OS X 10.6.8 and AnyConnect 2.5.3051

We recently upgraded the OS X AnyConnect image on our ASA to 2.5.3051. For most people, including many others using OS X 10.6.8, this is working fine.
However, we have one OS X 10.6.8 client who consistantly sees this error:
     Network Access: Unavailable - No Networks Detected
I've only seen that error when I truly did not have network connectivity;  but this individual does actually have Internet connectivity, can browse the web, get email etc. The only thing he cannot do is connect to our ASA using the AnyConnect client.
I suspect downgrading the client image to the older version will fix his issue but we truly don't want to do that.
Anybody else seen this?  Any suggestions?
thanks,
Lynne

I ran into the same issue.  Disabling the "Back to my Mac" feature of MobileMe resolved the issue.
See bug details below.
Fabien
CSCtr43275 Bug Details
AnyConnect VPN fails on Mac with MobileMe Back to my Mac enabled
Symptom:
VPN connectivity failure on Mac when MobileMe "Back to my Mac" is enabled.
Conditions:
Problem  occurs for MobileMe users with "Back to my Mac" enabled. Both MobileMe  "Back to my Mac" and Cisco AnyConnect insist on using a virtual adapter  with the same name "utun0". Neither application is capable of creating a  secondary interface for example "utun1". Since MobileMe initiates when  the computer boots, it always grabs the utun0 interface first, causing  Cisco AnyConnect to fail.
Workaround:
In  order to use AnyConnect for the purposes of the pilot, you must turn  off Back to my Mac before you connect to the VPN. Once VPN is  disconnected, you may re-enable Back to my Mac.

