OS X 10.8.2 Software update issue

I’m having the following problem with my mid-2011 MacBook Air. I believe it started subsequent to upgrading to iTunes 11.0. Here’s what happens when selecting “Software Update” from the Apple Menu.
Software “Updates” tab: “We could not complete your App Store request. The App Store is temporarily unavailable. Please try again later.”
“Purchases" tab: A black screen with the wording “One moment please. Connecting to the iTunes Store. Loading… If iTunes doesn’t open, click the iTunes application icon in your dock or Windows Task Bar, to download iTunes please click here.”
The net effect is I am a) unable to check for software updates and b) view software purchases.
Any help on resolving this issue would be most appreciated.

For the App Store: http://www.apple.com/support/mac/app-store/contact.html?form=account
I don't use any iTunes Store stuff, so you'll have to check that out.

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Software Update Issue - In dire need of NERD power...

Attempted to download Mavericks on my 2011 iMac (currently running on OS X 10.6.6)
App Store returned the following error:
We could not complete your purchase.
OS X can't be installed on Macintosh HD because Mac OS X version 10.6.8 or later is required.
Choose Software Update from the Apple menu to update Mac OS X.
Not a problem, I thought. I chose Software Update from my Apple menu to update Mac OS X and began downloading Mac OS X Update Combined (10.6.8 v1.1) which maintained a good and consistent rate of 10 MB/sec download speed...
...only to hang abruptly at 655 MB of 1.09 GB
Roughly 30 seconds later I receive the following error:
The update "Mac OS X Update Combined" can't be saved.
Software Update can't connect to the update server.
Make sure you're connected to the Internet, and then try again.
To be clear, I'm familiar with issues regarding and related to TCP/IP protocols, firewalls, open/blocked ports, etc.
I made sure that I was connected to the Internet, and then tried again.
The download progress stays put at 655 MB of 1.09 GB, then returns same error.
At which point I decided it might be a good idea to delete the partially complete download and start over. An Apple Support article directs me to /Library/Updates where the partially complete package parts are temporarily stored and I move them to the Trash.
Every single time I try starting the download over (due to what I suspected might be an connectivity issue that I somehow missed) it always went the same:
Download starts, coasts as 10 MB/sec, hangs at 655 MB of 1.09 GB, and returns the same error.
I thought it was odd that it would always hang at the exact same spot so I checked the /Library/Updates folder while the download was active. The package is downloaded in parts and it would always freeze after completing part10. For testing purposes, I duplicated the part10 file and renamed it as "part11" to see if the installer would recognize the dummy part--AND IT DOES! The download happily chugs past 655 MB and continues to write part12. Obviously, this did not solve my problem because once the download finished it could not compile the parts due to the real part11 being missing. It did, however, at least reveal what the problem was: the server could not retrieve that one specific file, part11.
Sadly, I'm at a loss as to where to go from here. As far as I can tell, it doesn't seem to be a connectivity issue on my end--if anything, Apple servers are the one with the issue--maybe a corrupted file? All I know is that I've pretty much exhausted all the options in my head and this is my last resort: posting on the Apple Support Communities (not that there's anything wrong with posting here, I just don't expect a genius to pop out of nowhere with a solution in hand).
p.s. my apologies for the lengthy post, I was trying to be as thorough as I could in order to alleviate as much back and forth one-line question and answer posts to save everyone some time :b

