OS7 browser problems on Torch 9810 (incl. dead touchscreen and migrating cursor)

The browser on the Torch 9810 has two interrelated problems. On certain mobile sites -- The New York Times in particular -- one will suddenly be unable to use the touchscreen to tap open links and the cursor will remain constantly visible, slowly migrating upwards without any input from the trackpad. This usually happens right after the first time one opens a link on the sites in question.
Also, certain sites -- again, the NY TImes, and also ESPN -- display what seems to be generic mobile sites much different from the versions that one sees on, e.g., the 9800. I imagine that this is because the sites do not recognize the 9810 browser's user agent string.
The first problem with the dead touchscreen and migrating cursor seems to be OS related, while the second one, I would guess, would seem to require mobile web site adminstrators or the like being made aware of the new user agent string.
I have the 9810 on AT&T. An update from the shipping OS (7.0.0.261) to the most recent OS I'm aware of (7.0.0.336) did nothing to resolve the first problem.
I'm hopeful that RIM will promptly address these problems.

Thanks for your response. I have already written the NY Times webmaster re: the user agent string. That site had a similar, but less annoying problem when the 9800 came out -- it recognized the 9800 as an iPhone. Presumably, they will address it. (I would not presume to tell the New York Times that it needs to be "more professional," however, unless you would presume to tell Le Monde that it needs to be "more professional." )
I'm not at all sure, though, that the sudden lack of touchscreen response and permanent/drifting cursor problem that occurs after clicking on a link is the website's fault. In all cases, the generic mobile website is simply the same version that would be encountered if one visited the site on a dumbphone. A smartphone should not react this way when being dumped over to the "dumbphone" site.
While it may be the website's fault for not being able to adequately handle a new user agent string, and consequently dumping one over to the dumbphone site version, I would think it is RIM's fault for not designing the browser so that it would not react this way on such a dumbphone site.

Similar Messages

Various Problems with Torch 9810

I just switched form a Torch 9800 (after having a Curve 8320) to the Torch 9810. As requested information, my carrier is ATT; OS is 7; free memory is 2340220952 Bytes; have done a battery pull; only apps are what came with the phone, 4 ring tones, and sixtools.
I'm experiencing a number of bothersome issues with my 9810. Please let me know if they can be resolved or they're just part of the new OS7 protocol. If the latter, I'll just switch back to the 9800. While none is a big deal, together they make the 9810 much less attractive than the 9800 for my uses. Thanks much for any help you can offer.
(1) When my phone is plugged into my computer USB, the screen with "Charge, Sync, and USB Drive" pops up constantly and is incredibly annoying. I'm not sure why the screen exists at all -- sync is through Blackberry desktop and whether you want to charge or use as a USB device is irrelevant. Can I eliminate this screen pop-up altogether?
(2) When I'm composing a text, the screen does not show the number of characters used, and I can't tell whether the message is longer than one page to allow me to edit back. Can I activate somewhere the character counter for texts.
(3) Every time I hide the icon for Blackberry Protect, it shows up again on restart. It seems like a good app, but I'm not interested unless it's free and the app seems purposely vague on that score.
(4) Sometimes when I pick up the phone, it seems to change on its own from the home screen to a different random screen. This happens even when I'm vary careful not to touch the screen when I pick up the phone.
(5) I can't download NYT mobile, Google search does not darken a choice when my cursor stops over it, and I can't move some apps (e.g.., Bloomberg mobile) from the download as it doesn't give me the choice. Are these problems with the app products as they have not yet changed to accommodate OS7 and the 9810? If so, any idea when these apps will be upgraded?

BhimBhim wrote:
My Tourch 2 9810 not ringing after upgrade to 7.0, Bundle 2406. Pls heeeeelp!!
Triplicate:
http://supportforums.blackberry.com/t5/BlackBerry-Torch/TOURCH-2-9810-not-ringing-after-upgrade/m-p/...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Audio problems in torch 9810

"i am facing AUDIO problems with my torch 9810 .How to fix them and when will torch 2 get 7.1 update?
every time i reboot it gets ok and then after some time the same problem repeats

Yes there a lot of 7.1 updates from Carriers all over the world. Here's a link to check the list of Carriers.
http://us.blackberry.com/support/downloads/download_sites.jsp
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Problem with a query incl. MTL_ONHAND_QUANTITIES_DETAIL and mtl_system_b

