OSS Message UPDATE to SOLMAN CALL
Dear Experts,
We have Service Desk in place where we have also configured 'Forward Message to SAP'. We are sending message to SAP by using 'Send Message to SAP' action. As soon as we perform the action and save, we are getting OSS Number and its status as 'Sent to SAP' in Transaction Data - SAP Attributes.
The problem is Solution Manager Support Ticket is not getting updated with OSS replies and status even though the background program RNOTIFUPDATE01 is scheduled in background and running in the interval of 3 hours everyday. But we are able to get the all OSS replies and status reflection into Solution Manager system under particular Support Message when we perform 'Update SAP Message' action manually.
Our customer needs the SAP Message Update automatically, we thought RNOTIFUPDATE01 program will solve this issue but we are still facing the issue.
Kindly suggest any quick solution and also correct, if we are wrong at any steps.
Regards,
Bala
Hi Jansi,
Action profile 'Update SAP Message' is working fine. Whenever we do perform the action from CRMD_ORDER, OSS replies and status are getting updated correctly. Hence no issues with 'Update SAP Message' .
but RNOTIFUPDATE01 program is running but OSS replies are not getting updated. Ideally the scenarios is whenever SAP replies, those replies will be automatically reflected to Solution manager using RNOTIFUPDATE01 background program. Or else manually we can do the action 'Update SAP Message' and get the SAP replies into Solution Manager.
What are the differences between RNOTIFUPDATE01 and 'Update SAP Message' technically. I hope both should use same API's or Class Program to update the replies.
if you say that 'SAP-OSS-LIST-O01' RFC is the problem, will this RFC not used while performing 'Update SAP Message'?
Please explain in detail.
Regards,
Bala
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2008-12-10 09:16:53:724 1096 f48 Misc = Process: C:\WINDOWS\System32\svchost.exe
2008-12-10 09:16:53:724 1096 f48 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
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2008-12-10 09:17:21:333 1096 2a0 DnldMgr * UpdateId = {4A1FB540-18F4-4829-BA3A-E0A3B974B94B}.102
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2008-12-10 09:17:22:005 1096 2a0 Agent Switching to hardware-verified ClientId.
2008-12-10 09:17:22:036 1096 2a0 Agent WARNING: Failed to get deployment data from data store, error 80248007
2008-12-10 09:17:22:067 1096 2a0 Agent WARNING: Failed to get deployment data from data store, error 80248007
2008-12-10 09:17:22:098 1096 2a0 Agent WARNING: Failed to get deployment data from data store, error 80248007
2008-12-10 09:17:22:098 1096 2a0 Agent WARNING: Failed to get deployment data from data store, error 80248007
2008-12-10 09:17:22:130 1096 2a0 Agent WARNING: Failed to get deployment data from data store, error 80248007
2008-12-10 09:17:22:130 1096 2a0 Agent WARNING: Failed to get deployment data from data store, error 80248007
2008-12-10 09:17:22:130 1096 2a0 AU Setting AU scheduled install time to 2008-12-11 08:00:00
2008-12-10 09:17:22:192 1096 2a0 AU AU finished delayed initialization
2008-12-10 09:17:22:192 1096 2a0 AU Triggering AU detection through DetectNow API
2008-12-10 09:17:22:192 1096 2a0 AU Triggering Online detection (non-interactive)
2008-12-10 09:17:22:208 1096 f48 AU #############
2008-12-10 09:17:22:208 1096 f48 AU ## START ## AU: Search for updates
2008-12-10 09:17:22:208 1096 f48 AU #########
2008-12-10 09:17:22:208 1096 f48 AU <<## SUBMITTED ## AU: Search for updates [CallId = {F1AE4D98-4B19-4489-9CCD-83F58B9BA43B}]
2008-12-10 09:17:22:458 1096 790 Agent *************
2008-12-10 09:17:22:458 1096 790 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-12-10 09:17:22:458 1096 790 Agent *********
2008-12-10 09:17:22:458 1096 790 Agent * Online = Yes; Ignore download priority = No
2008-12-10 09:17:22:458 1096 790 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2008-12-10 09:17:22:458 1096 790 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2008-12-10 09:17:22:458 1096 790 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2008-12-10 09:17:22:473 1096 790 Misc Microsoft signed: Yes
2008-12-10 09:17:27:567 1096 790 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2008-12-10 09:17:27:786 1096 790 Misc Microsoft signed: Yes
2008-12-10 09:17:28:098 1096 790 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2008-12-10 09:17:28:098 1096 790 Misc Microsoft signed: Yes
2008-12-10 09:17:28:114 1096 790 Setup *********** Setup: Checking whether self-update is required ***********
2008-12-10 09:17:28:114 1096 790 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2008-12-10 09:17:28:114 1096 790 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:114 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:114 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:114 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:114 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:114 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:130 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:130 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:130 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:130 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:130 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:130 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:130 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:17:28:130 1096 790 Setup * IsUpdateRequired = No
2008-12-10 09:17:28:270 1096 790 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2008-12-10 09:17:28:270 1096 790 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://server/ClientWebService/client.asmx
2008-12-10 09:17:28:567 1096 790 Agent Created new random SusClientId 2e43c4c2-aaf6-486a-a412-7d41224c3674. Old Id: 31e19963-330e-4195-a1e9-eb1c4c57388b.