Yeah, I actually tried going the manual way not too long after my original post and unsurprisingly, the download would go smoothly only to halt at a certain point again. In fact, I tried downloading not only the MacOSXUpdCombo10.6.8 but also MacOSXUpd10.6.8 just to give it a try and that too halted during download.
The most perplexing part is that these download errors exhibited the EXACT same issue of halting at a very specific point. To be doubly sure, I tried downloading multiple copies of the same file at different times with some overlap during the download times (basically started two downloads of the same copy a few mins apart and I got these results.
try#3 - MacOSXUpdCombo10.6.8 - stuck at 232 MB of 1.01 GB (kept open in Download window for reference)
try#3 - MacOSXUpd10.6.8 - stuck at 430 of 454 MB (kept open in Downloads window for reference)
try#4 - MacOSXUpdCombo10.6.8 - stuck at 232 MB of 1.01 GB
try#4 - MacOSXUpd10.6.8 - stuck at 430 of 454 MB
try#5 - MacOSXUpdCombo10.6.8 - currently chugging at 61.9 of 1.10 GB, but i'm pretty sure when it's going to stop...
Come to think of it, whenever I tried to update games like "League of Legends", or download/update a Steam game I always get stuck at 33% or 99% respectively. Most recently, I bought "FFXIV:ARR" as a digital download and I haven't been able to get past a very specific point in progression for the game client download as well. So in contrary to my first assessment, it most likely IS a problem on my own end but these "symptoms" seem very clear and specific, I just can't pinpoint the problem. I don't have "connection time-out" problems when doing downloads on my work network, only at the guest house where they assign me a TCP/IP configuration for internet connectivity (which also severely hampers my ability to troubleshoot). On the other hand, P2P is just fine but I suspect that's because it doesn't require a contiguous download.
TL;DR
Large downloads/updates over one specific network (assigned TCP/IP) always hang at specific point in download completion. Internet connectivity for browsing is fine, P2P downloads are fine.

Software update issues - made more problems for me

My Q10 just downloaded a new Software release 10.1.0.4189
I was excited because I had hoped it would solve the issue of the ring tones NOT working for TEXT messages.
NOT ONLY did it not correct that...
1. BUT I lost all of my videos and pictures in the Media Hide APP...
2. It duplicated several contacts... not all but some... so that is weird... and honestly it seems to duplicate contacts that are listed by a Business Name.... those were the majority of duplicates.
3. The little pictures I assign to contacts and the logos for businesses... are messed up... at least the LOGOS for businesses are not self sizing so you can not tell what it is in the contact screen (none of these were issues yesterday)
4. When I try to delete the duplicates from the contacts... the trash icon jumps to the left when I touch it... and it will NOT let me delete the duplicates... so I am forced to do it thru my OUTLOOK on the computer
I just downloaded the software update 2 hours ago... so I have no idea what else may have gone WRONG with it...
I do not even know what this update was supposed to be fixing... because the text ring tones are all I am MOST upset about loosing and it looks like the wording on the contacts changed to say EMAIL ring tones... instead of text... and I do NOT have one single BBM contact.... so TEXT and BBM should share that feature... since EMAIL is now a stand alone contact ringtone... so many features center around BBM and I have no blackberry friends...

It just seems bizarre that the text/ringtone issue would not immediately be resolved. Text is the way more people communicate today over vocal calls...and..the feature existed in previous systems. How could it not exist in their newest product??
You had mentioned u downloaded the newest update with the hope the text issue was resolved. Why did you think it would be? Did they ..BB..say they had a fix?
Another issue..that perhaps someone could help me with on same issue is that when I text using the q10...the text space is two lines....and if that a text happens to run three lines ...i can no longer see what I am texting...until..it is sent. Thus makes no sense..as this too was not part of the previous sysems where you were ALWAYS on last letter typed. Anyone else that that issue and perhaps know the fix?

Major Sync and software update issue with windows 7 and iphone

Loved my iPhone 3g and love my 4.0! My only concern is syncing and software updates are sporadic.
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Both pc's are authorized and contain the same apps and software. I went through all trouble shooting steps (authorize/deauthorize, phone hard boot, sync w/airplane mode on and/or off, uninstall and or reinstall iTunes, etc...) when both phones would brick after software updates on both pc's.
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* I was able to apply 4.2.1 software update on XP and then connect to windows 7 to sync and backup successfully. I then disconnected/reconnected iphone to windows 7 and problem happened again, unable to sync phone was disconnected error message.