Hi,
The following query is giving me a list of products that have some quantity on stock. What I need to do, is alter the query in the way that is also shows products with 0 (zero) quantity on stock.
What is the best way to approach this?
p.s. I'm a novice in pl/sql
select moh.inventory_item_id,
moh.organization_id organization_id,
sum(moh.transaction_quantity)
,(sum(moh.transaction_quantity) * pol.unit_price)
,moh.subinventory_code
,il.segment1
,il.description
,moh.is_consigned
,pol.unit_price
,poh.currency_code
,v.vendor_name
,i.description
from MTL_ONHAND_QUANTITIES_DETAIL moh,
cst_item_costs ic,
mtl_item_locations il,
PO_HEADERS_ALL poh,
PO_LINES_ALL pol,
po_vendors v,
po_vendor_sites_all vs,
mtl_system_items_b i
where moh.inventory_item_id = ic.inventory_item_id
and moh.organization_id = ic.organization_id
and moh.organization_id = il.organization_id(+)
and moh.subinventory_code=il.subinventory_code(+)
and moh.locator_id = il.inventory_location_id(+)
and moh.is_consigned = '1'
and poh.po_header_id = pol.po_header_id
and pol.item_id=moh.inventory_item_id
and moh.owning_organization_id is not null
and moh.owning_tp_type <> '2'
and moh.owning_organization_id=vs.vendor_site_id
and v.vendor_id=vs.vendor_id
and poh.type_lookup_code like 'BLANKET%'
and i.inventory_item_id(+) = moh.inventory_item_id
and i.organization_id(+) =moh.organization_id
group by moh.inventory_item_id,
moh.organization_id,
moh.subinventory_code,
ic.item_cost,
il.segment1,
il.description,
moh.is_consigned,
pol.unit_price,
poh.currency_code,
v.vendor_name,
i.description

Perhaps, structured using ANSI syntax, you may be able to see more clearly where you require your outer join(s) to achieve what you want...
select moh.inventory_item_id
      ,moh.organization_id organization_id
      ,sum(moh.transaction_quantity)
      ,(sum(moh.transaction_quantity) * pol.unit_price)
      ,moh.subinventory_code
      ,il.segment1
      ,il.description
      ,moh.is_consigned
      ,pol.unit_price
      ,poh.currency_code
      ,v.vendor_name
      ,i.description
from   MTL_ONHAND_QUANTITIES_DETAIL moh
                  JOIN cst_item_costs ic      ON (moh.inventory_item_id = ic.inventory_item_id
                                             and moh.organization_id = ic.organization_id)
       LEFT OUTER JOIN mtl_item_locations il ON (moh.organization_id = il.organization_id
                                             and moh.subinventory_code = il.subinventory_code
                                             and moh.locator_id = il.inventory_location_id)
                  JOIN PO_HEADERS_ALL poh     ON (poh.po_header_id = pol.po_header_id)
                  JOIN PO_LINES_ALL pol       ON (pol.item_id = moh.inventory_item_id)
                  JOIN po_vendor_sites_all vs ON (moh.owning_organization_id = vs.vendor_site_id)
                  JOIN po_vendors v           ON (v.vendor_id=vs.vendor_id)
       LEFT OUTER JOIN mtl_system_items_b i   ON (i.inventory_item_id = moh.inventory_item_id
                                             and i.organization_id = moh.organization_id)
where moh.is_consigned = '1'
and   moh.owning_organization_id is not null
and   moh.owning_tp_type '2'
and   poh.type_lookup_code like 'BLANKET%'
group by moh.inventory_item_id
     ,moh.organization_id
     ,moh.subinventory_code
     ,ic.item_cost
     ,il.segment1
     ,il.description
     ,moh.is_consigned
     ,pol.unit_price
     ,poh.currency_code
     ,v.vendor_name
     ,i.descriptionAs you haven't provided any more information (table structures, database version, example data, expected output etc.) it's not easy for us to tell exactly what constitutes a "product".
p.s. if you want to keep formatting of code and data on the forum, put the tag {noformat}{noformat} before it and also the same {noformat}{noformat} tag after it.

Blackbery Torch 9810 Hardware Problem..