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    Perhaps you have changed the host-/domainname after the certificate was created?
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     fax rate disable
     port 0/3/0
    gatekeeper
     shutdown
    telephony-service
     protocol mode ipv4
     sdspfarm units 5
     sdspfarm tag 1 CME-CONF
     conference hardware
     moh-file-buffer 90
     no auto-reg-ephone
     authentication credential cmeadmin tshbavsp$$4
     max-ephones 50
     max-dn 200
     ip source-address 192.168.8.1 port 2000
     service dnis dir-lookup
     timeouts transfer-recall 30
     system message Oregon's Wild Harvest
     url services http://192.168.17.2/voiceview/common/login.do 
     url authentication http://192.168.8.1/CCMCIP/authenticate.asp  
     cnf-file location flash:
     cnf-file perphone
     load 7931 SCCP31.9-3-1SR4-1S.loads
     load 7936 cmterm_7936.3-3-21-0.bin
     load 7942 SCCP42.9-3-1SR4-1S.loads
     load 7962 SCCP42.9-4-2-1S.loads
     time-zone 5
     time-format 24
     voicemail 500
     max-conferences 8 gain -6
     call-park system application
     call-forward pattern .T
     moh moh.wav
     web admin system name cmeadmin secret 5 $1$60ro$u.0r/cno/OD2JmtvPq4w9.
     dn-webedit 
     transfer-digit-collect orig-call
     transfer-system full-consult
     transfer-pattern .T
     fac standard
     create cnf-files version-stamp Jan 01 2002 00:00:00
    ephone-template  1
     softkeys connected  Hold Park Confrn Trnsfer Endcall ConfList TrnsfVM
     button-layout 7931 2
    ephone-template  2
     softkeys idle  Dnd Gpickup Pickup Mobility
     softkeys connected  Hold Park Confrn Mobility Trnsfer TrnsfVM
     button-layout 7931 2
    ephone-dn  1  dual-line
     number 200
     label Lisa
     name Lisa Ziomkowsky
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  2  dual-line
     number 201
     label Dylan
     name Dylan Elmer
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  3  dual-line
     number 202
     label Kimberly
     name Kimberly Krueger
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  4  dual-line
     number 203
     label Randy
     name Randy Buresh
     mobility
     snr calling-number local
     snr 915035042317 delay 5 timeout 15 cfwd-noan 500
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  5  dual-line
     number 204
     label Mark
     name Mark McBride
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  6  dual-line
     number 205
     label Susan
     name Susan Sundin
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  7  dual-line
     number 206
     label Rebecca
     name Rebecca Vaught
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  8  dual-line
     number 207
     label Ronnda
     name Ronnda Daniels
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  9  dual-line
     number 208
     label Matthew
     name Matthew Creswell
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  10  dual-line
     number 209
     label Nate
     name Nate Couture
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  11  dual-line
     number 210
     label Sarah
     name Sarah Smith
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  12  dual-line
     number 211
     label Janis
     name Janis McFerren
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  13  dual-line
     number 212
     label Val
     name Val McBride
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  14  dual-line
     number 213
     label Shorty
     name Arlene Haugen
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  15  dual-line
     number 214
     label Ruta
     name Ruta Wells
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  16  dual-line
     number 215
     label 5415489405
     name OWH Sales
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  17  dual-line
     number 216
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  18  dual-line
     number 217
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  19  dual-line
     number 218
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  20  dual-line
     number 219
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  21  dual-line
     number 220
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  22  dual-line
     number 221
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  23  dual-line
     number 222
     label Pam
     name Pam Buresh
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  24  dual-line
     number 223
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  25  dual-line
     number 224
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  26  dual-line
     number 225
     label Elaine
     name Elaine Mahan
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  27  octo-line
     number 250
     label Shipping
     name Shipping
    ephone-dn  28  dual-line
     number 251
     label Eli
     name Eli Nourse
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  29  dual-line
     number 252
    ephone-dn  30  dual-line
     number 253
    ephone-dn  31  octo-line
     number 100
     label Customer Service
     name Customer Service
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  32  octo-line
     number 101
     label Sales
     name Sales
     call-forward busy 214
     call-forward noan 214 timeout 12
    ephone-dn  33  dual-line
     number 260
     label Conference Room
     name Conference Room
     call-forward busy 100
     call-forward noan 100 timeout 12
    ephone-dn  100
     number 300
     park-slot timeout 20 limit 2 recall
     description Park Slot For All Company
    ephone-dn  101
     number 301
     park-slot timeout 20 limit 2 recall
     description Park Slot for All Company
    ephone-dn  102
     number 302
     park-slot timeout 20 limit 2 recall
     description Park Slot for All Company
    ephone-dn  103
     number 700
     name All Company Paging
     paging ip 239.1.1.10 port 2000
    ephone-dn  104
     number 8000...
     mwi on
    ephone-dn  105
     number 8001...
     mwi off
    ephone-dn  106  octo-line
     number A00
     description ad-hoc conferencing
     conference ad-hoc
    ephone-dn  107  octo-line
     number A01
     description ad-hoc conferencing
     conference ad-hoc
    ephone-dn  108  octo-line
     number A02
     description ad-hoc conferencing
     conference ad-hoc
    ephone  1
     device-security-mode none
     mac-address 001F.CA34.88AE
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:2 2:31
    ephone  2
     device-security-mode none
     mac-address 001F.CA34.8A03
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:12
    ephone  3
     device-security-mode none
     mac-address 001F.CA34.898B
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
    ephone  4
     device-security-mode none
     mac-address 001F.CA34.893F
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
    ephone  5
     device-security-mode none
     mac-address 001F.CA34.8A71
     ephone-template 1
     max-calls-per-button 2
     username "susan"
     paging-dn 103
     type 7931
     button  1:6
    ephone  6
     device-security-mode none
     mac-address 001F.CA34.8871
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:7 2:31 3:32
    ephone  7
     device-security-mode none
     mac-address 001F.CA34.8998
     ephone-template 1
     max-calls-per-button 2
     username "matthew"
     paging-dn 103
     type 7931
     button  1:9
    ephone  8
     device-security-mode none
     mac-address 001F.CA36.8787
     ephone-template 1
     max-calls-per-button 2
     username "nate"
     paging-dn 103
     type 7931
     button  1:10
    ephone  9
     device-security-mode none
     mac-address 001F.CA34.8805
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:5
    ephone  10
     device-security-mode none
     mac-address 001F.CA34.880C
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:14
    ephone  11
     device-security-mode none
     mac-address 001F.CA34.8935
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:3
    ephone  12
     device-security-mode none
     mac-address 001F.CA34.8995
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:8 2:31
    ephone  13
     device-security-mode none
     mac-address 0021.5504.1796
     ephone-template 2
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:4
    ephone  14
     device-security-mode none
     mac-address 001F.CA34.88F7
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:23
    ephone  15
     device-security-mode none
     mac-address 001F.CA34.8894
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:26
    ephone  16
     device-security-mode none
     mac-address 001F.CA34.8869
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:28 2:27
    ephone  17
     device-security-mode none
     mac-address 001F.CA34.885F
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:11
    ephone  18
     device-security-mode none
     mac-address 001F.CA34.893C
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:27
    ephone  19
     device-security-mode none
     mac-address 001F.CA34.8873
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:27
    ephone  20
     device-security-mode none
     mac-address A456.3040.B7DD
     paging-dn 103
     type 7942
     vpn-group 1
     vpn-profile 1
     button  1:13
    ephone  21
     device-security-mode none
     mac-address A456.30BA.5474
     paging-dn 103
     type 7942
     vpn-group 1
     vpn-profile 1
     button  1:15 2:16 3:32
    ephone  22
     device-security-mode none
     mac-address A456.3040.B72E
     paging-dn 103
     type 7942
     vpn-group 1
     vpn-profile 1
     button  1:1
    ephone  23
     device-security-mode none
     mac-address 00E0.75F3.D1D9
     paging-dn 103
     type 7936
     button  1:33
    line con 0
    line aux 0
    line 2
     no activation-character
     no exec
     transport preferred none
     transport input all
     transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
     stopbits 1
    line 67
     no activation-character
     no exec
     transport preferred none
     transport input all
     transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
    line vty 0 4
     transport input all
    scheduler allocate 20000 1000
    ntp master
    ntp update-calendar
    ntp server 216.228.192.69
    webvpn gateway sslvpn_gw
     ip address 66.111.111.111 port 443  
     ssl encryption 3des-sha1 aes-sha1
     ssl trustpoint cme_cert
     inservice
    webvpn context sslvpn_context
     ssl encryption 3des-sha1 aes-sha1
     ssl authenticate verify all
     policy group SSLVPNphone
       functions svc-enabled
       hide-url-bar
       svc address-pool "SSLVPNPhone_pool" netmask 255.255.248.0
       svc default-domain "bendbroadband.com"
     virtual-template 1
     default-group-policy SSLVPNphone
     gateway sslvpn_gw domain SSLVPNphone
     authentication certificate
     ca trustpoint cme_root
     inservice
    end

