Os 8 outlook offline- online

Hello,
a friend has a Mac (think 1998) which I believe has an OS8. She is suddendly no longer able to download messages in Outlook, the send/ receive tasks go through fine so I was wondering if she might have inadvertently set it offline? Where would I find the "working online/offline" settings?
Is there anything else she could check/ test? I replicated the account on my pc and there is no problem. The e mail setting on the Mac have never been modifyed.
Thanks

To check the Mac OS version >About This Mac/About This Computer.
The settings should be found in Tools>Preferences or Outlook>Preferences (can't remember as I never use Outlook).

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