OS 10.9 no longer allowing scanning from dell 1355 CNW

It appears my Dell 1355 no longer will accept scanning after installing Maverick OS (10.9). Printing works, but scanning stopped after the Maverick install. I have the latest Dell drivers and firmware.. Solutions?

Use the Image Capture app located in your Applications folder for scanning ..
Connect the scanner to your Mac whether Wi-Fi or USB.
Launch Image Capture.
Click the very small black box bottom left side of the Image Capture window.
You'll see this pop up menu: Connecting this (device) opens:
You can select a default app to scan (Image Capture) and select a folder from the Imort To pop up menu on the right to save scanned files to.

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Mail no longer allows pasting from MS Excel or MS Word into a message.

I used to be able to paste data from an Excel table directly into a Mail message in Mail.app but I have not been able to do that for some time now and I don't know what changed. Granted I was never able to paste the table format into Mail but at least I could get the data from Excel and then just tweak the formatting. However, another function I used to be able to do was paste a PPT sheet into Mail and I can no longer do that either.
Maybe I'm missing something but am I the only one experiencing this issue?
My only workaround at this point is to use Outlook 2011 but even then it doesn't paste like it used to.
Ideas? (besides going with another email application)
Thanks!

Try highlighting / selecting in Excel 2011, then use CMD+Option+C to copy.
I believe the option key is the magic here.
Use same when pasting into Mail (CMD+Option+V to paste).

After upgrading to OS 10.8.1 I can no longer scan from my Canon MP240 printer when it is connected to Airport Express.

I can no longer scan from printer (Canon Pixma MP240) when it is connected to Airport Express, although printing is no affected. However, when connected directly to MBP scanning works fine. I have tried all the standard remedies; reinstalling drivers, resetting printer system, selecting sharing options, but no luck. Previous to Mountain Lion this function worked fine. Any ideas how to regain this capability?
Thanks,
J.

I'm almost completely certain that the scanning feature worked before the update. Having said that though, I don't scan a great deal and it may be the case that when I have done, the printer was directly connected to the MBP. However, since I have a laptop it's far more logical that I would have had the printer connected to Airport Express for reasons of portability so I can't really see that I would have had the printer connected directly to the laptop. Besides this, I have no memory of having this problem previously. Therefore, I don't think my memory is to blame although of course, if it were I'd have no way of knowing!
J.

Can no longer scan from my HP Photosmart C 4650 to my computer since upgrading to Maverick

I can no longer scan from my HP Photosmart C 4650 to my computer since I upgraded to Maverick. I have to use image capture to do so. Are there any fix's out there?

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My computer is no longer allowing me to import video from my Sony HDR camera.

My computer is no longer allowing me to import video from my Sony HDR camera. I don't know if it is the operating system or the version of imovie or what. I also have imovie 06 and I was always able to import into it and can no longer do that either.

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This is probably due to a similar issue to a browser redirect.

Hi, i have a canon 60d and i have been importing videos from it onto my mac for months but suddenly when i go on image capture or iphoto it no longer allows me to import them help!!!

Hi, i have a canon 60d and i have been importing videos from it onto my mac for months but suddenly when i go on image capture or iphoto it no longer allows me to import them help!!!

Have you launched and tired Image Capture? When it's launched with the iPad connected the photos will display in the window. Select those you want to upload and use the Import to: menu and select Other. Navigate to the Desktop and select the folder you created to hold those photos.

When I upgraded to Mountain Lion on my iMac, it will no longer allow me to use selected folders from iPhoto to run as my screen saver. Is there anything I can do to fix that?

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HP LaserJet MFP M476dw paper size mismatch when copying or scanning from ADF