2008-12-10 09:17:28:567 1096 790 PT Initializing simple targeting cookie, clientId = 2e43c4c2-aaf6-486a-a412-7d41224c3674, target group = TPA_WKST, DNS name = ecopy-nce11.ccs.com
2008-12-10 09:17:28:567 1096 790 PT Server URL = http://server/SimpleAuthWebService/SimpleAuth.asmx
2008-12-10 09:17:28:801 1096 790 PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2008-12-10 09:17:28:801 1096 790 PT WARNING: SOAP Fault: 0x00012c
2008-12-10 09:17:28:801 1096 790 PT WARNING: faultstring:Fault occurred
2008-12-10 09:17:28:801 1096 790 PT WARNING: ErrorCode:ServerChanged(4)
2008-12-10 09:17:28:801 1096 790 PT WARNING: Message:Server rolled back since last call to GetCookie
2008-12-10 09:17:28:801 1096 790 PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
2008-12-10 09:17:28:801 1096 790 PT WARNING: ID:34ac6ca8-c2c0-47b1-9f1f-8694c80acb94
2008-12-10 09:17:28:801 1096 790 PT WARNING: PTError: 0x80244015
2008-12-10 09:17:28:801 1096 790 PT WARNING: GetCookie_WithRecovery failed : 0x80244015
2008-12-10 09:17:28:801 1096 790 PT WARNING: RefreshCookie failed: 0x80244015
2008-12-10 09:17:28:801 1096 790 PT WARNING: RefreshPTState failed: 0x80244015
2008-12-10 09:17:28:801 1096 790 PT WARNING: Sync of Updates: 0x80244015
2008-12-10 09:17:29:067 1096 790 PT WARNING: Cached cookie has expired or new PID is available
2008-12-10 09:17:29:067 1096 790 PT Initializing simple targeting cookie, clientId = 2e43c4c2-aaf6-486a-a412-7d41224c3674, target group = TPA_WKST, DNS name = ecopy-nce11.ccs.com
2008-12-10 09:17:29:067 1096 790 PT Server URL = http://server/SimpleAuthWebService/SimpleAuth.asmx
2008-12-10 09:17:49:145 1096 a38 DnldMgr Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-12-10 09:18:15:175 1096 1160 DnldMgr Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-12-10 09:18:29:972 1096 790 Misc WARNING: Send failed with hr = 80072ee2.
