ring and the modem won't answer it. I'm not sure if your phone will still ring when a fax call comes in. Your phone may be able to tell the difference and stay silent. Your phone company may be able to answer that question. The challenge will be finding a modem that works with Mac OS-X and recognizes distinctive ring and answers incoming fax calls. I don't know if your built in modem is capable of recognizing distinctive ring. I really doubt it. There are very few modems available for the Mac. They're all external USB modems. Most of them don't answer incoming fax calls. I did extensive testing of every Mac modem I could find a few years ago. I eventually had to buy Apple's external USB modem and upgrade to Tiger so it would work. It was the only Mac modem I could find that would answer an incoming fax call. I had to download "Pagesender" software because Tiger wasn't capable of answering an incoming fax call. I didn't have to purchase Pagesender just to receive incoming calls though. Tiger is capable of sending outgoing faxes. Panther works perfectly for sending and receiving faxes. I didn't need Pagesender or any third party fax application with Panther. For faxing with Jaguar and older I used FAXstf X. I recently got rid of all my land lines. I had separate lines for voice and fax. I switched to a cell phone for voice and a free eFax account for receiving faxes. I don't send out faxes anymore. Getting rid of the phone lines saved me a lot of money.

Internal Modem gets stuck on "Sending"

Hello,
I'm working on my trusty PowerPC G5 1.8 GHz iMac with an internal modem and 2GB of ram. For years I've used the send fax from print feature, but not very often. I've noticed that since I upgraded to Leopard it's acting up. I am able to get the modem to dial, connect and the it just keeps on Sending as long as I'll let it - 10 minutes or more. The status says "Idle." I'd really like this feature to work again so I can stop printing off paper just to fax it and then throw it away.
When I send a long file, I've noticed that even after five min or so, if I hang up the call, not all of the pages come thru (when I fax the doc back to my pFax number). I can't find anyone talking about this in the forums. Does anyone have any suggestions? What else do you need to know?

hello Ira:
I'm afraid this question will not get answered here-best to go to Apple discussions-printing and Faxing at this link:
http://discussions.info.apple.com/webx?14@@.68a44932
Sue

Failed internal modem - cannon send faxs

The Apple eMac internal modem is a hardware device, which appears to have failed in my computer. The OSX hardware test facility found the modem but did not report whether it worked or not. Replacements are not available. I planned to fit an Apple external modem (sold in the Apple shop for $50) but the reviews posted there were mostly very negative, only one reported sending and receiving faxs successfully, although most problems were with internet connection.
Can anyone recommend a reliable external dial up modem? Is it straightforward to get it to respond to the fax button in the Appleworks Print Page. Does the eMac find the modem given that it will be connected to a USB port? Should I just settle for posting letters?
regards
Richard

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Possible? internal modem as speaker phone?

I have used this AppleScript plug-in for Address Book to dial phone numbers on the landline using the modem, then you use a standard phone handset on it's own phone jack, after the modem has dialed the call. Pretty handy, like a speed dial for all your contacts in your Address Book.app
http://forums.macosxhints.com/showpost.php?p=317719&postcount=10
I was just wondering (but expecting the answer that this is not possible) can the internal modem on a MDD be used itself as a speakerphone using the conventional phone landline?

Hi,
So its airport card is so old it's stopped reliably working & I don't know where I could find a replacement.
If you have been using an internal wireless network, the router (base station) should (normally) allow you to connect via an Ethernet cable from the corresponding port in the iBook as well.
BUT I keep getting a busy signal over & over when I dial up
Without knowing any details, this seems to indicate that the modem does work. Wrong number/own number? Have you checked that everything has been entered correctly according to the instructions from the ISP?
Could KB article # 106748 possibly be of any help here?
Jan

Internal Modem configured but not connected?

I have a iMac G5 on broadband(along with a PC)servere was down for 2 days now okay Mac had to be reset to work again but PC okay,now the message I get on Mac is "Internal Modem is configured but is not connected. Internal Modem is set up to dial........ how can I undo this so its on the broadband scene again? I have been searching hard drive etc to find how to configure it but no luck there.
Help will be appreciated.
Barb

Hi barbaramac:
Could you provise some more details as to your setup, how do you connect to the internet? DSL Cable?
Assuming you have a home network with a router, you need to go into 'System Preferences' and choose 'Network', select either 'Ethernet' or 'Airport' from the drop down menu whichever applies and 'configure IPv4' by DHCP on the TCP/IP tab. That should do it.
-Robert

Disable internal modem

Got an iMac 333 with a defective internal modem. Am now using an external modem but needed to upgrade OS from 8.6 to 9.2. Upgrade went fine and the modem worked. My friend called me and now has the same problem...the OS wants to dial-out using the old modem. We've disabled the extenstion to the old modem but the problem still exists.
I'm a pc tech but learning Mac stuff and would like to know how to disable the internal modem, that or pull the modem if it is in an expansion slot. And if by pulling the old modem will that force the OS to look at the external modem?
BTW- the OS sees the external modem
Thanks for your help

Open up the Extension Manager Control Panels & make sure every modem extension is disabled especially:
XMODEM Tool
Apple Modem Tool
iMac Modem Extension
Modem Scripts
Restart your computer.
If the above does not work, hopefully something in the following article will:
http://docs.info.apple.com/article.html?artnum=106871 Mac OS 8, Mac OS 9: Troubleshooting a Dial-Up/PPP Internet Connection.
If your computer system info is correct, then I strongly suggest that you purchase more RAM. As much as you can afford. 64mb is not enough to run OS 9.x sufficiently.

OS 10.4.7 on a G3 - doesn't detect internal modem. How to solve?

The OS X 10.4.7 was recently installed on my iMac G3. However, when I access Systems Preferences, then Network, the Internal Modem option desn't show up.
Since I would like to use the internal modem to access the internet, can anyone please help me solve this problem?
Thanks.

Is the modem currently plugged into a phone line? If not, perhaps not having an active phone connected to the modem makes the choice to select it unavailable. I'm not sure if Apple makes its software "that smart" but I wouldn't be surprised...
If you do have an active phone line plugged in, maybe it is a malfunction in the modem itself.
Did this iMac previously boot too Mac OS 9? If so, and a bootable System Folder is still available, a good test would be to start up in Mac OS 9 and see if the modem works. I've heard Mac OS X is sometimes flakey about using a modem.

OS 10.4.11 can find my internal modem, why can't OS 10.5 find it?

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