We have HP Color LaserJet MFP M476dw that has an issue when copying or scanning from the ADF.
Put a single A4 sheet in the ADF and choose copy, with all settings correct & no resizing, and the output copy is moved down the page (increased top marging by a couple of inches).
My initial thoughts were a paper size issue (e.g. treating A4 as Letter or vice versa) but all settings look correct. I have even done a reset and started over and the problem remains.
If I take the original and place it on the flatbed and copy from there with all the same settings then it works fine.
There is a similar issue when scanning from the ADF. Again, scanning from the flatbed works fine.
I've tried all I can think of. Does anyone have any further suggestions? Could it be a fault in the ADF?
Here's the full device settings info:
Device Configuration
[Shop for Supplies][Support]
Product Information
Product Name:
HP Color LaserJet MFP M476dw
Formatter Number:
YF10C9X
Serial Number:
CNB7G2H6T9
Service ID:
24113
Firmware Datecode:
20131122
Disable Fax:
No
Telecom Version:
05-031-001
Location:
UK
ADF Installed:
Yes
Max Monochrome Print Quality:
600x8
Max Color Print Quality:
ImageREt 3600
Controller Number:
72
Duplexer Version:
0
Device Description:
HP Color LaserJet MFP M476dw
Language:
English
Default Settings:
Self-managed
Asset Number:
Your Company Name:
Contact Person:
Device Location:
Geo Location:
Product Security:
Off
Wired HW Address:
fc:15:b4:78:28:46
Wireless HW Address:
54:35:30:2f:d7:fc
Network In Use:
Wired
Host Name:
NPI782846
IPv4 Address:
192.168.9.18
IPv6 Address:
FE80::FE15:B4FF:FE78:2846
Total Memory:
256 MBytes
Available Memory:
117.7 MBytes
Installed Personalities and Options
PCL6
(20040201)
AirPrint
PCL
(20040201)
PDF
(20040201)
PS
(20040201)
USB Flash Drive:
Empty
Impressions
Total Impressions:
10684
Monochrome Impressions:
4799
Color Impressions:
5885
Total Equivalent Impressions (A4/Letter):
10684.0
Monochrome Equivalent Impressions (A4/Letter):
4799.0
Color Equivalent Impressions (A4/Letter):
5885.0
Duplex Sheets:
1223
Jam Events:
0
Mispick Events:
4
Photo Color Impressions:
0
Photo Monochrome Impressions:
0
USB Flash Drive Insertions:
0
Images Scanned to USB Flash Drive:
0
Copy Flatbed Images Scanned:
373
Copy ADF Images Scanned:
409
Copy Monochrome Impressions:
1122
Copy Color Impressions:
102
ADF Images Scanned to Host:
0
Flatbed Images Scanned to Host:
0
Images Scanned to E-mail:
0
Images Scanned to Network Folder:
0
Fax ADF Images Scanned:
23
Fax Flatbed Images Scanned:
1
Fax Impressions:
18
Images Sent from PC:
0
ADF Images Scanned:
1149
Flatbed Images Scanned:
779
Scanner Jam Events:
8
Paper Settings
Default Paper Size:
A4
Default Paper Type:
Plain
Tray 1 Size:
A4
Tray 1 Type:
Letterhead
Tray 2 Size:
A4
Tray 2 Type:
Plain
Paper Out Action:
Wait Forever
Manual Feed:
Off
Duplex:
Off
Bind:
Long Edge
Print
Auto Continue:
Off
Number of Copies:
1
Courier Font:
Regular
Orientation:
Portrait
Monochrome RET:
On
Wide A4:
No
Monochrome Resolution:
600
Monochrome Bits per Pixel:
8
Color Resolution:
600
Color Bits per Pixel:
32
IO Timeout:
120 Seconds
Jam Recovery:
Auto
Personality:
Auto
Print PS Errors:
Off
USB Flash Drive
Print Documents:
Number of Copies:
1
Paper Size:
A4
Paper Type:
Plain
Fit to Page:
On
Collation:
Off
Output Color:
Color
Print Photos:
Image Size:
10 x 15 cm
Paper Size:
A4
Paper Type:
Plain
Lighter/Darker:
<-----*----->
Number of Copies:
1
Output Color:
Color
Scan Settings:
Scan Resolution:
150
Scan File Type:
PDF
Scan Paper Size:
A4
Flatbed Scanner:
Single Page
Document Feeder:
1-Sided
File Name Prefix:
scan
Output Color:
Color
Copy
Optimize:
Auto Select
Lighter/Darker:
<-----*----->
Paper Size:
A4
Paper Type:
Plain
Collation:
On
Number of Copies:
1
Reduce/Enlarge:
Original=100%
Draft Mode:
Off
Tray Select:
Auto Select
Two-Sided:
1-Sided to 1-Sided
Multi-Page Copy:
Off
Fax
Your Company Name:
HP Fax
Answer Mode:
Automatic
Rings to Answer:
2
Distinctive Ring:
All Rings
Dial Prefix:
Off
Fax Resolution:
Fine
Lighter/Darker:
<-----*----->
Fit to Page:
On
Glass Size:
A4
Dialing Mode:
Tone
Redial if Busy:
On
Redial if No Answer:
Off
Redial if Comm. Error:
On
Detect Dial Tone:
Off
Billing Codes:
Off
Extension Phone:
On
Stamp Faxes:
Off
Private Receive:
Off
Confirm Fax Number:
Off
Allow Fax Reprint:
Yes
Print Duplex:
Off
Fax/Tel Ring Time:
20
Fax Speed:
Fast (V.34)
Error Correction:
On
Forward Fax:
Off
Block Junk Faxes:
Off
Phone Line Volume:
Medium
Alarm Volume:
Medium
Ring Volume:
Medium
Key-Press Volume:
Medium
Fax Confirmation:
Never
Fax Error Report:
Never
Include First Page:
On
Auto Log Print:
On
Print T.30 Trace:
Never
Paper Types
Plain:
Normal
HP Matte 90g:
Normal2
HP Matte 105g:
Heavy
HP Matte 120g:
Card stock
HP Matte 150g:
Extra Heavy
HP Matte 200g:
Extra Heavy
HP Glossy 120g:
Glossy
HP Glossy 150g:
Glossy
HP Tri Glossy 150g:
Glossy
HP Glossy 200g:
Heavy Glossy
Light 60-74g:
Light
HP EcoSMART Lite:
Extra Light
Intermediate:
Normal2
Mid-Weight 96-110g:
Heavy
Heavy 111-130g:
Card stock
Extra Heavy 131-175g:
Extra Heavy
Hvy Glossy 111-130g:
Light Glossy
X-Hvy Glossy 131-175g:
Glossy
Card Glossy 176-220g:
Heavy Glossy
Color Transparency:
Transparency
Labels:
Label
Letterhead:
Normal
Envelope:
Envelope
Heavy Envelope:
Heavy Envelope
Preprinted:
Normal
Prepunched:
Normal
Colored:
Normal
Bond:
Heavy
Recycled:
Normal
Rough:
Heavy
Heavy Rough:
Heavy
HP Tough Paper:
Tough Paper
Opaque Film:
Tough Paper
Energy Settings
Sleep/Auto Off After:
30 Minutes
Wake on These Events
USB Job
Yes
LAN Job
Yes
Wireless Job
Yes
Control Panel
Yes
Fax Ring
Yes
Shut Down After:
Never
LaserJet Updates Settings
Check Automatically
Yes
Prompt Before Install
Yes
Allow Downgrade
Yes
Allow Updates
Yes
Miscellaneous
Extended print modes modified:
No
Very Low Setting (Black Cartridge):
Prompt
Very Low Setting (Color Cartridges):
Prompt
Low Threshold (Black Cartridge):
5%
Low Threshold (Cyan Cartridge):
3%
Low Threshold (Magenta Cartridge):
3%
Low Threshold (Yellow Cartridge):
3%
Store Usage Data&colon;
On Supplies
USB Connection:
No
Font Source:
I (Internal)
Font Number:
23
Font Pitch:
10.00
Font Point Size:
12.00
Symbol Set:
PC-8
Form Length:
64 Lines
Append CR to LF:
No

