OS X Yosemite made my Mac Book Pro really slow. Please Help. I've had this Mac for less than 6 months and worked fantastic until now.
I've had this Mac for less than 6 months and worked fantastic until now. I'm not 100% familiar with Mac so any help would be helpful. Thanks!
Please describe the problem in as much relevant detail as possible. The better your description, the better the chance of a solution.
For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? What other changes did you make, if any, just before it became slow? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.
Similar Messages
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My daughter reset her Mac book Pro to the factory settings by her doing this did we loose all the pictures and stuff that was on the computer before
If by resetting to factory settings you mean she erased the drive and reinstalled the operating system, OS X, then yes all data thatwas on it is gone. That is why apple included time machine so you can make backups of your data.
-
Ive had my 13 inch macbook pro for less than 30 days and the battery health has gone down to 92% and the computer itself is so slow...i paid $50.00 for an OLD windows computer with 512 mb of ram and it is much faster..is this normal for mac?? Also, apple says there is nothing they can/wil do even though i got the apple care....i mean really? $50.00 for 2002 computer with windows XP and 512mb of ram and a single core processor......faster and more usable than $1400.00 computer with 4gb of ram and dual core processor.....***???
Willtc92 wrote:
Ive had my 13 inch macbook pro for less than 30 days and the battery health has gone down to 92% and the computer itself is so slow...i paid $50.00 for an OLD windows computer with 512 mb of ram and it is much faster..is this normal for mac??
obviously not.
Ive had my 13 inch macbook pro for less than 30 days and the battery health has gone down to 92% and the computer itself is so slow...
Give examples of how it is slow. -
Mac book pro getting slow. Help me.
I have a macbook pro 13" 2011 model. And what I noticed now is that my mac is getting slow even though I didn't use any apps at all. My free memory is still 60 gig something so I don't think this could be the reason why it's getting slow. Any help? I already deleted other big apps and programs. Even though I don't use any program, the mac is getting slow now... what should I do? do i need those mac keeper thing? thanks for the help!
How's it going Crampy?
By the % on the CPU Processes.
Whatever is using the most CPU Processes is the one giving the most issue.
If you're using Firefox, Safari or Google, see if it's loading flash on activity monitor.
You will see under %CPU how much of the CPU is actually being used by that application.
The higher the percentage, the slower you get and the hotter your MB Pro gets. -
My mac book just recently became really slow. I have been on sites that have a good amount of popups, so could that be the problem? also, how can i speed it back up? It takes forever to open any app, close any app, write something, for it to do literally anything. any one know what is wrong with it?
thanks in advance!!!First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
Otherwise, take the steps below when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
MacBook Pro running slow please HELP..!!!
Hi
Need some help, my MacBook Pro is running slow it takes like 10 - 13 minutes to start, most of the times when I'm going to type something, it doesn't matter which app do I use (Facebook, messages, search on google, it get stuck once in a while and the beach ball appears for a few seconds and then works again, or when I navigate between apps and tried to click on something it takes a while and beach ball comes up I just reinstalled OS X Yosemite again and ran CleanMyMAc and got almost 2 gb deleted, but still the same problem, I use this computer for work on java apps. I ran the EtreCheck and this is the result. Any help on how to kill spotlight? or any suggestions??
EtreCheck version: 2.1.8 (121)
Report generated April 14, 2015 at 10:26:47 AM CST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 52
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.3 (14D131) - Time since boot: 2:43:28
Disk Information: ℹ️
APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (725.60 GB free)
Encrypted AES-XTS Unlocked Converting
Core Storage: disk0s2 749.30 GB Online
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Microsoft Microsoft Nano Transceiver 1.1
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Problem System Launch Daemons: ℹ️
[failed] com.apple.mtrecorder.plist
Launch Agents: ℹ️
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[failed] com.apple.spirecorder.plist
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Spotify Application Hidden (/Applications/Spotify.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 7 Update 75 Check version
Default Browser: Version: 600 - SDK 10.10
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
136% Spotlight
13% WindowServer
5% Safari
4% SpotifyWebHelper
3% NotificationCenter
Top Processes by Memory: ℹ️
318 MB java
163 MB com.apple.WebKit.WebContent
137 MB mds_stores
137 MB Google Chrome
129 MB Mail
Virtual Memory Information: ℹ️
484 MB Free RAM
3.83 GB Active RAM
3.24 GB Inactive RAM
1.03 GB Wired RAM
2.45 GB Page-ins
213 KB Page-outs
Diagnostics Information: ℹ️
Apr 14, 2015, 07:42:25 AM Self test - passed
Apr 13, 2015, 03:18:21 PM /Library/Logs/DiagnosticReports/CleanMyMac 2_2015-04-13-151821_[redacted].cpu_resource.diag [Click for details]I am having the same problem with my 2009 macbook pro. Here are the etrecheck results. Thank you for your help!
