OS Update Problem in Blackberry 8520 Curve

Hi All,
I have restarted my Blackberry by getting out battery and from then it is giving an "Uncaught Exception: Index 13 <= 13" on startup menu screen and giving a White Screen with an Error "App Error 523 Reset"
After that I tried it to get the OS Update from Blackberry Desktop Software. it took me to Get Update Corner and whenever it is ready to download the OS Update, it gives me an error that either you are not connected to Internet or Try again later however I am connected to Internet.
if anyone has a solution pls let me know, I am in deep trouble.
Raheel
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Here is a KB that discusses that error:
KB16471 BlackBerry Desktop Software prompts that an Internet connection is required to configure synchronization
Hopefully it contains something useful!
As an alternate method, from a PC, you can install any OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problems with Blackberry 8520 Curve Camera / Videocamera

Hello everybody, please help... I've only had my BB for 2 months & already I"m having problems with my Camera on my BB 8520 curve.
I've taken a video and then moved the scroller (mine is a ball) to save and then it got stuck on send and it doesn't want to move. If I scroll from left to right it zooms in or out instead of giving me the options to save the file. That means I cannot use my Videocamera at the moment, because I haven't saved the video I've taken more than a week ago. I've tried switching off the phone but it doesn't work
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I've had the same model as you for 2 months as well. My camera mostly takes out of focus pics. Frustrating!

Opening pdf file in Blackberry 8520 curve

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PDF files can be easily viewed as an attachment to an email.
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Application error with blackberry 8520 curve

hello,
i own a blackberry 8520 curve and i keep having the same problem with logging in into yahoo messenger.
while i can log in from a PC or another phone, logging in from this phone seems impossible, regardless the account i try logging in with. after it displays the ''connecting to" message it pops this: "'internal error. please try again''.
i tried reintroducing the internet connection settings; i reinstalled the application, i've put another SIM card into this phone and i've removed all the entries from my yahoo account's apps and website connections list - and it keeps popping the error message
i hope receiving an answer, 'cause it's been 4 days without getting to use the app.
Madalina Negrescu

Hello mady_rx8
Welcome to the Community
You may try this and hope it resolves the issue.
Login to Yahoo! mail via a computer browser.
Navigate to Account Information.
Select the Manage Apps and Website Connections.
Remove any access for BlackBerry® or RIM® related connections.
Launch Yahoo! Messenger for BlackBerry smartphones.
Sign in with valid Yahoo! credentials.
Goodluck
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Blackberry 8520 curve hangs, suddenly white screen comes and the only solution is to re-insert battery with power source on?

My Blackberry 8520 curve suddenly hangs giving a white screen and when i restart it - the screen remains white. After i put it into charge - then only a successful start is done. So the only solution as of now i have - is whenever my blackberry hangs - i need to remove the battery - insert it again - and immediately put it into charging via USB/Electric-Power. Even if i re-insert the battery - the white screen comes - unless and until i put it into charging Earlier i was guessing - my battery was weak - but no such problem. pls advise.

Hello subodh_jai,
Welcome to the forums.
Try following the steps in this article to resolve your issue. http://bbry.lv/cKy9A0
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Hindi Language in Blackberry 8520 Curve

Hi there,
I am unable to see hindi posts/fonts on blackberry 8520 curve.
Please assist me how to get this done.
Regards

Its a mere perception that Blackberry 8520 Version 5.xx doesn't support Hindi or Indic fonts.
Visit the following url from your Blackberry handset having operating system version 5.0 and above, including old Blackberry device 8520
http://dl.dropboxusercontent.com/u/23613317/A_HindiFont/hindifont4bb.jad
dl.dropboxusercontent.com/u/23613317/A_HindiFont/hindifont4bb.jad
Download hindifont4bb.jad file
You can download the Indic font for Blackberry and install it. You will be able read and write Hindi characters on your handset.
Please confirm if it works.
Thanks & Regards,
Shivshankar

Update problems with blackberry curve 9360

I need help, I downloaded the latest software update for my blackberry curve 9360, during installation the freezes at 9%, I've looked everywhere for the answer to fix... I've tried safe mode but it doesn't let me select the 'OK' option, I downloaded the bb desktop software where it can find my phone but down the bottom right corner it just says connecting, would really appreciate the help

Hi and Welcome to the Community!
(Credit JSanders)
There are two methods of recovery for you to try:
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi from belgium a problem with blackberry 8520

help please blackberry 8520
hi
i have ablckberry 8520.
Version: 4.6.1.296 .
i use it to navigate in internet every thing is ok.
but i have a problem with a site of advertising that i always use it ;
http://www.vivastreet.be/
I CANT LOGIN IN THIS SITE.
CAN YOU HELP ME.
i creat a new account for you if you want to test it your self .
so you can try log in your self.
log in :
[email protected]
pass word :
1111111111
thanks.
[removed personal information]
Salut
J'ai recu le ablckberry 8520 avec l abonnement.
Version: 4.6.1.296.
Je l'utilise pour naviguer sur Internet tout est ok.
mais j'ai un problème avec un site que j'ai utilise depuis toujours;
http://www.vivastreet.be/
Je arrive pas a connecte sur ce site.
Pouvez-vous m'aider.
jai cree un nouveau compte pour vous si vous voulez le tester vous-même.
login :
[email protected]
un mot de passe:
1111111111
Merci.
[removed personal information]