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Windows Live Photo Gallery stopped importing and scanning from my printer.

Windows Live Photo Gallery was allowing import and scanning from my printer. All of a sudden this feature has stopped working. I no longer get the dialogue box that asks whether I want to import documents or pictures... Could this be a setting
issue?

You can launch it manually.The executable for the Scanner and Camera Wizard is:
Start > Run > Type in wiaacmgr.exe > Press Enter key.
Related articles:
Windows 7 - Working With The Scanner And Camera Installation Wizard
http://windows.microsoft.com/en-AU/windows7/Working-with-the-Scanner-and-Camera-Installation-wizard
Maybe the following articles would be worth a look:
Windows 7 - Troubleshoot camera connection problems
http://windows.microsoft.com/en-US/windows7/Troubleshoot-camera-connection-problems
Windows 7 - How do I get pictures from my camera to my computer?
http://windows.microsoft.com/en-US/windows7/How-do-I-get-pictures-from-my-camera-to-my-computer
And it may be worth a try to adjust your autoplay settings.
Windows 7 - Change settings for importing pictures and videos
http://windows.microsoft.com/en-US/windows7/Change-settings-for-importing-pictures-and-videos
Windows 7 : AutoPlay : frequently asked questions
http://windows.microsoft.com/en-us/windows7/AutoPlay-frequently-asked-questions
Windows 7 : Troubleshoot AutoPlay problems
http://windows.microsoft.com/en-us/windows7/Troubleshoot-AutoPlay-problems
How to Configure AutoPlay Settings in Windows 7
http://www.techtalkz.com/windows-7/516004-how-configure-autoplay-settings-windows-7-a.html
S.Sengupta, Windows Entertainment and Connected Home MVP

