OSX 10.4.10/Apple USB Modem issue

Hi there:
3 weeks ago I bought a new imac and also an apple usb modem (since we only have dial up where I live).
I wasn't having a problem at all with connecting to the internet.
I am online virtually most of the day and, at night, I disconnect and put my computer to sleep.
Now every morning when I go to connect, it just says "connecting" endlessly, with no dial tone....YES, the phone line is working.
It does nothing to disconnect the phone line, the modem etc.
If you click "disconnect" it just says "disconnecting" endlessly.
I am forced to shut down the computer and reboot to make it stop and reset itself and then I can connect to the internet just fine.
The only thing I can think of that changed since when I first got the computer is that I upgraded to OSX 10.4.10.
Does anyone know if this is a 10.4.10 issue or a modem issue?
I posted this in the old hardware forum as well....
Help!
Thanks!

I don't know how much of a Mac background you have, so forgive me if I state the obvious. Before and after any upgrade you should be repairing permissions (in Disk Utilities). There are some AOL issues with this modem if you use that ISP. I am having a problem with my usb modem not dialing for sending a fax @ work until I uncheck "wait for dialtone" but I am dialing through a work phone system. I have not figured out how to make this the default setting. Since you have a new iMac, you should call Apple Support by your misbehaving phone line.
Good Luck

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Apple USB modem issues

I use an Apple USB modem on my G5 Quad to send/receive faxes.
From Apples Apple USB Modem FAQ: "It is not recommended to attach the Apple USB modem to the USB port of an ADC display or to an external USB hub. This modem works most reliably when connected directly to your computer."
Yes it does and it did for me for about 2 years with Tiger.
But with Leopard I get the following errors while booting, when the modem is directly plugged into the USB port of my Quad:
kextd[10]: IOKitWaitQuiet() timed out waiting to write kernel symbols
configd[14]: InterfaceNamer: timed out waiting for IOKit to quiesce
The boot process stalls for about half a minute at these errors.
And the Quad doesn't shutdown any more. Just displays the desktop wallpaper without icons and menu bar until I do a force power down.
If I connect the Apple USB modem to an USB hub, these issues and the error messages are gone.
So I think something is seriously wrong with the driver for the Apple USB modem in Leopard.
Peter

I'm sitting at a G4/DP800 at home running Leopard (I have a Mac Pro 2x3 in the office so don't feel bad for me!). The internal modem (info below) simply will not work (modem errors), though it worked fine under Tiger. Thankfully I already had an Apple USB modem on hand (purchased to use with a laptop), and tried it out. It works more reliably, though I've had a few system freezes and I wonder if the modem is involved (see crash log below where it is mentioned).
I just read on this thread about not using the USB modem attached to the Apple 17" display, which I have been doing; I will try it on the back of the CPU next.
Mike
www.plugsandpixels.com
(Internal) Modem Model: Spring
Interface Type: Serial
Modulation: V.90
SKU Name: UCJ
Hardware Version: 3.0F
Driver: com.apple.driver.AppleSCCSerial (v1.3.2)
External Modems:
Interface Type: USB
Modulation: V.92
Firmware Version: 2.2
Country Code: B5
Driver Name: MotorolaSM56KUSB.kext (v1.5.9)
SW Version: 1.5.9
Number of Modems: 1
USB Bus Location: 1822
Fri Dec 14 22:13:13 2007
panic(cpu 1 caller 0x000AE584): "Uncorrectable machine check: pc = 000000003B203D60, msr = 000000000014B030, dsisr = 40000000, dar = 000000003ACF2108\n" " AsyncSrc = 0000000000000000, CoreFIR = 0000000000000000\n" " L2FIR = 0000000000000000, BusFir = 0000000000000fff\n"@/SourceCache/xnu/xnu-1228.0.2/osfmk/ppc/trap.c:975
Latest stack backtrace for cpu 1:
Backtrace:
0x0009AD18 0x0009B6BC 0x00029DC4 0x000AE584 0x000AE804 0x000B22F8
Proceeding back via exception chain:
Exception state (sv=0x2ebbec80)
PC=0x3B203D60; MSR=0x0014B030; DAR=0x3ACF2108; DSISR=0x40000000; LR=0x3B204B44; R1=0x2EB776A0; XCP=0x00000008 (0x200 - Machine check)
Backtrace:
0x00000001 0x2FE42EAC 0x3B204DD0 0x3B205834 0x3B207020 0x3B1FC048
0x3B05C6C0 0x3B049D24 0x3B0D2D64 0x3B221C48 0x3B221B2C 0x3B01CAB0 0x00358D94 0x0003F8D8
0x000AFE54
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.MotorolaSM56KUSB(1.5.9)@0x3afa3000->0x3b290fff
dependency: com.apple.iokit.IOSerialFamily(9.1)@0x2fc55000
dependency: com.apple.driver.AppleSM56KUSBModemFamily(1.0.8)@0x29fc5000
com.apple.iokit.IOUSBFamily(3.0.3)@0x2fe2c000->0x2fe60fff
Exception state (sv=0x29dedc80)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9B18
Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:48:21 PDT 2007; root:xnu-1228.0.2~1/RELEASE_PPC

