OS update removed most languages and replaced them with east asian ones!

Hi!
I just got a Blackberry Curve 9360.  When I downloaded the Blackberry software app, it asked me if I wanted to update the OS to 7.1 Bundle 1311, which I did.  However, all the languages I had with the previous version were removed and replaced by east asian languages (except for English).  I use French a lot and would like to get that language back!  When I looked at support forums on the matter, they suggested I download the software again from RIM.  I tried, but it won't execute because it is a Windows version and my computer is a Mac. I also tried checking for updates through the Blackberry computer software but it tells me the program is up to date, and when I go through their 'applications' options, all I find there are the east asian languages also.
How can I get my original language options back??
Thank you for your help!!! 

    @chipset35,
A new phone should be fun and not cause you so many headaches! I apologize for the bad experience at the VZW store you visited. Verizon Wireless has a strong customer commitment to delivering the best from our service and staff. I am disappointed to hear the service you received did not reflect this commitment. This is definitely not how we do business. You should have the world class customer service experience with every interaction you have with VZW.
I'm glad that we were able to assistance you over the phone with customer service. Were they able to submit feedback for the store? If not, I can definitely do so. I just need you to provide the name of the representative at the store so I can submit the feedback to the appropriate person.
I'm here if you need further assistance.
JohnB_VZW
Follow us on Twitter @VZWSupport

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