EtreCheck version: 2.1.8 (121)
Report generated April 14, 2015 at 6:36:53 PM MDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2009) (Technical Specifications)
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 1/DIMM0
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 272
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.3 (14D131) - Time since boot: 0:58:49
Disk Information: ℹ️
ST9160314ASG disk0 : (160.04 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 159.18 GB (72.30 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-868
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
[loaded] org.virtualbox.kext.VBoxDrv (3.2.0) [Click for support]
[not loaded] org.virtualbox.kext.VBoxNetAdp (3.2.0) [Click for support]
[not loaded] org.virtualbox.kext.VBoxNetFlt (3.2.0) [Click for support]
[loaded] org.virtualbox.kext.VBoxUSB (3.2.0) [Click for support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.2) [Click for support]
[not loaded] com.beceem.BeceemAppleWiMAXAdapter (5.2.56d13) [Click for support]
[not loaded] com.fklt.driver (1.8.0) [Click for support]
[not loaded] com.novatelwireless.driver.3G (2.2.8) [Click for support]
[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.2) [Click for support]
[not loaded] com.palm.ClassicNotSeizeDriver (3.2.1) [Click for support]
[not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.2) [Click for support]
[not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.2) [Click for support]
[not loaded] com.sierrawireless.driver.SierraFSRSupport (2.0.2) [Click for support]
[not loaded] com.sierrawireless.driver.SierraHSRSupport (2.0.2) [Click for support]
/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins
[not loaded] com.novatelwireless.driver.3GData (2.2.8) [Click for support]
Problem System Launch Agents: ℹ️
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudphotosd.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.sbd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
10 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.coresymbolicationd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.diagnosticd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.installd.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.sandboxd.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.softwareupdated.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
15 processes killed due to memory pressure
Launch Agents: ℹ️
[loaded] com.carbonite.launchd.carbonitealerts.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
[running] net.culater.SIMBL.Agent.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.google.keystone.daemon.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.google.GoogleContactSyncAgent.plist [Click for support]
[loaded] uk.co.markallan.clamxav.freshclam.plist [Click for support]
User Login Items: ℹ️
Firefox Application (/Applications/Firefox.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewer: Version: 9.5.5 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
Unity Web Player: Version: UnityPlayer version 3.1.0f4 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
DirectorShockwave: Version: 11.5.6r606 [Click for support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: Unknown [Click for support]
Picasa: Version: 1.0 [Click for support]
Safari Extensions: ℹ️
AdBlock
Exposer
3rd Party Preference Panes: ℹ️
Flip4Mac WMV [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 159.18 GB Disk used: 86.88 GB
Destinations:
Time Machine Backups [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 86.88 GB X 3)
Top Processes by CPU: ℹ️
7% photolibraryd
6% WindowServer
4% mtmd
1% InterCheck
0% mds
Top Processes by Memory: ℹ️
206 MB firefox
47 MB mtmd
46 MB photolibraryd
32 MB mds_stores
28 MB InterCheck
Virtual Memory Information: ℹ️
40 MB Free RAM
449 MB Active RAM
429 MB Inactive RAM
369 MB Wired RAM
4.36 GB Page-ins
84 MB Page-outs
Diagnostics Information: ℹ️
Apr 14, 2015, 05:30:19 PM Self test - passed
Apr 14, 2015, 12:43:03 PM /Library/Logs/DiagnosticReports/firefox_2015-04-14-124303_[redacted].cpu_resour ce.diag [Click for details] -
unable to get my screen on even after turning on power button .
light at display unlock was not going down ,
no caps lock button turning on .
please help me to rectify my problem apple communityunable to get my screen on even after turning on power button .
light at display unlock was not going down ,
no caps lock button turning on .
please help me to rectify my problem apple community -
On the Z key, the little scissor clip underneath on the right hand side has two little pointy bits which connect to the key, the top one of these has broken off and the key is barely hanging on, if pushed on the right side of the key, it pops up. I tried to push it back in but it keeps popping up.
My mac is less than 3 months old. The computer has been treated well and has not been used rough or treated badly, I imagine it's just an accident while typing or a weak clip.
Is this covered by Apple, if not where do I buy a new clip for under the key? -u can give try to using external enclosre and backup ur files. I hope u will get files back. or using external enclosre with ur hdd boot into Linux and try to mount ur harddisk.
there are multiple no of tutorial to mount apple partion in Linux. -
Why is my Mac Book Pro so slow?
Hi my Mac Book Pro is running really slow. It takes ages to perform simple tasks such as opening apps and doing basic jobs. I have run a check on the computer using Etresoft and the results are pasted below. Can anyone see anything wrong or have any suggestions? I have run Disk Utility and all fine. I have also cleared out loads of files on the hard drive and moved to a external one. Thanks.