Cannot initiate scan from Epson WF-4630 over wifi

I just bought a new Epson WF-4630 all-in-one, and it is set up wirelessly on my wifi network. I can get it to print just fine, as well as scan AS LONG AS the scan is initiated from my Mac; if I try to initiate the scan from the unit, it tells me that it can't find a computer on which Document Capture is installed (Epson's required software). It IS installed, and after hours on the phone, after hours on email, with Epson's technical support, they suppose it is a problem with my Mac.
I've allowed every Epson program access through the firewall, have no third-party firewall installed, have updated every driver, installed, reinstalled, restarted, deleted, redownloaded.... innumerable times.
I've got an older 3.06 Core 2 Duo w/ 4G Ram, running OSX 10.9.5
Any help?
Thanks

Have you tried Applications/Image Capture or VueScan as a test?
VueScan
VueScan FAQ

Scanning from my iMac to HP 7500A

Can anyone help with this? Adobe Support is not answering or responding to repeated calls and emails to Support asking this question. We get promises to call or email back.... then nothing.
Thanks.....
I was on the phone with Adobe support on 5 April for over an hour. I spoke with Rio and explained every detail of the issues we are
having with him. He "promised" to have an Apple specialist return my call later that morning. It has now been over a week.
I really don't need a call -- an email with detailed instructions of how to solve my problem would suffice....if you can send that.
Or am I to understand that Adobe is not compatible with Apple OS for scanning directly to a scanner. We have wrestled with this pro
blem for 9 months. We have hours and hours of staff time in speaking with Adobe, Apple and HP. Apple and HP both say the problem i
s Adobe and point out that it is possible to print and scan using Apple OS for all other products, including the Apple Image Capture
application.
But, when I open Adobe Acrobat Pro 9, which we have owned since July, it does not see the scanner to allow scanning using "create PD
F from scanner" or any other menu selection.
If your software doesn't have this capability, just admit it so I won't continue to waste hours trying to solve a problem you haven'
t built the capacity to fix.
We have a new HP scanner -- Officejet 7500A -- the latest technology, but it's the same problem as with all the other scanners we've
tried to use.
If you know how to fix this, write to me and give me secret to unlock this functionality.
If your software cannot make this happen through Apple OS, tell me that and suggest a workaround or other options.
We have been long customers of Adobe, and had success in the Windows platform. For many reasons, we have switched over the Apple.
I just need to know if you can operate there with us or not.

I don't believe you've ever answered - is this one of those ePrinters? So I've googled your specs and yes it is.
So:
Does the Printer Portion work ? If so Go to system preferences > Printer Fax.
Click on Scan.
Then go to Acrobat choose create PDF from scan then
Choose HP Scan
Why the heck the driver is not setup to use both the Printer and Scanner at the same time I'll never know. Note I am using my C310 as an example.
Also, if your using a wireless Router, you need to make sure the Printer/Scanner is setup for your router
Message was edited by: Phillip Jones

HP LaserJet Enterprise 500 Color MFP M575 - Can't scan from Windows

We recently purchased and installed an HP LaserJet Enterprise 500 Color MFP M575 to be used as a networked all-in-one solution for a number of offices. I have been able to get it set up on our network and have installed the appropriate drivers on the requested Windows 7 x64 machines, and network printing works perfectly. However, it seems that despite the fancy scanning features available from the all-in-one itself (scan to email, scan to a network folder, etc.), I can't find any way to do an old-fashioned scan from Windows.
I have installed the full software solution available on the driver download page for the device, and while Windows lists the device as a "Multi Function Printer; Scanner" it does not recognize it as an actual scanner. The built-in Windows Fax and Scan simply reports that no scanners are installed. The software installation did not include the HP Solution Center (which I am used to seeing from my experience with various other HP all-in-one devices) or any equivalent for direct scanning. The driver download page for the device does not include any separate scanning drivers, so I can't be certain if they were included with the full installation or exist at all.Some of our staff also use Adobe Acrobat to scan, and even that fails to recognize the MFP as a scanner.
We'll eventually be setting up the device to scan directly to a network folder, but we need a fallback while IT takes their time getting it set up; I can't imagine that the simplest option is not available at all. I must be missing something here, any assistance would be greatly appreciated.
Edit: To add, I also ran the HP Print and Scan Doctor. Interestingly, it reports the device as a printer and only offers to "Fix Printing" without any sort of resolution for my scanning problem.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