I've had my new pc for over a year, never had any probs syncing my iphone (then a 3G but now the big 4!)
I went to sync updates to Apps and a couple of tunes I had downloaded straight to my phone only to get an error message 'iTunes has stopped working - windows is checking the problem' followed by another messaged telling me there was a problem causing the program not to work correctly. Windows will close the program and notify me if a solution is found'
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Software Update issues on 2012 MacBook Pro 15"

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It's currently running 10.7.4.
The software updates were glacially slow, but I waited, did other work on my iMac and eventually, they completed.
Then installed iWork '09, and run software update again.
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I tried downloading the same file on my iMac.
50KB/s.
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634KB/s - ie: normal.
I've since downloaded (on the MBP!) patches for Office, a bunch of different apps, and download speeds were on par with my iMac, and what I expect from my network in general.
Right now it's downloading the Jave JRE from Apple via ethernet and is, once again, glacially slow.
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Hey, thanks for your idea, but it seems to have set me back even further.
Initially, I couldn´t use the disk utilites on the start up disks I have, as the Disk Ultility kept crashing. So, I connected my MBP to another mac (G4) in target disk mode and used the other G4´s disk utility to repartition the disk as GPT, as it was set to Apple partition.
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I then disconnected the two macs and booted the MBP up from the startup disk again to run the installation.
But, now, the installation doesn´t even see the harddrive at all.
So, I double checked the harddrive is fine. By connecting it a second time to the G4, in target disk mode, and ran dick verification and repairs..... the G4 can see the drive and it´s telling me everything is perfect.
I really think this is a software issue, rather than a hard-drive one, as I seem to be going around the houses, repartioning and reformatting the hard-drive which seems to be working perfectly when connected to any other computer.
Any other thoughts?

Software Update issues

I recently did a software update. I am now having issues opening Safari that I NEVER had before. My home page used to pop up immediately, and now it tells me I am not connected to the network. I have checked all of my Wi-Fi connections and they are fine. Has this happened to anyone else?

Down load another browswer such as Firefox and see if the same situation occurs.
If you are using Airport, then try a hard wire connection (Ethernet).
Go to another location that has Internet service and try it there (Starbucks, local Library, friends house).
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Software Update Issue-After Leopard Installation

I installed Leopard yesterday and ran the first software update; everything worked OK; the first software updated included three updates: Remote Desktop Client update; iDVD update and Garageband update.
Today I tried to run another update and had this issue: while the Software Update is displaying a message saying "New software is available for your computer" there is nothing listed below and the install button is disabled! Then I went to the Software Update Preference and saw a message there saying Last Attempt Failed; error occurred while checking
Does anyone have the same issue while trying a new software update after Leopard installation?
I do understand there is another new update issued yesterday by Apple regarding login key
Grateful for any insight re this problem

Hi. I had the same problem after doing an erase and install of Leopard yesterday. When I go into Terminal (actually iTerm) and type "softwareupdate -l" (to list all updates), I see:
XML parser error:
Encountered unexpected EOF
Old-style plist parser error:
Malformed data byte group at line 1; invalid hex
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Message was edited by: timocrates

Nokia Astound C7 OVI Software Update Issues....?

My husband and I both got the Nokia Astound C7, we both r having issues updating the OVI store software on the device itself and from the PC...is anyone else having the same issue? We really like this phone and would really like to get the full use of it's capabilities, but can not b/c the OVI software doesn't "Update" on r phones...hope we get help w/this as soon as possible!
Thanx!

