OS discs - wrong ones?
Well, was loving my new refurb Mac until two nights ago...did a software update, during which i got a message saying the update had unexpectedly terminated. so i surfed a bit then switched my Mac off. Went back to it about 30 mins later, tried to turn it on and it wouldn't get past the progress bar / loading page. Tried to reboot it again and momentarily saw a black page with some white writing in the top l/h corner - then it just got stuck on a blue screen again. How disappointed was i?
Called Mac support on their rather cheeky 0870 fee-charging number, who were helpful and advised me to reload the OS - popped the disc in and lo and behold the discs it shipped with were the wrong ones. Then the guy on Support tried to get me an appointment with the Mac store in Regent Street - nothing available for this weekend - and he could only book me in a day in advance, so couldn't even make an apointment for the week ahead. He then told me I could try one of their authorised service centres, but there may be a charge. Was not happy about that at all - didn't see why i should pay to fix something 10 days old.
I eventually managed to get an appointment at Albion Computers, a reseller and service centre, they had the correct OS discs and got my Mac up and running again without losing any of the stuff i had done on the machine since getting it 10 days ago. They also advised me that technically I was not covered by the warranty because it was a software problem which caused the Mac to go wrong - despite the software update being from Apple. Thankfully, they did not charge me!
Both the guy at Albion computers and the Apple support guy said that the discs it shipped with were the wrong ones - they are 10.4.8 whereas the OS my machine should have shipped with is 10.4.6. A couple of people have told me that this should matter as both discs are 10.4.something - in you opinion are the correct? (i have siunce updated to 10.4.9 via software updates)
Anyway, London based Mac users - Albion Computers on The Strand were great and I highly recommend them, really helpful people and the shop was lovely and calm. Micro Anvika wanted to make an 'admin' charge of £80 plus VAT even though the machine is in warranty!
This article states which operating system disks should have shipped with your Mac:
http://docs.info.apple.com/article.html?artnum=303315
As for the issue of not getting the right disks, the fact that the machine is refurbished puts the whole issue of warranty on more shaky ground. Some places that sell refurbished products typically will stand by whatever software is included. Others do not. The real question is where you bought the refurbished machine? If the Apple Store, I would contact customer relations at AppleCare's phone number and tell them everything that happened to you. You should get the correct disks. They will be useful in troubleshooting issues in the future. And now that you have everything up and running, I strongly recommend you institute a backup plan, in case you never do get the correct original disks, and also in case something else which made the machine a refurbished machine crops up. My FAQ here explains how to backup your data and why it is important that you do regardless of what you have on your machine*:
http://www.macmaps.com/backup.html
* Links to my pages may give me compensation.
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my wife and I share two iMacs at different locations but we wanted to share the photos and it was set up this way Apple Geniuses at the store I have no idea why.
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recovery mode
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plug cable into computer not phone
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hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
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