OS X is asking the answer to a security question I never authorized. I don't know the answer. What do I do?

I upgraded to Mavericks and the security program is asking for answers to security questions I never authorized, so I don't have the answer. What do I do?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

I forgot the answers to my security questions... and I don't know how to make a rescue email address. pls help!

how do I make a rescue address? and also how do I reset my security questions?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
It isn’t possible to create a rescue email address without supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109040)

HT201441 I bought a second hand phone from CEX and I got home to find out it's locked to someone's Apple ID .. Obviously I do not know the previous owner. So I can't ask them to remove this device from their account because I don't know them. What is the

I have a second hand iPhone 4S and it's locked to someone's Apple ID . I don't know the previous owner so I can't ask them to erase this device. So what is the sollution?

You need to return the Device for a refund, as you will not be able to re-activate it.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818

Im trying to download a song on my new computer and im being asked to answer security questions ive never been asked

I am trying to download a song on my new computer and im being asked security questions ive never answered before.....help

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(89295)

TS2446 my itunes account is locked after i tried to log in. for some reason (this has never happened before) it asked to type in some security question answers such as what is my favorite car and job. and when i answered it, it suddenly locked my account.

my itunes account is locked after i tried to log in. for some reason (this has never happened before) it asked to type in some security question answers such as what is my favorite car and job. and when i answered it, it asked me the question again and when I answered, it locked my account.

Sorry for the typos, I hope my message still gets across!

HT2731 Why does itunes keep asking me security questions I never answered while setting up my account and what should I do?

ITunes won't let me purchase apps because it contiues to ask me security questions that I never setup. For example, I set up the following:
Name of my best friend in High School?
It keeps asking me about my first pets name and my favorite book as a child.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(113734)

My iTunes account is asking me to answer security questions I never answered

My iTunes account is asking me to answer security questions I never answered

See: http://support.apple.com/kb/HT5665

Asks me to enter 3 security questions then times out

Try to download an app and it make me put my password in then asks me to select 3 security questions. Once I do this, the session times out.

Hello, massech23.
Thank you for visiting Apple Support Communities.
I understand that you are unable to download an App as you receive a time out error. Try going through the steps outlined below.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
Clear information from your device
To clear your history and cookies from Safari in iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.
To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.
Safari web settings on your iPhone, iPad, or iPod touch
Cheers,
Jason H.

Well, I just have 8.00 Apple ID balance, and I want to remove it, because they asked me to spend it to change of country, and I don´t know how

well, I just have 8.00 Apple ID balance, and I want to remove it, because they asked me to spend it to change of country, and I don´t know how

Spend as much of the balance as you want, and then click here and ask that the remainder be cleared.
(80322)

HT201303 when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?

when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?

Try here:
iTunes Store: My credit card's security code or zip code does not match my bank's records

I'm trying to upgrade WordGemH on my IPad with no success using my account because of the security questions which I. Haven't done before.

I'm trying to upgrade WordGem on my IPad with no success using my I tune account. The problem is the tow security questions which I haven't done before.

Hi there Nabila Bakry!
It sounds like you may need to reset your security questions. This can be done by following the instructions in this article:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

I have bought a iphone 5 second hand and i restore it and now i need the icloud original user and i don't know it!what can i do?i can not activate my iphone

I have bought a iphone 5 second hand and i restore it and now i need the icloud original user and i don't know it!what can i do?i can not activate my iphone

If you're able to contact the previous owner, send them this link and tell them to follow the instructions.
If not, you can't activate the device but may be able to get it refunded.
Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
(112266)

I recently got my new iPhone and logged into my Apple ID that I use for my iPad and when I go to buy an app Which costs it asks me security questions I never set.. Help!

I recently got my new iPhone and logged into my Apple ID that I use for my iPad and when I go to buy an app Which costs it asks me security questions I never set.. Help!

Read here:
http://support.apple.com/kb/ht5312
If nothing works, either:
Go here, ask for assistance:
https://getsupport.apple.com/GetproductgroupList.action
Or, call AppleCare & ask for "Account Security".

I answered my security questions wrong I guess and my account us locked! What should I do?

I answered my security questions wrong I guess and my account us locked! What should I do?

Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

HT1918 I forgot my security question answers. It's not letting me change them if I don't know them. What do I do?

I forgot my security question answers. It's not letting me change them if I don't know them. What do I do?

Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support

OS X is asking the answer to a security question I never authorized. I don't know the answer. What do I do?

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