2008-12-10 09:18:29:972 1096 790 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2008-12-10 09:18:29:972 1096 790 PT + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2008-12-10 09:18:29:972 1096 790 PT + Caller provided credentials = No
2008-12-10 09:18:29:972 1096 790 PT + Impersonate flags = 0
2008-12-10 09:18:29:972 1096 790 PT + Possible authorization schemes used =
2008-12-10 09:18:29:972 1096 790 PT WARNING: RefreshCache failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2008-12-10 09:18:29:972 1096 790 PT WARNING: PTError: 0x80072ee2
2008-12-10 09:18:29:972 1096 790 PT WARNING: RefreshCache_WithRecovery failed: 0x80072ee2
2008-12-10 09:18:29:972 1096 790 PT WARNING: SyncCache: Emergency cleanup of the ServerUpdateInfo due to failure in RefreshCache
2008-12-10 09:18:29:972 1096 790 PT WARNING: SyncCache failed : 0x80072ee2
2008-12-10 09:18:29:972 1096 790 PT WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
2008-12-10 09:18:29:972 1096 790 Agent * WARNING: Failed to synchronize, error = 0x80072EE2
2008-12-10 09:18:30:003 1096 790 Agent * WARNING: Exit code = 0x80072EE2
2008-12-10 09:18:30:003 1096 790 Agent *********
2008-12-10 09:18:30:003 1096 790 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-12-10 09:18:30:003 1096 790 Agent *************
2008-12-10 09:18:30:003 1096 790 Agent WARNING: WU client failed Searching for update with error 0x80072ee2
2008-12-10 09:18:30:003 1096 af8 AU >>## RESUMED ## AU: Search for updates [CallId = {F1AE4D98-4B19-4489-9CCD-83F58B9BA43B}]
2008-12-10 09:18:30:003 1096 af8 AU # WARNING: Search callback failed, result = 0x80072EE2
2008-12-10 09:18:30:019 1096 af8 AU # WARNING: Failed to find updates with error code 80072EE2
2008-12-10 09:18:30:019 1096 af8 AU #########
2008-12-10 09:18:30:019 1096 af8 AU ## END ## AU: Search for updates [CallId = {F1AE4D98-4B19-4489-9CCD-83F58B9BA43B}]
2008-12-10 09:18:30:019 1096 af8 AU #############
2008-12-10 09:18:30:019 1096 af8 AU AU setting next detection timeout to 2008-12-10 19:18:30
2008-12-10 09:18:30:019 1096 af8 AU Setting AU scheduled install time to 2008-12-11 08:00:00
2008-12-10 09:18:35:003 1096 790 Report REPORT EVENT: {E3120732-CFC4-44DC-9A33-4E0891CAFC62} 2008-12-10 09:18:30:003-0500 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee2.
2008-12-10 09:18:40:221 1096 17b8 DnldMgr Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-12-10 09:19:08:221 1096 a38 DnldMgr Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-12-10 09:19:35:345 1096 1160 DnldMgr Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-12-10 09:20:00:376 1096 17b8 DnldMgr Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-12-10 09:26:00:257 1096 734 AU Triggering AU detection through DetectNow API
2008-12-10 09:26:00:257 1096 734 AU Triggering Online detection (non-interactive)
2008-12-10 09:26:00:257 1096 f48 AU #############
2008-12-10 09:26:00:257 1096 f48 AU ## START ## AU: Search for updates
2008-12-10 09:26:00:257 1096 f48 AU #########
2008-12-10 09:26:00:257 1096 f48 AU <<## SUBMITTED ## AU: Search for updates [CallId = {6C17ABD8-8D9C-4FDD-8E08-9CE3D86CE860}]
2008-12-10 09:26:00:257 1096 790 Agent *************
2008-12-10 09:26:00:257 1096 790 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-12-10 09:26:00:257 1096 790 Agent *********
2008-12-10 09:26:00:257 1096 790 Agent * Online = Yes; Ignore download priority = No
2008-12-10 09:26:00:257 1096 790 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2008-12-10 09:26:00:257 1096 790 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2008-12-10 09:26:00:257 1096 790 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2008-12-10 09:26:00:273 1096 790 Misc Microsoft signed: Yes
2008-12-10 09:26:02:632 1096 790 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2008-12-10 09:26:02:648 1096 790 Misc Microsoft signed: Yes
2008-12-10 09:26:02:773 1096 790 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2008-12-10 09:26:02:788 1096 790 Misc Microsoft signed: Yes