Apple USB modem issue

Here's the setup:
MBP, 10.4.8, external Apple USB modem v.2.02 56k v92
• At remote location (wife's parents' house in valley) connects just fine at about 49K.
• Back at home (outskirts of greater metro area), cannot connect past 24.6.
MDD G4, 10.3.9, internal modem (Spring v1.2.6, hdw v7.0F) 56k v90
• Connects just fine at home (well, 42,667 is the best I can get, but compared to 24,600, it's "just fine").
All settings are the same; error correction and compression, etc.
Am I missing something, here?

Sig could be right - it could be phone lines. If the v.92 is experiencing more errors than the v.90 'cos of the higher spec you could get the poorer performance. Can you get it to try connecting at a lower bit rate?
AK

Apple USB Modem+WinXP SP3 Failure. Help?

I have installed a fresh Windows XP SP3 (via a full SP3 install CD) onto a Macbook Pro Unibody 2.8Ghz. Everything seems to work amazingly except for when I go to use the Apple USB Modem, my only means of accessing the internet currently.
When I attempt to dial out from Windows, the modem sound coming through the speakers seems to be scratchy, and to drop in and out. When the host computer responds, instead of the normal sequence of harsh sounds, there is a new, horrible, mangled array of bizarre sounds I have never heard emit from modems. It is such that I was sure either my telephone line or modem had suddenly failed... That is until I booted back into OS X and found the modem to work just fine again.
I have tried lowering port speed as low as 9600, and turning off a port buffer. Neither made any difference. I have also used Hyperterminal to do a soft modem reset and then to manually dial out with it, and it behaves the same. I thought perhaps the dial-up program was entering some command codes to the modem that was changing its protocols, but resetting and dialing out in Hyperterminal indicates that is not where the problem lies.
I googled around and found some reports of past Apple USB Modem issues that were resolved with Boot Camp Beta 1.1.2. But here I am with Boot Camp 2.0 so I don't know why I'm having this problem or what could be done about it.
Thanks for any help!

I managed to get mine to connect once at 56k and once at 33k, but as you said it just drops very quickly. I think this is a driver issue, but I don't know why it works for some and not others. Apple seems to think the driver they supply with Boot Camp works with it or they wouldn't provide it. An Apple document from an older Boot Camp version (1.1.2 I think) says they now fixed it to work with the Apple Modem, but here I am with Boot Camp 2.1 and it's not working.
I read a bit about the modem itself, and it seems that the Apple USB Modem is actually a Motorola SM56. The "SM" stands for "soft modem". What it turns out this means is that the majority of the actual "modem" is a software program, and there is very little actual "hardware" involved. Perhaps this explains why with Windows/Boot Camp it sounds as if the modem is having a terrible hardware failure, whereas it is perfectly fine in OS X Leopard.
It would be nice to hear some more reports that this isn't working for anyone, or if there is a fix or.. Well any additional information would be nice.
That's about all I "know" at this stage.