    I think your ACL could be the culprit.
    ip access-list extended router-access
     permit tcp any host 66.111.111.111 eq 443
    Would you be able to change the entry to permit ip any any (just for testing purpose) and then test to see if the calls function properly.  If they work fine then we know that we need to open som ports there.
    Please remember to select a correct answer and rate helpful posts

  • Issue with Mac OS 10.8.3 and Anyconnect VPN Client 3.1.02026

    Hi all,
      I am running Anyconnect VPN Client 3.1.02026 on Mac OS X 10.8.3.  I am unable to connect to my corporate network as the connection fails with following error :
    The VPN client was unable to successfully verify the IP forwarding table modifications.  A VPN connection will not be established.
    Can anyone suggest remedies. I am completely stuck. I had an older AnyConnect client and it was working until  a few days back when it stopped working. I then upgraded to 3.1.02026.
    As suggested in some of the pots on the web, i  have disabled the following  AirPort, Bonjour, Bluetooth, Adium, restarted after these changes and yet i am seeing this.
    My company has corporate license for Cisco AnyConnect VPN.
    TIA
    kumar

    MartyP wrote:
    Or is there a problem with both OS's writing stuff to the
    ~/Home/Library folder that may be incompatible?
    Yes, big time.  Mail, for sure, has a different file/folder structure, and would not be happy.
    Plus, a number of apps (Apple and 3rd-party) are "Sandboxed."  That's a security feature, to prevent malware or bad coding from affecting things it shouldn't.  Some of their files, including the preferences files, aren't even stored in the same places!
    Or to other places I'm not aware of?
    Probably.  If you have two versions of the same app, they may or may not expect the same data setup.
    To have one User folder for both OS's would save a lot of drive space
    Not if you use some or all of woodmeister50's suggestions. 
    But I'm also not sure how I'd use Time machine with such a set up.
    Just as you do now.  By default, Time Machine backs-up everything (except things like system work files, most caches and logs, trash) for all users and all internal drives & partitions.  By default, it excludes external drives.
    You can change those defaults, of course, via TM Preferences > Options.
    See Time Machine - Frequently Asked Question #32 for details and considerations of multiple drives.
    Presently I backup with . . . clones to other HD's
    Good.   Yes, clones are different.  You need multiple "tasks" to back up multiple drives/partitions.  But once set up, that shouldn't be a big deal.