Hiya!
Personally, I havent seen this so it may be isolated to your device.
Your best bet for warranty is to call your carrier.
It very well could be classified as physical damage and void your warranty. Or they may classify it as "manufacturer defect" and replace it.
Its hard to say as carrier's policys are different
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I lost my blackberry 8520 curve

My BB 8520 had gotten pcked at a public place a month back. I went through the porcess of police complaint / service provider complaint - but couldnt do anything to trace my phone.
Today i discovered that someone is using the BB as a friends BBMsg got delivered to that handset.
Does anybody know anyway i can trace the handset?
can u help me out how to get my mbile back

Hi and Welcome to the Community!
As with things like insurance, the time to prepare for this problem is before you need it. Refer to this helpful thread for all information concerning your unfortunate situation:
http://supportforums.blackberry.com/t5/BlackBerry-Device-software/Lost-or-Stolen-BlackBerry-What-to-...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
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My blackberry 8520 curve not booting

hi
my blackberry not booting, it show red led indicatior and no life.
trying udpating os but it come to the stage reconnecting jvm and message appears "application loader could not connect to your device. Please reconnect your device, enter password if required, and click retry"
what to do now..
regards
Ranganath

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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New BBM version 6.1.0.49 Icon had disappeared on my blackberry 8520 curve smart phone

I'm so annoyed, angry and very disappointed one's again by the Reserch In Motion.
My BBM Icon disappeared since I've upgraded to bbm.6.1.0.49 version, my current OS version is 5.0.0.592, I've rebooted my blackberry phone but I can't seem to find my bbm, its no longer exist on my blackberry smart phone, I even done the pulling a battery out trick and I've try to Re-install it, checked the unhidden
files, then I deleted the new 6.1.0.49 version and install old
version, but nothing changed, I still can't find my bbm icon.
Does this means I'm no longer a bbm user or is the any solution to this anniying problem? Rim is failing its customers one's again. I'm totaly not happy, its like a have gone back into using a nokia phone though I have a blackberry but without a bbm it's so useless.

does that include with the new os update as well? but on a blackberry bold 9780 as thats the one i have and have the same problem

Blackberry 8520 Curve freezing on boot up

Hi,
My boyfriend recently got a BB from a friend to replace his broken one. when replacing the simcard the phone wouldn't turn on, not even when connected to a computer. So i tried to update the software however this failed and now the phone will boot to 2/3rds and then freezes. I have tried to wipe the phone and reinstall the OS however this doesnt work either. The program used to wipe does not connect to the phone and it appears I cannot overwrite the OS without wiping it first. Any suggestions would be great!
Whilst I'm at it... I have my own old curve which I then gave to my brother when I upgraded. He failed to tell me that he'd dropped it in water and just said the keys were broken so I was unable to dry it out at the time. The phone works but none of the keys or tracking pad do. I have upgraded the OS and even wiped the software and done a total reinstall and still no luck.
Any help would be great! Thanks xxx

Your boyfriend BB can be Fixed !
First try this:
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18998
Not working then:
visit www.bbsak.org and download the software and your good to go
if your BB was not detected by the software, your BB driver on your PC is corrupted. The only solution is reinstalling the BB Desktop Software and try resetting your device to factory resetting, or Simple User account switch would work.
Your Brothers BB had met its demise:

Blackberry 8520 curve

Can't seem to find the radio on my phone but in my ussers guide it sayd it does any ideas?

Radio as in AM or FM broadcast radio? Nope.
The 'radio' to which it refers is the mobile network signal, your wireless connection to your carrier... that radio.
Now, if you want radio as in music, try some third party applications like Pandora radio, iHeartRadio, flycast.fm, and many many others, check out AppWorld and install.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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My 8520 Curve wont connect with Blackberry desktop

Hello
when i connect my blackberry 8520 curve with my pc, then it does not connect with blackberry desktop
it just opens like a external hard drive and i can browse the folders and such but it wont sync with
blackberry desktop.
When i connect it it gives a usb error that the drivers are not installed succesfully
are there usb drivers for the blackberry 8520 curve ?
kind regards G.

Have you done a battery pull yet? If not, give that a shot.
Open desktop manager first, then try to connect the phone when it says "connect your device"
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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OS Update Problem in Blackberry 8520 Curve

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