Apple USB Modem 2.02/OSX 10.4.10 issue

Hi there:
3 weeks ago I bought a new imac and also an apple usb modem (since we only have dial up where I live).
I wasn't having a problem at all with connecting to the internet.
I am online virtually most of the day and, at night, I disconnect and put my computer to sleep.
Now every morning when I go to connect, it just says "connecting" endlessly, with no dial tone....YES, the phone line is working.
It does nothing to disconnect the phone line, the modem etc.
If you click "disconnect" it just says "disconnecting" endlessly.
I am forced to shut down the computer and reboot to make it stop and reset itself and then I can connect to the internet just fine.
The only thing I can think of that changed since when I first got the computer is that I upgraded to OSX 10.4.10.
Does anyone know if this is a 10.4.10 issue or a modem issue?
Help!
Thanks!

You should post this issue in the Internet, Networking and your Intel-based iMac Discussions forum. Here's the URL: http://discussions.apple.com/forum.jspa?forumID=1111.

Apple USB modem, OS 10.6.4 Macbook Pro 4,1

Since I've updated to 10.6.4 I've lost capabilities with a couple of USB items I use frequently. The Apple USB modem and the Keyspan USB to Serial adapter. Why on earth does Apple continue to abuse their user base like this ? I cannot believe that it is so difficult to support these USB devices, especially their own USB modem, even if they have discontinued selling it. This really ***. Now I have to boot off of a 10.6.3 disk to use these devices. I'm a long, long time Apple user, but this kind of stuff is really ******* me off.

Well, my bad, and I apologize to Apple. Digging around the forums a bit, I discovered the Issue with both USB devices. I had my OS set in 64 bit mode. DOH!!
Eating Crow steak now.

Apple USB Modem 56K

Hello Friends
Now 2 days ago the update of Snow Leopard 10.6.3 released, but once again WITHOUT a 64-bit drivers for the original Apple USB 56K Modem. Can anyone say whether there's what is planned? I have often professionally faxes by modem to send and receive.
With the 32-bit mode of the 10.6.3 is the USB modem without any problems. But since I mainly use the 64 bit mode, which is effective, it would be nice here can also send faxes using the USB modem.
Someone has a tip, whether it alternetaiven a driver (kext) for the USB modem for 64-bit there?
Thanks Info for this.
Fritz122

Hi there, I jut bought an Apple USB modem on eBay bnib. It works intermittently with my Snow Leopard Server, Mac Mini. I just get the first inch of the received fax. This is painful as it is such a simple and normal solution for a small business sever.
I spoke to AppleCare who were unaware on any issues. I sent the modem back for a replacement and have the same problem.
What do I do? Buy a Zoom Model 3095 V.92 USB Mini External Modem, trail a wire across my studio to an HP Fax Printer.
Come on Apple, please fix this.
Drew

Apple USB modem disconnects after a few hours??

I bought an imac G5 -- it came without a modem. (After a false start), we bought the Apple USB modem. Now we want to upgrade the operating system, either with Safari or with "Software Update". It tells us we need Mac OS X Update to 10.4.3, and it is 97.0 MB.
We have a fairly slow dial-up connection -- always have, so we usually download large files like these overnight. But our Apple USB Modem won't let us - perhaps it is too unstable. After 6 or 7 hours we get disconnected. (It says we need 8 or 9 hours to download the file). Our main problem is that we can't stay connected for more than 7 hours.
I've made sure under the Network Preferences, for external modem, the Prompt every xx minutes to maintain connection, and Disconnect if idle for xx minutes, are both unchecked. I've turned off the screensaver. I make sure I move the mouse and a window every hour or so. I've phoned my ISP, and they deny a time-limit. I've tried not breating heavy near the computer.
What else can I do? I've always been able to stay on line over-night for download with my old computer/modem, but not with this one. I've tied at least 4 times. Is there something wrong with the Apple USB Modem?
Also, when I tried with Safari, and the modem disconnects, I thought I could just re-log on and start downloading where I left off -- but no. Every time I click the "resume downloading" circle next to the update in the download window, it starts from the beginning. -- it doesn't resume where it left off!
That is the most frustrating part about this -- I've downloaded the first half of the file a half-dozen times, and no matter if I use Safari or Software Update, I can't get the computer to remember the hours of work it just did and simply continue downloading from where it left off. If I could just solve that issue, I could get the system update downloaded.
If we don't solve this, we will never be able update any apple software with large files. Thanks for your help.
Francis

