OS X Lion stuck on pause and will not resume

I have tried multiple times to install OS X Lion on my iMac, however, now it simply says that is stuck on pause, and even if I try to resume the download, it won't do anything. We have tried restarting the computer multiple times, but no matter what it simply stays stuck, or when we cancel it, which is what it about the only thing it will let us do, and try to reinstall it again, the icon looks like it's going to the dock and then disappears. I'm at my wits end, and I don't know what else to do. Can someone please help?

One thing worth noteing;
I've also jumped thru many hoops as posted !
I now seem to be downloading and have come to realize
the progress bar is finally showing progress YEA!
[ it wasn't apparent initially with small dock icon. ]
I have SBC Global DSL which only has 1.77 mpbs with busy 4 user LAN.
be patient ... apparently it can take a while.

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Thank you for contacting Kenwood USA Corporation. We value you as a Kenwood customer and appreciate the opportunity to be of assistance.
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OS X Lion stuck on pause and will not resume

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