I Bought A Blackberry Torch 9810 Few Weeks Ago, And Trid To Upgrade My Phone From 7.0 to 7.1 OS But Was Not Able To Do From My Home So When I Went To The Blackberry Service Centre For The Upgrade Of OS 7.1 From 7.0 They Said That The Upgrade Cannot Be Done Due To Hardware Problem And Your Phone Will Be Sent To Bangalore For The Same Querry For 15 Days.
Plz Help Me What Should I Do, My Phone Is Brand New And They Are Telling That Its Hardware Problem?
This Is What Blackberry Is?
I What To Update My Phone..

Since you said your phone is brand new & the blackberry service centre confirm its a hardware issue. are you still able to bring this brand new phone back to the carrier and exchange for another one? Since exhange with carrier for a brand new phone is faster than 15 days. If they don't allow exchange i guess your only option is wait 15 days for them to fix it.

App Error 204 - Reset' (BB Torch 9810)

Helloo..
I have been trying to resolve this error but no luck
There's an error 'App Error 204 - Reset' appearing with whole white screen all of a sudden. I cannot access my phone as I click on Reset it reboots automatically and then shows the same error screen. I have restarted several times, taken out the battery and even rebooted (alt+ctrl+del) but no use.
Please help me out the phone has stopped working and i'm not sure what the reason is. I don't remember my pin but i can provide you with my cell model number - Blackberry Torch 9810.
Please please

Hi and Welcome to the Community!
I've never seen a 204, and find no documentation about it. So, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Torch 9810 availability

My Blackberry Torch 9810 is irrepairably damaged and for insurance to pay out, I need to obtain a quote on a new 9810. I was told by my carrier that they are no longer manufactured. Can anyone confirm this?

That's correct. The only way you'll get one is to buy one second-hand.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Where to buy holster for Torch 9810

Hi,
I am looking for genuine holster for my BB Torch 9810.
I could not find it in us blackberry online shop, in accesorries I could not find even torch category.
Is it possible to buy holster for Torch 9810 on BB shop and if yes, please how?
If it is not possible, can you recommend me ultimate quility holster.
Thank you in advance and best regards.

I know, Telnor is spread out, that's the reason I asked. And he may have several options, if Amazon is avaialable to him it's a lot better pricing than the ShopBlackBerry store.
Personally, I like the Amzer clip holster. Seidio has always been overrated, I think.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem with Black berry ID with torch 9810

I can not log in with my Blackberry ID from my Torch 9810 although the log in works via Internet.
What could be the cause for this problem?
Stefan

You may check this Article and see if it helps
Article ID: KB28212
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

OS update problem with BB Torch 9810

Hi there
I've got a problem with my BB device. It is Torch 9810 and recently a software patch has been applied ( version 7.0.0 bundle 1465 to bundle 2406 ). After the upgrade though BB device doesn't work properly, its screen freezes, some applications ( GPS in particular ) does not work, virtual keyboard sensitivity is poor etc. Hence I need to roll back to the previous version of software however rollback option on device is disabled. I can't roll back to the previous version using desktop software either.
Please advice how to resolve the issue or provide me with a link where I can find previous OS version i.e. 7.0.0 bundle 1465.
Regards,
Krum Garkov

Hi kgarkov and welcome to the BlackBerry Support Community Forums!
Plug your BlackBerry® smartphone into your PC and go to www.blackberry.com/update. When prompted to do the update, click on View Other Versions to choose an older version of software to install.
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Problem with Desktop sync with Torch 9810

I recently acquired a Torch 9810 (upgrading from a Curve 8900).
Sometimes, when I try to sync the Torch using my Macintosh (OS 10.6.8) I have the following problems:
1. When backing up calendars the desktop software warns me that if I continue 487 entries will be deleted on my desktop computer. But I have the Blackberry and my Mac iCal program set so as not to delete old files. There seems not to be an option just to update the Blackberry and leave my desktop computer alone. The choice seems simply to sync or not to sync. How can I ask Blackberry Desktop to modify my handheld device ONLY?
2. If I try to cancel a "sync" functions, sometimes the program just hangs, then I have to use "Force Quit."
3. Then when I reconnect the Blackberry the Mac OS tells me the Blackberry memory is corrupted and I should re-format the disk.
I did not have this problem with my Curve 8900. What is happening? How can I prevent this from happening again?
Eric

hello,
there is an article in the public knowledge base :
http://www.blackberry.com/btsc/KB14924
"Error Encountered 0x8004FD2B, Check Documentation"
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Torch 9810 - Cannot Browse For New Podcasts