it's a 3.5 hour round trip to the closest Mac store.
I just want my modem to work right -- the first time. Actually, this is the third modem I've bought (all on-line since I have no mac store close). The first USB modem didn't have a mac driver. The next bluetooth modem said it was mac compatable, but when it arrived, it was only capatable with os9. So I get a modem right from Apple, and darn, I just want it all to work now. I'm tired of foolin around. Why wasn't there an internal modem anyway?
My old modems and macs could download overnight. All I want is for it to be as good as the old stuff.

Sleep/wakeup problem discovered - Apple USB modem is the problem.

Ever since Leopard (every release), I've been having frequent problems with my iMac not being able to wake up from sleep mode. Would not respond to mouse or keyboard. I tracked this down to a problem going to sleep. The machine would appear to go to sleep, but something was still running inside the iMac. A fan?? Disconnecting the Apple USB Modem from the iMac USB port fixed the problem!!! This is an all Apple problem. Apple needs to address compatibility with their modem, which they still sell.

I would call AppleCare and let them know you are having this problem. It is possible that it simply will be fixed by replacing the modem. If replacing the modem does not solve the problem, then call AppleCare again, and ask them to file a bug report on your behalf and find out why Energy Saver doesn't work with the modem. Many third party USB devices create problems for all USB peripherals if Energy Saver is enabled. Make sure you have you have none connected. If you don't have any connected that strengthens your case with AppleCare. You can always use Screen Saver instead of Energy Saver until the issue is fixed.

Apple USB Modem

I am trying to help a friend set up her new computer. She purchased a brand new iMac and an Apple USB modem. She lives in an area where she can only connect to the internet via dialup.
The iMac is running system 10.5.4. The USB modem is plugged directly into the back of the computer, not a hub. The phone line and connection are fine on the old blueberry iMac.
Now for the problem -- the computer recognizes the modem, dials, and attempts to connect with her ISP provider which is LocalNet. However, it never authorizes and a disconnect occurs. The error message is "Could not negotiate a connection with the remote PPP server. Please verify your settings and try again."
I have spent HOURS on hold with LocalNet, and have spoken with their technical support three times. No one seems to be able to figure out the problem and they are blaming it on the modem. Are there any known issues with Apple's USB modem? Does anyone have any suggestions? What should I do next?

You should look into authentication parameters, username, password and connection options your dial-up provider requires! If the modem is new, and also if its dialing, most likely there is nothing wrong with it - it tries to connect, but it fails the authorization procedure... thus you need to look into authentication parameters \ settings... that's my 2c thought :))

Problem with Apple USB Modem Caller ID functionality

Can't find a more suitable area to post this, so here goes... Caller ID detection using my Apple USB Modem rarely works. I've tried several different pieces of software, including looking directly at the modem's output with ZTerm, and it's apparent that the modem is not picking up the inbound caller ID information properly most times. It occasionally reports the proper data (time,date,number,name) but more often that not, it reports RING, and then ERRM=ICLID_202. My cordless phone reports inbound CID information flawlessly using the same phone jack and cable, so I'm confident the service is working properly on the phone side.
The modem's response to an ID request (ATI1) is *Apple Version 1.5.9*.
Do I have a bad modem, need a firmware upgrade, or what? Does anyone else have similar problems? Far as I can tell, the rest of the modem functionality (outbound faxing, etc.) works fine. Thanks for any help anyone can offer!

