OS restore fails in Link and over Wireless

I support mobility for my company. I have received a BlackBerry Q10 that a user was not able to activate. When I tried to connect to Link to restore the OS, I received a message stating setup had not been completed on the device, disconnect and complete set up.
I disconnected, went to Set up and received only a ghosted "BlackBerry 10" background screen, similar to what you get when you first reboot the device.
I tried to go to settings to wipe the device, as soon as I select Settings, I am returned to the home screen. Same if I try to swipe down and select Settings.
I tried to do the method described at BlackBerry.com/support, using Internet Explorer and receive the same "Set up is not complete. Disconnect device..." message.
How to I get this device reset, restored, wiped, anythng so I can get the user set up?
Solved!
Go to Solution.

Hello,
From what you describe, the OS on this device is badly corrupted, and normal means will not work for it. I recommend you use an AutoLoader to cleanly reload the OS to the device:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Eigrp - How to modify Admin distance for redistributing connected links and over WAN

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Why?
I am trying to separate two locations and i don't think we will be able to create an additional domain and i am trying to see alternate methods of achieving this.
Additional info-
The design i mentioned has 2 locations with a WAN connection and i have mixed (90/170) distance based on where the routes are coming(eigrp/connected/static) from eventhough everything is within the same network. We only have 1 Eigrp network 101 and was looking to alter the AD for just connected if at all possible.
Assuming i put in all the routes into the network how can i make site 2 see the site 1 network with a larger admin distance and 1 to 2 with a larger admin distance while not altering the admin distance within the local site.
Underlying reason: We are getting a MPLS link(lower bandwidth) connecting to site 3,4 and 5 at both sites and wanted to clear the internal routing first before i can add them or redistribute them into bgp.

If these two sites are connected via a P2P link and you are exchanging EIGRP routes across it then you need to be aware of what you redistribute into BGP because each site will know about it's own subnets but also the other sites subnets.
If you just redistribute all EIGRP at both sites then it's a lottery as to which MPLS connection the non EIGRP sites use.
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or
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You still want to use a route map to ensure only the local and other EIGRP sites network are redistributed because remember you are also receiving BGP routes from the non EIGRP sites and redistributing these into EIGRP at each site and these are exchanged via the P2P link as well.
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The actual basic redistribution is very straightforward, see this link -
http://www.cisco.com/c/en/us/support/docs/ip/border-gateway-protocol-bgp/113506-failover-eigrp-bgp-00.html
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I'm not trying to make things complicated for you but because you have a P2P link connecting these sites and you are running EIGRP over it then any routes received via BGP will be redistributed into EIGRP and you need to make sure they are then not redistributed back into BGP on the other site router.
Jon

IPod Failed connection status and constanly tells me to restore over.

I just got an iPod and i put my songs and everything on it. I listened to it for about 2 days connecting it to my computer a couple of times and then it told me that i had to restore my ipod and update. I updated and then i restored it only to finish the second step and skipping the process where i name my iPod. It just goes back to saying my iPod is in recovery mode and i need to restore it. Finnaly i put a new usb device in my computer and it worked. A day after it did it again!! does anyone know what to do. I have already looked at the five R's and Restoring doesnt work cause it just cycles over and over. I have put a new usb port in and i have restarted my computer. I have failed my connection status for my iPod but i dont know how to fix that. PLEASE HELP ME I JUST WANT TO USE MY IPOD.
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You may not really be connected to your WiFi network.
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Unfortunately 10.6.3 did not fix the problem.
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Windows Backup fails to complete and System shows 29 Restore Points all titled "System Image restore point" but none will work.

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Voice over Wireless with Cisco phones 7921 and 7925

Hello experts,
I made an wireless audit for a company.
They have 2 WLCs 5508 in HA mode, with APs 2602 for indoor and 1552. Version of the WLC : 7.6.120.0
At the end of the day we noticed that the roaming between indoor and outdoor access points is sometimes failing and results to a complete disconnection of the wireless phone (7921 or 7925) from the network. When people go from the indoor to the outdoor area, there is no problem. The problem comes when people are coming from the outdoor to the indoor.
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Normally yes.
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*Dot1x_NW_MsgTask_1: Apr 09 12:26:53.964: #DOT1X-3-INVALID_REPLAY_CTR: 1x_eapkey.c:445 Invalid replay counter from client 74:26:ac:63:8c:a9 - got 00 00 00 00 00 00 00 03, expected 00 00 00 00 00 00 00 04
*Dot1x_NW_MsgTask_1: Apr 09 12:26:53.929: #DOT1X-3-INVALID_REPLAY_CTR: 1x_eapkey.c:445 Invalid replay counter from client 74:26:ac:63:8c:a9 - got 00 00 00 00 00 00 00 02, expected 00 00 00 00 00 00 00 04
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How can I retrieve photos when it says my cloud and iTunes backups are empty or not backed up?
When I tried to update my iPhone 5s to iOS 8.1, I was forced to choose to restore or back up. Back up wasn't working so I had no choice but to restore. I lost pictures over the last two years. When I tried my cloud, there was nothing. I would get notifications that my cloud was full, but I thought there would at least be some photos in there. When I tried to restore a back up, it said the last time was two years ago. I thought when you're on wifi, it automatically backs up. I've charged my iPhone into my Macbook a bunch of times, so something should have backed up. Is there any hope for my photos?

Sorry no backup - no pictures.
Yes phone will automatically backup to icloud when on wifi and phone is charge, but your phone storage was full so it stop backing up.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
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I put my ipod on voicecontrol by accident so i typed in my password it said it was wrong i typed it in over and over and it said connect to itunes so I did then i updated it and it told me to restore it still says to connect to itunes please help.

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If recovery mode does not work try DFU mode.
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My IPOD Touch initially had a white screen. I tried correcting this by restoring default settings via ITunes. The Restore Failed with error 1602 and now the IPOD touch is completely dead. It will not power on or respond when I plug it into my PC via USB

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Error 1602: Try the following steps to resolve this error:
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Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Above from:
http://support.apple.com/kb/TS3694

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It sounds like the battery could be going bad as well as the iPod's Hard drive. You'll want to have the iPod serviced either by Apple or a third party repair company. Here is Apple's pricing:
http://www.apple.com/support/ipod/service/prices/
Google for "iPod repair" and you should get a ton of results to work with.
B-rock

Netgear WNDR3700, Tp-Link WPS510U, Epson Photo 1400 and PowerRIPX: wireless connection

Hi All
I need some advice regarding a wireless connection to my inkjet printer.
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Netgear’s Genie application shows the printer to be available under AirPrint.
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Everytime i link my iphone up to my laptop the message 'welcome to your new iphone' with the option restore from back up or new iphone. i once did restore from back up and it deleted all my recent pictures, music etc. how can i get pass this stage?

everytime i link my iphone up to my laptop the message 'welcome to your new iphone' with the option restore from back up or new iphone. i once did restore from back up and it deleted all my recent pictures, music etc. how can i get pass this stage?

Hi Khuram1981 - thank you thank you thank you! All sorted! dont suppose you know how to fix another problem I have??? for weeks now, since updating to ios5 I think, for some reason every time I have tried to log onto app store it says CANNOT CONNECT TO ITUNES STORE. It's nothing to do with my computer, and I've been to the Geniius bar but they couldnt help and nothing I seem to do lets me update my Apps and even worse, I cant even buy any more. Any suggestions?
Again thank you SO much for helping with other problem = a real relief.
Chatterwind xx

OS restore fails in Link and over Wireless

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