LoversRock2000 wrote:
When we go to Help&Sttgs to "Software Update", we're able to update the "Swpye" feature, not the "OVI Store" which it says "Optional"
That's a good sign, you should be able to update by selecting it. Try, hope this time it gets installed, do post if you get any errors with the installation.
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

Nokia c3-00 software update issue

hello nokia,
i got issue when i went to update my 4days new phone from settings,phone,phone updates.... I am connected to wifi network and got internet but checking for new update it showing me that there are no new sw updates (8.70 is the newest which my phone have 8.63 now) . I dont have pc from 1month and dont know when i'll have it and i ask you for little help. Can someone download and send me the update for my phone to download them directly from my nokia ? I can update my phones when i am into my country (Bulgaria) but now i work in island Cyprus and here there is no nokia shop or updates .. Why? Please people help me to make my s40 with these updates s60 , just send me that update to my email address: [email protected]

First of all it is not possible in any authorised way to get software update in any way other than Nokia Suite or FOTA(update directly by phone). So one can't send it to you via mail. Secondly if u find a way & do it, the warrantly will go void. Also pls note that the firmware updates are released as per region, product code & network locked/unlocked status. So it is possible that the release isn't available for ur product code.
Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 1020/920

Nokia Software Updater Issue

Hi Dude,
Hope someone will reply my queries here.
1) If i m not wrong, Nokia Software updater came along with Nokia NSeries PC Suite 2.0 / Nokia PC Suite is v1.4.0 enUS. If i connect N82 along with NSeries PC Suite, it (NNPCS) recongnise that new firmware is available for N82 as 11.0.117. But when i check the availablity of latest firmware in NSU 1.4.0 it wont detect my phone first of all....
2) In Nseries PC Suite, if i check for any recent updates available for any application, it says no updates available, but Nokia Software Update, we got the New version as 1.4.23 enUS from Nokia Site. Why NNPCS Nokia NSeries Update Manager does not recognise that NSU got new version 1.4.23 ?
Am i doing anything wrong here? :-(
Guys anyone please respond ?

Hi phonatic
I can't unfortunately directly answer your query, however there were problems with NSU v1.4.14en which would not self-update when v1.4.23en was released. I don't know whether this issue was perpetuated in "N" Series PC Suite. See "News" in NSU site: http://europe.nokia.com/A4577225
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HT4623 Software Update issues

Ever since I downloaded the new Software update IOS6 on my Iphone 4S all my apps keep crashing and my barttery wont keep its charge? Any ideas on how to fix? Anyone else have this issue?

I would perform a clean Restore of iOS 6, with iTunes on computer. Connect iPhone to computer, click Restore button of iTunes.

Checking Software Updates Issue

Just received my new Playbook. Trying to set it up and have run into a problem - Cant get past checking for Software updates. Error message appears that states: Cannot activate tablet - 3001 Please try changing your settings.
When a try to change settings it only takes me back to the WiFi screen.
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schm1tty wrote:
I just got off of the phone with RIM and after bitching about their troubleshooting (I am a networking professional and they keep trying to say that the wifi network is the issue, BS, my network is better than perfect) but I had my ticket escalated and I have a method for manually updating the Playbook using the Desktop Management Software.
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http://us.blackberry.com/apps-software/desktop/
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Once the software finishes the installation and the computer restarts, open the software. The software will take a while to open but once it is open you should see a screen that says something to the nature of plugging in a blackberry device.
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so how many times are we gonna see your postings. do you really have a playbook?
Be a Shepard and not an iSheep.

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Im having issues with the iDVD application. I click it open, and it bounces on the dock, but then it freezes. I cant open an existing DVD project directly, or through opening the application first. I thought it might need a software updated (its version 6.0.4) but when I downloaded the new version (7) the software package said there wasnt an eligible application found.
Help?
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(And I'm on Macbook)

Hi
Not knowing the origin to Your problem - General approach when in trouble is as follows:
• Free space on internal (start-up) hard disk if it is less than 10Gb should rather have 25Gb
• Hard disk is untidy: Repair Permissions, Repair Hard disk (Apple Disc Util tool)
• Delete iDVD pref file - *or rather start a new user/account* - log into this and re-try
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• Program miss-match: iDVD 6.0.4, Mac OS X.4.11 AND QuickTime 7.4.1 - is OK (might work under Leopard)
• Program miss-match: iDVD’08 v. 7.0.1, Mac OS X.4.11 AND QuickTime 7.4.1 - is OK (might work under Leopard)
• iDVD (08) v7 Locate theme folder. Move out iDVD1, iDVD 2 and eventually iDVD4 folders to desktop - re-try
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Internet connection and software update issues

