OS4 problem; know similar Q's have been answered, but swear different

I tried downloading OS4 on my desktop but was told could make backup b/c of too low memory for some reason (guessed it couldn't do archive of my whole iphone b/c it is a 5 y.o. computer). However, thought that was weird, b/c it has never had a problem before!
Went to my laptop to do the download. For some reason, it didn't backup anything! No memo's, contacts, text messages, email settings - NOTHING. In fact right before it downloaded it said something like "cant do backup - continuuing".
I went to my desktop to find my previous sync which has all my contact info - it said cant find crucial files and I need to download iTunes again! HELP!!!

Hello hibkoko and welcome to the BlackBerry Support Community Forums.
It sounds like you may need to reload your device software.
Be sure to back up your device prior to the reload as all data will be wiped clean.
KB11320 will show you how to do this reload.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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