2008-12-10 09:26:02:788 1096 790 Setup *********** Setup: Checking whether self-update is required ***********
2008-12-10 09:26:02:788 1096 790 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.1.6001.65, required version = 7.1.6001.65
2008-12-10 09:26:02:804 1096 790 Setup * IsUpdateRequired = No
2008-12-10 09:26:03:616 1096 790 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2008-12-10 09:26:03:616 1096 790 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://server/ClientWebService/client.asmx
2008-12-10 09:26:03:835 1096 790 PT Initializing simple targeting cookie, clientId = 2e43c4c2-aaf6-486a-a412-7d41224c3674, target group = TPA_WKST, DNS name = ecopy-nce11.ccs.com
2008-12-10 09:26:03:835 1096 790 PT Server URL = http://server/SimpleAuthWebService/SimpleAuth.asmx
2008-12-10 09:26:03:913 1096 790 PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2008-12-10 09:26:03:913 1096 790 PT WARNING: SOAP Fault: 0x00012c
2008-12-10 09:26:03:913 1096 790 PT WARNING: faultstring:Fault occurred
2008-12-10 09:26:03:929 1096 790 PT WARNING: ErrorCode:ServerChanged(4)
2008-12-10 09:26:03:929 1096 790 PT WARNING: Message:Server rolled back since last call to GetCookie
2008-12-10 09:26:03:929 1096 790 PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
2008-12-10 09:26:03:929 1096 790 PT WARNING: ID:cd7c405b-2dda-48c8-948c-444e8e8a925c
2008-12-10 09:26:03:929 1096 790 PT WARNING: PTError: 0x80244015
2008-12-10 09:26:03:929 1096 790 PT WARNING: GetCookie_WithRecovery failed : 0x80244015
2008-12-10 09:26:03:929 1096 790 PT WARNING: RefreshCookie failed: 0x80244015
2008-12-10 09:26:03:929 1096 790 PT WARNING: RefreshPTState failed: 0x80244015
2008-12-10 09:26:03:929 1096 790 PT WARNING: Sync of Updates: 0x80244015
2008-12-10 09:26:04:038 1096 790 PT WARNING: Cached cookie has expired or new PID is available
2008-12-10 09:26:04:038 1096 790 PT Initializing simple targeting cookie, clientId = 2e43c4c2-aaf6-486a-a412-7d41224c3674, target group = TPA_WKST, DNS name = ecopy-nce11.ccs.com
2008-12-10 09:26:04:038 1096 790 PT Server URL = http://server/SimpleAuthWebService/SimpleAuth.asmx
2008-12-10 09:26:56:818 1096 2a0 AU Triggering AU detection through DetectNow API
2008-12-10 09:26:56:818 1096 2a0 AU Piggybacking on an AU detection already in progress
2008-12-10 09:27:04:693 1096 790 Misc WARNING: Send failed with hr = 80072ee2.
2008-12-10 09:27:04:693 1096 790 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2008-12-10 09:27:04:693 1096 790 PT + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2008-12-10 09:27:04:693 1096 790 PT + Caller provided credentials = No
2008-12-10 09:27:04:693 1096 790 PT + Impersonate flags = 0
2008-12-10 09:27:04:693 1096 790 PT + Possible authorization schemes used =
2008-12-10 09:27:04:693 1096 790 PT WARNING: RefreshCache failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2008-12-10 09:27:04:693 1096 790 PT WARNING: PTError: 0x80072ee2
2008-12-10 09:27:04:693 1096 790 PT WARNING: RefreshCache_WithRecovery failed: 0x80072ee2
2008-12-10 09:27:04:693 1096 790 PT WARNING: SyncCache: Emergency cleanup of the ServerUpdateInfo due to failure in RefreshCache
2008-12-10 09:27:04:693 1096 790 PT WARNING: SyncCache failed : 0x80072ee2
2008-12-10 09:27:04:693 1096 790 PT WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
2008-12-10 09:27:04:693 1096 790 Agent * WARNING: Failed to synchronize, error = 0x80072EE2
2008-12-10 09:27:04:755 1096 790 Agent * WARNING: Exit code = 0x80072EE2
2008-12-10 09:27:04:755 1096 790 Agent *********
2008-12-10 09:27:04:755 1096 790 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-12-10 09:27:04:755 1096 790 Agent *************
2008-12-10 09:27:04:755 1096 790 Agent WARNING: WU client failed Searching for update with error 0x80072ee2
2008-12-10 09:27:04:755 1096 af8 AU >>## RESUMED ## AU: Search for updates [CallId = {6C17ABD8-8D9C-4FDD-8E08-9CE3D86CE860}]
