OSS Id and Developer key info needed

Hi Experts,
We raised a request to create a OSS Id for our server to SAP BASIS team. They created a OSS Id, but we couldn't see our system's IP address in marketplace site with the Admin person's( The person who created our OSS Id) userId. So, they couldn't create developer key for our server. I think that the Admin person had done some mistakes.
The OSS Id what they have created is not for our server, this we came to know from his Service marketplace userId. We don't have proper OSS Id, so that they couldn't create developer key. What is use of developer key? If we don't have proper OSS Id and no developer key then, what all problem we have to face for PI 7.0 and ECC 6.0 access.
The PI server was working fine for sometime, but now we are getting cache issues and BPM scenarios are not reflecting in the SXI_CACHE. Is these issues because of the OSS Id and developer key or some Post-installation steps are missed out?
We are going to install PI 7.0 and ECC6.0 and we need a proper OSS Id this time. Do we need to mention our server IP address while raising the OSS Id request to SAP marketplace?
Regards
Sara

OSS id is just a sapservice logon and is related to you companny agreement wih SAP and with assigned to your company installation numbers.
With this OSS id you can then :
-Create SAP systems under selected installation numbers - this allows you to request licenses and 
  upgrade keys for the system
-Register developers for this sap systems ( developer key)
and many moore
Regards,
Wojtek

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