Hello,
This is my first post, but I have had a Blackberry for many years and love it.
My current phone is a Torch 9810, OS 7.1 Bundle 921 (v7.1.0.267 Platform 5.1.0.230). I recently decided to look into subscribing to some podcasts because I spend a lot of time commuting. However, I cannot seem to browse for any suggested podcasts within the app, even though all documentation that I can find refers to there being an "explore podcasts" option in it.
I was able to manually add a podcast and download episodes for that podcast, but this option to browse through a suggested podcasts catalogue is nowhere to be found. It makes it very difficult for me to find podcasts that I want to listen to if I cannot easily browse for something which catches my interest!
The feature, seen at 0:27 in this video, which was uploaded only 4 days ago by RIM, is not present in my app, as you can see in this photo:
The "add podcast channel" option only leads to a text box where I insert a URL or name that I already have for a specific podcast, no browsing. Even with the specific name of a podcast to add, this is a very cumbersome and constricting process, and eliminates the possibility of happening upon something new and interesting by chance, which to me is one of the primary appeals of podcasts.
Any help I could get in resolving this discrepancy between what all documentation says should be available, and what I actually have access to, would be greatly appreciated!
Thanks

I have the same issue. I had 100+ podcasts but after a failed backup to computer they disappeared. What's worse is there is no option to browse for podcasts. The OS was updated too. Maybe the option is gone.

Cursor/Trackpad problem TORCH 9810

The cursor on my Torch 9810 has disappeared. No matter how much I try to rub the 'trackball/trackpad' the cursor just won't reappear.
I removed the battery, waited about 2 mins, reinserted it, but the problem persists!
Please help! What shud I do? A lot of aplications depend on the trackpad and cursor so I'm really in need of assistance.

Hi myleemok
If a Battery pull is unable to resolve your trackpad issue, you can try a few things like Start your device on safe mode and uninstall any new application you think might be responsible for this issue and do a backup of your device :
KB17877 : How to start a BlackBerry smartphone in Safe Mode.
Or if you have a backup of your device then Reload of your device Software to rule out any software issue :
KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software.
Please try it and see if that help or you have to visit your service provider for further help.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Picture Restore on Dead Blackberry Torch 9810

I would REALLY appreciate if someone could help me out. I have tried everything but I can not get my BB to power up. I have no idea why the phone stopped working. I plugged it in last night and BB Protect did a backup early this morning at 1:23 am EST. When I woke up this morning the phone would not power up. We tried different batteries. No change. There is no SD drive on it so it is not restorable in that way. I can not connect wirelessly from my service provider to be able to send updates, etc. I have used BB Protect and so I have my contacts etc. However, I really need to get my pics. I recently traveled to Kauai. I saved up 2 yrs for the trip and the pics on my phone are priceless to me. Is there anything that can be done to restore them??? I would be so grateful!
Can anyone help me?!!! PLEASE!!!

Hi babamaz,
Welcome to the BlackBerry Support Community.
To rule out any possible software issue with your BlackBerry® Torch™ 9810 smartphone that could be causing the screen to not display, please try the steps in one of the following KB articles.
If you are using a Windows® computer, please try: http://bbry.lv/GI9beY
If you are using a Mac, please try: http://bbry.lv/J0UN1U
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Theme problems torch 9810

Since I have gotten my BB Torch 9810, I have not been able to use any other themes rather than the factory set theme, or have my BB acknowledge the fact that I have downloaded any themes. It shows up in my downloads, but when I go to switch to them they do not show up as an option. Any ideas as to why?

Hello Roadshow69...
Since you verified that all your data will not have encryption on your device, so if encriptaste all your data on the SD not going to recognize you as the information is protected ...
Check that you can read this information with the DM or off encrypt information on your Blackberry device
Kudos **Do not forget to give those people who help and advise you regarding your questions, as well give the answer like**
@ gutijose14
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

OS7 browser problems on Torch 9810 (incl. dead touchscreen and migrating cursor)

Similar Messages

Maybe you are looking for