2008-12-10 09:27:04:755 1096 af8 AU # WARNING: Search callback failed, result = 0x80072EE2
2008-12-10 09:27:04:755 1096 af8 AU # WARNING: Failed to find updates with error code 80072EE2
2008-12-10 09:27:04:755 1096 af8 AU #########
2008-12-10 09:27:04:755 1096 af8 AU ## END ## AU: Search for updates [CallId = {6C17ABD8-8D9C-4FDD-8E08-9CE3D86CE860}]
2008-12-10 09:27:04:755 1096 af8 AU #############
2008-12-10 09:27:04:755 1096 af8 AU AU setting next detection timeout to 2008-12-10 19:27:04
2008-12-10 09:27:04:755 1096 af8 AU Setting AU scheduled install time to 2008-12-11 08:00:00
2008-12-10 09:27:04:912 1096 790 PT Initializing simple targeting cookie, clientId = 2e43c4c2-aaf6-486a-a412-7d41224c3674, target group = TPA_WKST, DNS name = ecopy-nce11.ccs.com
2008-12-10 09:27:04:912 1096 790 PT Server URL = http://server/SimpleAuthWebService/SimpleAuth.asmx
2008-12-10 09:27:10:208 1096 790 PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2008-12-10 09:27:10:208 1096 790 PT WARNING: SOAP Fault: 0x00012c
2008-12-10 09:27:10:208 1096 790 PT WARNING: faultstring:Fault occurred
2008-12-10 09:27:10:208 1096 790 PT WARNING: ErrorCode:ServerChanged(4)
2008-12-10 09:27:10:208 1096 790 PT WARNING: Message:Server rolled back since last call to GetCookie
2008-12-10 09:27:10:208 1096 790 PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
2008-12-10 09:27:10:208 1096 790 PT WARNING: ID:2fb91469-8931-4410-a473-2aa6b4718b78
2008-12-10 09:27:10:208 1096 790 PT WARNING: PTError: 0x80244015
2008-12-10 09:27:10:208 1096 790 PT WARNING: GetCookie_WithRecovery failed : 0x80244015
2008-12-10 09:27:10:208 1096 790 PT WARNING: RefreshCookie failed: 0x80244015
2008-12-10 09:27:10:208 1096 790 PT WARNING: RefreshPTState failed: 0x80244015
2008-12-10 09:27:10:958 1096 790 PT WARNING: Cached cookie has expired or new PID is available
2008-12-10 09:27:10:958 1096 790 PT Initializing simple targeting cookie, clientId = 2e43c4c2-aaf6-486a-a412-7d41224c3674, target group = TPA_WKST, DNS name = ecopy-nce11.ccs.com
2008-12-10 09:27:10:958 1096 790 PT Server URL = http://server/SimpleAuthWebService/SimpleAuth.asmx
2008-12-10 09:27:18:880 1096 790 PT WARNING: No updates found from server; serverID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2008-12-10 09:27:18:927 1096 790 Report Uploading 1 events using cached cookie, reporting URL = http://server/ReportingWebService/ReportingWebService.asmx
2008-12-10 09:27:18:974 1096 790 Report Reporter successfully uploaded 1 events.
2008-12-10 09:27:18:974 1096 790 Report REPORT EVENT: {68B81B2C-0864-41B8-A95B-C3FA3AF50FD4} 2008-12-10 09:27:04:755-0500 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee2.
2008-12-10 09:27:51:723 1096 f48 AU ########### AU: Uninitializing Automatic Updates ###########
2008-12-10 09:27:51:739 1096 f48 Service *********
2008-12-10 09:27:51:739 1096 f48 Service ** END ** Service: Service exit [Exit code = 0x240001]
2008-12-10 09:27:51:739 1096 f48 Service *************
2008-12-10 09:30:08:548 1096 42c Misc =========== Logging initialized (build: 7.1.6001.65, tz: -0500) ===========
2008-12-10 09:30:08:548 1096 42c Misc = Process: C:\WINDOWS\System32\svchost.exe
2008-12-10 09:30:08:548 1096 42c Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2008-12-10 09:30:08:548 1096 42c Service *************
2008-12-10 09:30:08:548 1096 42c Service ** START ** Service: Service startup
2008-12-10 09:30:08:548 1096 42c Service *********
2008-12-10 09:30:08:548 1096 42c Agent * WU client version 7.1.6001.65
2008-12-10 09:30:08:548 1096 42c Agent * Base directory: C:\WINDOWS\SoftwareDistribution
2008-12-10 09:30:08:548 1096 42c Agent * Access type: No proxy
2008-12-10 09:30:08:548 1096 42c Agent * Network state: Connected
2008-12-10 09:30:37:062 1096 1324 Agent *********** Agent: Initializing Windows Update Agent ***********
2008-12-10 09:30:37:062 1096 42c Agent Created new random SusClientId 4c36b65b-bd45-4f0e-955d-b09ff485bf9d. Old Id: none.