  • ISE 1.3 -- ASA ssh and anyconnect attribute

    Hi,
    I've created a compound condition to match the anyconnect client and authorize them as required but the problem is , if the user does not match the anyconnect group and match the ssh group (user group only to ssh the ASA)  he get authenticated to anyconnect and get access to the default tunnel group.
    anyconnect condition :  device type , NAS-PORT-Type=Virtual and Cisco-VPN3000:CVPN3000/ASA/PIX7x-Client-Type=Anyconnect-client
    SSH condition  : Device type, NAS-PORT-Type=Virtual
    basically , if user does not match the anyconnect condition he still can vpn through the SSH condition .
    Thanks,
    Khaled

    Hi Neno,
    I  will try to break the problem down. I use AND all the time .
    User, NOT part of the VPN  group BUT part of the SSH group , if he try to vpn he will be authenticated (default authentication rule, which is not a problem) and will be authorized, but because the VPN authorization does NOT found it will not give access (normal), but as you now the request jump to the next rule to find a match, in this case the next rule is the SSH.
    In the SSH rule, the user is configured but not for VPN only for SSH ,he will be granted access to the VPN, he will hit the DEFAULT Tunnel group and by default the DefaultGrupPolicy.
    Is there any Unique attribute to lock down the SSH rule to only ssh?
    Thanks for your help

  • SEP and AnyConnect ... problems

    Hi!
    Well, seems to Symantec Endpoint Protection soft has some problems with AnyConnect or vice versa. When on machine (Windows XP SP2 in my case) is AnyConnect and SEP version 11.0.4014.26 or (latest) 11.0.4202.75 then when AnyConnect is connected smc.exe takes high CPU and working is almost impossible. Interesting that with SEP version 11.0.4000.2295 is ... seems to ... everything OK. SEP can connect with SEPM and other services seems to work also OK and machine is responding well in general. Any ideas? More thanks, Alar.

    Hi again! Nope, my mistake. Bad network conf for VPN connection. After fixing this ... latest SEP clients work also OK. Sorry for bother. More thanks, Alar.

  • Blue Screen and AnyConnect 2.4.1012?

    This is my first post, and I hope I am placing this in the correct group.
    I have several associates that I am supporting who are working at a customer site. Two of those associates have recently started experiencing BSoD shortly after connecting to the customers network using the AnyConnect client v2.4.1012. I do not know for sure that AnyConnect is causing the problem, or is conflicting with something resulting in the blue screen, but in searching it appears it may be. The two associates having the problem also have the AT&T Global Dialer client installed on their assigned computer, and I have seen this has been a problem in the past with v2.2, though this was supposedly resolved. The other curious thing is that this just started happening, though they have been using the client for several months now, and the AT&T client has been installed the entire time.
    So, all of that said, has anybody else been experiencing issues with the dreaded BSoD with v2.4.x?
    All computers are XP SP3, Windows firewall disabled, McAfee 8.7.0i, and Verizon VZ Connect. The only computers with this problem are the ones with the AT&T dialer, and like I said, this just started to happen after several months without an issue.
    I would really like to avoid removing the AT&T client as they need that to connect to a different customer's network. Worse comes to worse I will unistall it as the customer using the Cisco client is a bit higher priority right now.
    Thank you in advance
    Michael Manning

    I'll have to verify, but I do not believe CSD is used. Not sure about compression either.
    We don't currently use the client in our office, this is something our customer uses, so I am not intimately familiar with the product. The client software is pushed to the users computer when they connect for the first time to the clients site, which I assume is typical. So they get certificate and then client and then they are off and running. I do know they have mentioned that they once in a while will see an update pushed to their computer when they connect to the customers network over the VPN, and it looks like an update for the Cisco client. They do not have administrator rights, so I don't know whether the update succeeds or not, though I don't see any failures in the event log.
    You ask if they have tried reinstalling, oddly enough on one of the computers that most recently experienced the BSoD I just reinstalled the client. And I had to do this because all of the sudden out of the blue the client vanished from his computer. Gone, nothing there except shortcuts to noexistant software. And again the user does not have rights to add/remove, I have to log in to install the software. Only thing I can figure is an update ran and terminated, though I saw no error, and wiped out the folder.
    Also, MS pushed some update last night, which were installed. However, the BSoD issue only cropped up for one additional user out of 4, so I can't just assume it was Windows updates that caused it. All the computers are same make and model at same patch level.
    I do also know the customer tries to push group policies to my users computers from their Windows AD network.
    Can printer drivers cause issues?
    One of the users will be in the office Friday and I will unistall the AT&T dialer and unistall and reinstall the AnyConnect client.

