OS 10.6.8 and Canon printer. Prints wireless but will not scan wireless.

Just bought a Canon MX890 multifunction. OS 10.6.8. Used Canon support to help me set up wireless and I can print wireless but it will not scan wireless. Error message reads: "Cannot communicate with scanner for these reasons: Scanner is turned off or USB cable is disconnected." Any suggestions?

Sounds like you are trying to use Canon's MP Navigator application. To get this to work via wireless, you first need to open Canon IJ Network Selector which is located in Applications > Canon Utilities. With this application open it should show you the MX890 on the network. Select it and OK the change.
Next step is to open the MP Navigator application and click on the Preferences button. Then from the General tab you need to ensure the Canon MX890 Network is set.
With these two actions completed you should be able to scan with MP Navigator.
Or as Carolyn has instructed, you can use Image Capture which is included with OS X to scan from the MX890.

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Well you are right Steve my complaint is with Canon for not making it easier to install their necessary updates if you upgrade your OS system but it seems that when Apple is constantly making new upgrades available they might want to add in the heads up "OH by the way, if you install this new OS it's likely your printer won't work any more if it's more than three years old." along side the constant "Updates are available for your computer" they should really have it read "Updates are available for your computer, proceed at your own risk" No I'm sorry the whole system is geared towards making people get so frustrated that they eventually give up and buy a new printer. I'm not sure what 5 hours of my time is worth but I am sure that if were getting paid by the hour it would be enough to buy a new Canon comparable to the MX870. So by the way if other people are having this same problem, which of course thousands of them are, the solution is first download the newer driver, then download the new wireless setup assistant and then figure out how to use it (good luck with that), it took me about two hours just to find the access points on the printer and to be honest I just got lucky eventually. Then you must download the newer "Scan Gear" software if you want to scan. But it seems that the new "Scan Gear" software got my whole solutions menu to start working again so there you go, you can be a white night for somebody else who is having this same problem. I must admit that after wrangling for hours I continued to go back to the forums and eventually found a link to the canon software update page provide by some very nice girl who was very helpful for some other guy and the link took me to the same page I had been to several times already but I then downloaded the "Scan Gear" software and was up and running again. So thank you to that nice girl and in the spirit of her helpfulness I offer this to the thousands of other poor bastards that cannot get their MX870 to scan
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Welcome to the HP Forums JBottensek,
I see by your post that the printer won't print a PDF document from the one computer.
I can help you with this issue.
I have provided a document to go through the steps which should resolve this issue for not being able to print PDF documents. Cannot Print PDFs from Adobe Reader.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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Have you tried scanning from Image Capture or Preview?
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Hello @snsokstan,
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I suggest contact our technical support at 800-474-6836 to see what upgrade options they may have available to you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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