OS X Lion Up to Date Program won't qualify serial number on new iMac

I purchased this refurbished iMac thru the Apple Store Online - which is where I saw that it should be eligible for the OS upgrade.

Not always - the old Mac Up to Date program required us to send for a disk from Apple and if you didn't supply all the information required or missed the cut off date you were SOL. If anything, this system is easier for most of us.

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    Muchas Gracias!
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    It means you already have Mountain Lion on the new computer. You can't upgrade it.

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