  • SCEP Proxy vs. Legacy SCEP (ASA and AnyConnect)

    Hello,
    We currently have a Legacy SCEP deployment using ASAs and Windows Server 2008 R2 PKI environment for AnyConnect client certificate enrollment.  I'd like to switch from Legacy SCEP to SCEP Proxy, but it isn't clear that SCEP Proxy supports the "Prompt for Challenge Password" feature we use in Legacy SCEP.  The "Prompt for Challenge Password" variable seems to be part of the XML tag used for the "CA URL" which is only used in Legacy SCEP.
    If "Prompt For Challenge Password" isn't supported with SCEP Proxy, it seems like Cisco took one step forward and one step backward with the newer feature.  Sure, you don't expose your PKI RA to remote users, but you eliminate the only element of user authorization for new certificates if you allow remote users to generate a VPN certificate with nothing more than their username and password.
    Thanks,
    Jim

    Hello Doug,
    Did you get this to work eventionally? not to many replies unfortunately to your question...
    Cheers

  • Anyconnect 2.5.3051 Mac OS X 10.6.8 issue

    Hello Everyone,
    I have a problem with connection to ASA via anyconnect after upgrade (annyconnect).
    When I trying to connect to ASA see as below:
    [08/05/11 12:37] Checking for customization updates...
    [08/05/11 12:37] State:: Connecting
    [08/05/11 12:37] Checking for localization updates...
    [08/05/11 12:37] Establishing VPN session...
    [08/05/11 12:37] Establishing VPN - Initiating connection...
    [08/05/11 12:37] State:: Connected
    [08/05/11 12:37] Establishing VPN - Examining system...
    [08/05/11 12:37] Establishing VPN - Activating VPN adapter...
    [08/05/11 12:37] Establishing VPN - Configuring system...
    [08/05/11 12:37] Establishing VPN...
    [08/05/11 12:37] VPN session established to xxx.xxxxnet.pl.
    [08/05/11 12:38] State:: Reconnecting
    [08/05/11 12:38] Reestablishing VPN session to xxx.xxxnet.pl...
    Do You have some troubles with thees software version as above?
    Regards.
    Karol

    I found in my logs such entries..
    Code: -31522780 (0xFE1F0024) Description: SOCKETTRANSPORT_ERROR_CONNECT_TIMEOUT
    Aug  5 16:06:46 gooroos vpnagent[19904]: Function: OnTransportInitiateComplete File: TlsProtocol.cpp Line: 481 Invoked Function: CSocketTransport::initiateTransport Return Code: -31522780 (0xFE1F0024) Description: SOCKETTRANSPORT_ERROR_CONNECT_TIMEOUT
    Aug  5 16:06:46 gooroos vpnagent[19904]: Function: OnTunnelInitiateComplete File: CstpProtocol.cpp Line: 1007 Invoked Function: initiateTunnel Return Code: -31522780 (0xFE1F0024) Description: SOCKETTRANSPORT_ERROR_CONNECT_TIMEOUT
    Somebody know what this "Code: -31522780" mean?
    Thanks for Your help
    Regards,

  • Samsung Tab 10.1 WiFi Balck 2014 Edition - Anyconnect and IPSec don't work

    I have an employee with a Samsung Tab 10.1 2014  black wifi only edition tablet. She has tried to use both an IPsec connection and the Anyconnect for ICS+ (and the Anyconnect normal Android client and also the OpenConnect open source alternative to Anyconnect).
    The problematic behavior is the same on any VPN connection. The vpn client connects and then no traffic makes use of it. I can see the VPN session on the firewall and it shows no decrypted/decapsulated packets. Additionally, the tablet loses all internet access once the VPN connects (whether it is IPsec or Anyconnect) even though the VPN is set to use split tunneling (and I can see in the connection details that it is only set to tunnel a couple of /24 networks in the 10.x.x.x range).
    I have at least 20 other users that use the same VPN session groups with a variety of Windows, iOS and Android devices and so far, this Samsung tablet is the only problem.
    I have tried different accounts on this tablet and I have tried this employee's account on other devices and the problem remains only on the tablet. Her account works great logging in on my Samsung Galaxy S4 using both IPsec and Anyconnect client software. My account shows the same problem as her account when used on her tablet.
    I have applied all available updates on her tablet, it is currently running Android 4.4.2 and there are no updates available from Samsung for it.
    My phone is running 4.4.4 but the client app versions are the same on both devices.
    She has even exchanged the tablet for a replacement of the same model.
    Can anyone suggest any additional troubleshooting or cause for this problem?
    Basically it is as if the vpn client software works fine but the Android operating system simply ignores it except to stop all internet access.

    The warranty entitles you to complimentary phone support.
    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

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