2008-12-10 09:30:37:062 1096 42c Report *********** Report: Initializing static reporting data ***********
2008-12-10 09:30:37:062 1096 42c Report * OS Version = 5.1.2600.3.0.65792
2008-12-10 09:30:37:062 1096 1324 Agent *********** Agent: Initializing global settings cache ***********
2008-12-10 09:30:37:062 1096 1324 Agent * WSUS server: http://server
2008-12-10 09:30:37:062 1096 1324 Agent * WSUS status server: http://server
2008-12-10 09:30:37:062 1096 1324 Agent * Target group: TPA_WKST
2008-12-10 09:30:37:062 1096 1324 Agent * Windows Update access disabled: No
2008-12-10 09:30:37:406 1096 42c Report * Computer Brand = Hewlett-Packard
2008-12-10 09:30:37:406 1096 42c Report * Computer Model = HP Compaq dc7700 Small Form Factor
2008-12-10 09:30:37:422 1096 42c Report * Bios Revision = 786E1 v01.10
2008-12-10 09:30:37:422 1096 42c Report * Bios Name = Default System BIOS
2008-12-10 09:30:37:422 1096 42c Report * Bios Release Date = 2007-04-13T00:00:00
2008-12-10 09:30:37:422 1096 42c Report * Locale ID = 1033
2008-12-10 09:30:41:187 5536 a0c Misc =========== Logging initialized (build: 7.1.6001.65, tz: -0500) ===========
2008-12-10 09:30:41:187 5536 a0c Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2008-12-10 09:30:41:187 5536 a0c Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2008-12-10 09:30:41:172 5536 a0c DtaStor Default service for AU is {00000000-0000-0000-0000-000000000000}
2008-12-10 09:30:41:312 5536 a0c DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-12-10 09:30:41:328 1096 1324 Agent WARNING: Failed to read the service id for re-registration 0x80070002
2008-12-10 09:30:41:328 1096 1324 Agent WARNING: Missing service entry in the backup data store; cleaning up
2008-12-10 09:30:41:344 1096 1324 DnldMgr Download manager restoring 0 downloads -
cannot open pictures in Window 8.1...getting message 'the remote procedure call failed". What is the solution?
I recently bought a new HP computuer and uploaded Window 8.1. I then transfered photo files from old computer to new computer using a portable storage drive.
When trying to view the photos, a message pops up showing a file path...and the message 'the remote procedure call failed'. Photos are in jpeg format.
Please let me know what I can do to view photos?What program you use to view these photos? Choose another app to view these photos
for a test.
This issue only occurred when you view photo? What is the result if we connect the
portable storage drive to other computer (if possible)?
Run sfc/scannow to check and fix if there are some missing or corrupted system files.
Check the event viewer to see the detailed information of this issue.
Regards
Yolanda
TechNet Community Support -
I recently thought I lost my iPhone and I erased it but now that I found it. I cannot get the this iPhone message is lost please call ********* I am out of the country my laptop is at home. I cannot access I tune. How do I fix this. I need to get it back on so I can face time with my family. The phone says 3G but it keeps saying on list mode. I signed on icloud and removed it from the account and nothing. Please help!
If you removed the device from your iCloud account rather than using the "Stop Lost Mode" option, then you will most certainly need to restore the iPhone, and that will require a computer running iTunes.
http://support.apple.com/kb/HT1414
Regards. -
My daughter shares my apple id on her ipod touch. i recently got an i pad and now i'm getting all of her instant messages and face time calls. Is there a way to change her contact information for those two areas so i don't get them on my i pad but keep the same apple id for purchases? Thank you
See:
MacMost Now 653: Setting Up Multiple iOS Devices For Messages and FaceTime -
Question about the sensor... just got my 4s yesterday after screwing up my 3 with the laterd version update. EVery call I have been on has either changed to speaker, called another number or ended the call or activated facetime, which I have turned off. never had this trouble with my 3...I don't even want to talk to anyone on this phone! Is the sensor bad? That is what the AT&t rep suggested.
Restore as new... if the problem still continues then there is a hardware issue.
If it stops after a restore as new, then the issue is with the backup the device is currently setup with. -
STEPS TO create OSS message for sap
hi
we i need to k now how to create a oss message for sap
pls suggest? the steps
regards
AroraHi,
1. go to service.sap.com
2. Click SAP Support Portal
3. you can see Help & Support tab (after HOME)
4. click that
5. In that tab you can see Report a Product Error
If you have suitable rights you can post your OSS message from here.
Regards,
Omkar.
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