HP OfficeJet 6500 E709a: cannot scan from Windows 8.1; uninstall crashes at step 8 of 10

When I try to scan from Windows 8.1, launched from the HP Solution Center, it fails before giving me a preview, saying:
Scanning error
4,[(2,22,80040001),(3,22,0)]
When I run the HP Print and Scan Doctor and select "Fix Scan", it fails on the first check, saying it failed to find the driver. The text field that gets uploaded to HP includes the string "hpbxpsrender.dll: Not Found".
I tried uninstalling, using uninstall.bat in the "OJ_AIO_6500_E709_EntScruber_140" (HP OfficeJet Enterprise 14.0), which I downloaded from HP.com. It gets to step 8 of 10 ("removing unnecessary components..."); then it hangs and Windows 8.1 says "HP Installer Uninstaller has stopped working" and kills it.
I have tried running uninstaller in regular mode, in regular mode with my anti-virus / firewall (Kaspersky) paused (disabled), and in Safe Mode with Networking. Same result every time.
I have run the Installer without error. I can view the HP OJ status web page in my browser (http://192.168.1.5) from both computers.
I don't remember if scanning has ever worked on this computer. Scanning works on another computer (Windows XP). Both computers are wired (Ethernet) to the same network switch as the HP OJ.

Hi DonaldPayne,
Welcome back to the HP Support Forums! I see you are not able to scan to your HP Officejet 6500 with your computer running the Windows 8.1 Operating system. You have tried to uninstall the software but get an error message. I see you have done ALOT of troubleshooting already, thank you for that, this allows me to see what has failed for you.
I would like you to continue here and complete the steps listed below:
1. Press the Windows key + R on the keyboard to bring up the run menu.
2. Type %programfiles% in the run field and click OK.
3. Delete any HP/Hewlett Packard folders.
4. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %programfiles(x86)% in the run field, and click OK. This is for 64 bit systems only.
6. Delete any HP/Hewlett Packard folders.
7. Press the Windows key + R on the keyboard to bring up the run menu.
8. Type %appdata% in the run field, and click OK.
9. Delete any HP/Hewlett Packard folders.
10. Press the Windows key + R on the keyboard to bring up the run menu.
11. Type %programdata% in the run field. 
12. Delete any HP/Hewlett Packard folders.
13. Press the Windows key + R on the keyboard to bring up the run menu.
14. Type regedit in the run field.
15. Delete any HP/Hewlett Packard folders or keys that you find. (backup the reg file b4)
16. Run Disk cleanup from Administrative Tools
17. Now run the HP Printer Install Wizard for Windows it was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
18. If you run into any problems after installing using the PIW, now we can re run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
I will watch for your reply, please make note of anything that you run into as well as what the PSDR finds.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Cm1312nfi mfp on 32bit windows 7 - upgraded with full solution sw and can't scan from printer

I have had a cm1312nfi mrp since 2009 that works fine but my HP Solution centre stopped giving me ink levels.
I uninstalled the printer software and downloded the current full solution sw for 32 bit windows 7 from HP. The printer works but I did not 'get' HP solution centre back and so cannot scan from the printer.
[I did download HP toolbox so I can see ink levels and can test the scan function which does work. However it does not have the ocr capabiltity which I had before and also it doesn't allow me to operate the scanner from the printer.]
Can you help me either get HP solution Centre back and functioning on my computer or else suggest some other solution to my problem?

Hi,
The HP Solution Center is a software for inkjet printers as the HP Officejet product line, not for laserjet printers as the CM1312.
You may find the Supplies status within the HPToolboxFX softwre by selecting Supplies:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/learnUseDisplay/?sp4ts.oid=35589...
Hope that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

OS 10.9 no longer allowing scanning from dell 1355 CNW

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