We recently updated our MacBook Pro 10.6.8 and now are unable to connect to internet. It says the operation cannot be completed operation not permitted. We've tried other wifi connections without success. It also fails to check for software updates with the same error message as the internet. Any suggestions as to how to solve this, or are they even connected issues?

I'm a little confused by this question.
*** We recently updated our MacBook Pro 10.6.8 etc. ***
Updated it TO 10.6.8?
Updated it FROM 10.6.8? ... In which case what did you update to.
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HT3669 Xerox Phaser 8560 Driver - Apple Software Update Issue!

A long story that I'll attempt to condense.
I have a XeroxPhaser 8560 printer connected via ethernet and router to an iMac (OS X 10.7.5). It's worked perfectly for a couple of years but just recently I've been unable to print due to one of the following messages 'printer not responding', 'unable to find printer' or 'printer not connected'. The printer itself seemed OK (successful test prints on start-up) and I undertook network tests with the printer was easily found. After numerous restarts and reading troubleshooting guides the cause was a complete mystery to me.
I called Apple Support and the guy I spoke to was very helpful. We went through several proceedures with no success until he asked what driver was showing in System Preferences to which I stated 2.0.14. He was surprised as the manufacturers recommend driver was 2.0.13. Initally I thought that I must have downloaded the wrong version from Xerox or indeed Xerox updates were incorrect. First off I downloaded the correct 2.0.13 driver from the Xerox site. Deleted all printers/scanners from System Preferences (Print & Scan) and trashed the Xerox folder from Library>Printers.
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OK, so I go through the same proceedure again but use the driver I downloaded from Xerox with the same problem reoccurring. I'm sure I'm clearing out the old driver and I'm restarting iMac, printer and router. I'm at a loss as to what to try next so any suggestions would be welcome.
In the meantime if you own a Phaser 8560 I strongly suggest DO NOT USE APPLE PRINTER SOFTWARE UPDATE. I don't know about other Xerox models but after the frustration and many lost hours I've experienced I suggest 'if it ain't broke don't fix it!'.

OK. Here is something that works. So far. The last 30 minutes or so. Based on several long chats with Apple reps and all sorts of tries.
The short version is: Re-install Snow Leopard 10.6, and then go back to 10.6.2.
We’ve done it to two iMacs and it seems to be working. Note: 8560 connected via USB to one machine and “shared” with a second iMac.
How to:
First, turn off automatic updates. Apple>system preferences>software update.
That’s to keep you from automatically upgrading to 10.6.3 in the future until Xerox/Apple fix this problem.
Install Snow Leopard from CD. Check to see if it worked. On one of our machines we had to boot off the CD to get 10.6 to re-install. On the other machine we did not have to boot off the CD.
Lots of whirring and buzzing here…
Upgrade to 10.6.2.
Download is here : http://www.apple.com/downloads/macosx/apple/macosx_updates/macosxv1062updatecomb o.html
Delete, then add back the 8560 printer: Apple>system preferences>print and fax> click printer, hit minus, delete, then add back. Not sure this in needed, but won't hurt.
You might need to flush the printer’s RAM as well. Can do that from the panel on the front of the printer. Not sure this make any difference, but can't hurt. We’ve also had a problem with printer taking itself offline, but don’t know if this is a related problem or not.
Thanks to Andrew at Apple support for reminding me how to boot off the CD.
Hope this works. Please remember I am not a Mac expert. Just a guy who’s trying to figure out this problem. You may want to talk to Apple yourself first before trying this.
Message was edited by: ltcjcw

OS X 10.8.2 Software update issue

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