OS X Mavericks says download but won't let me

I am trying to download a version of Final Cut Pro and Aperature which needs OS X Mavericks upgrade.... it shows in my account but won't install or download the upgrade..... why and what can I do to get this fixed.
Thanks!

Hi...
I currently show that I have 10.7.5 and when I went to the Mavericks it didn't do the command that it was downloading. But when I go into purchase it shows it has downloaded.
I received a download code from a friend that works at Apple for Final Cut.... that also will not download.
I also tried to do any upgrades to Lion that I may have missed and it says my system is up to date.
In my Purchase tab it shows I need to Install Final cut but it won't install.... and it shows Maverick and says DOWNLOAD but when I click on either one it won't do anything.
Could it be that the Redemption Code are from my friends configurations?
Thanks! Frustrated in Erie, PA

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