Problem description:
Slow mac when opening software and asking them to do simple tasks
EtreCheck version: 2.1.8 (121)
Report generated 19 February 2015 09:34:40 GMT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Adware! - Remove] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 438
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 1:27:14
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 319.21 GB (218.55 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Freecom Freecom ToughDrive 750.16 GB
USB 2 (disk1s1) /Volumes/USB 2 : 750.15 GB (496.90 GB free)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Adware: ℹ️
Geneio [Adware! - Remove]
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.caiaq.driver.NIUSBAudio4DJDriver (2.7.0 - SDK 10.9) [Click for support]
[not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.7.0 - SDK 10.9) [Click for support]
[not loaded] com.caiaq.driver.NIUSBTraktorAudio2Driver (2.7.0 - SDK 10.9) [Click for support]
[not loaded] com.caiaq.driver.NIUSBTraktorKontrolS4Driver (2.7.0 - SDK 10.9) [Click for support]
/Library/StartupItems/ArcanaStartupSound/Resources
[not loaded] arcana.PRAM (6.1) [Click for support]
/System/Library/Extensions
[not loaded] com.caiaq.driver.NIUSBAudio2DJDriver (2.4.20) [Click for support]
[not loaded] com.caiaq.driver.NIUSBTraktorKontrolX1Driver (2.5.1 - SDK 10.7) [Click for support]
[not loaded] com.native-instruments.driver.NIUSBDeviceHelper (1.1.0 - SDK 10.7) [Click for support]
Startup Items: ℹ️
ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[loaded] com.facebook.videochat.[redacted].plist [Click for support]
[failed] com.genieo.completer.download.plist [Adware! - Remove]
[loaded] com.genieo.completer.ltvbit.plist [Adware! - Remove]
[failed] com.genieo.completer.update.plist [Adware! - Remove]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
iTunesHelper UNKNOWN Hidden (missing value)
Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
Dropbox UNKNOWN (missing value)
NIHardwareAgent Application Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Safari Extensions: ℹ️
Ghostery
NinjaKit
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Native Instruments USB Audio [Click for support]
Time Machine: ℹ️
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 319.21 GB Disk used: 100.66 GB
Destinations:
Time Machine Backups [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 100.66 GB X 3)
Top Processes by CPU: ℹ️
41% Live
12% WindowServer
7% coreaudiod
2% CleanMyMac 2
2% Adobe Photoshop Elements
Top Processes by Memory: ℹ️
674 MB Live
228 MB com.apple.WebKit.WebContent
146 MB CleanMyMac 2
64 MB mds_stores
60 MB Safari
Virtual Memory Information: ℹ️
83 MB Free RAM
1.29 GB Active RAM
1.31 GB Inactive RAM
1.05 GB Wired RAM
1.04 GB Page-ins
32 MB Page-outs
Diagnostics Information: ℹ️
Feb 19, 2015, 08:04:58 AM Self test - passedWhen you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
how many problems do you need to have with a mac book pro to get it replaced i have had 6 problems and they say they have fixed everything and somthing new happends
I have had thehad the:
ram replaced
Battery
Audio
Trackpad
os operating system
fans
And they still won't replace the laptop for me worst buy ever but i have had a imac for 2 months and nothing at all wrong .You could try calling Apple and ask for Customer Relations.
From Readers Digest-February, 2005
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck. -
My Mac Book Pro has slowed to less than a crawl (possibly from a worm or virus). How do I make sure it's running at peak efficiency before I complain to comcast
Please answer as many of the following questions as you can. You may already have answered some of them; in that case, there's no need to repeat the answers.
Restart the router and the broadband device, if they're separate. Any change?
Run Software Update and install all available updates for OS X or the computer's firmware. Any change?
If possible, connect to the router with an Ethernet cable and turn off Wi-Fi. Any difference?
Are any other devices on the network, and if so, are they the same?
If you can connect to more than one network, are they all the same?
Are all network applications affected, or only some? If only some, which ones?
Is networking always the same, or is the problem intermittent?
Disconnect all other devices from the network. Any change?
If you're running a MacBook with the lid closed, open the lid. Any difference?
Start up in safe mode and test. Any difference?
Start up in Recovery mode. From the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. Any difference?
If possible, turn off Bluetooth and disconnect any USB 3 devices. Any difference? -
I have photoshop cc and a mac book pro. I cannot access my photos from photoshop. I can go to iPhoto and click edit to edit them in photoshop, but photoshop won't open them. I want to do a collage, so I need to get to more than one photo.
See if exporting them helps:
Exporting From iPhoto | Apple Support Communities
Gene -
My mac book pro 2.3ghz intel core i7 will not start up. I get the apple and the circle thing but thats it. Please help!!!
Give this a try:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
My 2013 13' mac book pro is slow
My 2013 13' Mac Book pro is slow and it is play videos slow as well. What is wrong?
First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
Otherwise, take the steps below when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
My MAC BOOK PRO is slow - which software is recommended to clean it from unnecessary files ?
My MAC BOOK PRO is slow - which software is recommended to clean it from unnecessary files ?
thanksWhy is my computer slow?
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