I tried posting earlier, sorry if both show up.
I am having the same problem with the Apple USB Modem and Caller-ID functionality. I am using the modem in conjunction with Parliant's Phone Valet Home Edition, and Caller-ID fails about 15-20% of the time. Along with missing Caller-ID information, the system also doesn't pick up the line on the usual 4 rings, it takes 8 rings before it answers on those same calls. I've talked with Parliant's tech support, and in the end they basically said that there is nothing that they can do if the modem doesn't pass the caller-id information to the program. They also suggested that maybe there was a "low-voltage" issue on the line that may be causing the system to miss caller-id and take longer to pick up, even though caller-id works on every other phone and caller-id display in the house, including one hooked up to the same jack as the Apple Modem. I then called AT&T to check the line - they stopped out and ran tests and said everything was fine on the phone line side. So there seems to be a combination issue going on here - the modem doesn't register caller-id, and also doesn't seem to realize that the phone is actually even ringing until several rings in. This could be part of the problem: If the modem doesn't "see" the phone ringing on the first ring it probably just isn't even looking for caller-id info when it is being passed before the second ring.
Just wanted to add my experience, and would appreciate any ideas - I have a rather expensive answering machine that only works about 80% of the time.
Thank you, and take care!
Jeff

Apple USB Modem Wont Connect To Internet While On Boot Camp!

Hi
I have just installed windows xp using boot camp and have had no end of trouble with the apple usb modem.
When ever i try to connect it dials a funny dial tone and then comes up can not connect sometime it will connect but will just drop connection after about a minute.
I have installed all the drivers off the leopard DVD
Any help will be appreciated greatly
Thanks!!
Message was edited by: Scott Rochford

Check this link from apple support http://support.apple.com/kb/TS1821
Apple suggests disabling 802.11 wireless from windows xp. hope this will solve your problem. The funny thing is apple is not even sure it will fix the problem because they mentioned on their website "in some cases".
Symptoms
The Apple external USB modem may not connect, or may not maintain a connection for longer than a few minutes if you are using Microsoft Windows XP on MacBook Pro, MacBook, or Intel-based iMac computers that have built-in AirPort/Bluetooth.
Products Affected
Boot Camp, Apple external USB Modem
Resolution
In some cases, disabling 802.11 wireless networking in Windows XP may resolve this issue.

Apple USB Modem not seen in Network System Preference

I am trying to set up my father's Mac Mini to send and receive faxes using the Apple USB Modem. The base problem I am having is that the Mini does not even show the device. It is not in the Network System Preference, or even in the "About this Mac" system information. I don't know if the dongle is even working.
In the "Print and Fax" area of the System Preferences, I have no luck either. When I hit the add button ( + ) to add a device, the "fax" button at the top only shows the word "Bluetooth" and it is listed as a Fax. Any suggestions would be wonderful.

Gee,
You've gotten no response for over two weeks, I see. So, maybe you're resolved your issue.
If not, I'll just say that I have an Apple USB modem on my 2009 Mini, though I connect to the Internet via WiFi most of the time, and the modem has been pretty effortless to use. It's recognized in Network Preferences, even when not in use.
Maybe your issue is electro-mechanical, i.e., is it wrongly plugged into the Ethernet port?
Or, is your USB modem plugged directly into your Mini, instead of a powered or un-powered USB hub?
Anyway, please let us all hear if you've resolved your issue and what it was.
Peace to you,
C. Livingstone

Apple USB Modem, receiving a fax, and ethernet network

I am wondering whether the Apple USB modem will allow me to configure an intel Imac such that the iMac can be connected to a network via built-in Ethernet (all, other iMacs) and simultaneously receive faxes with a phone line connected to the USB modem. I have looked for this topic and come up empty … any help out there?
Thanks

Thanks for responding.
I am trying to set up receiving faxes for incorporation into medical records. I have purchased an Apple USB modem but have not been able to figure out how to configure the modem to answer the phone (or to show up in fax/print set-up window).
I have a cable modem that is connected to a router for internet connectivity. The rest of the work stations (all iMacs) share our office software via the built-in ethernet configured in Network of System Preferences. Also within preferences, external modem is "configured, but not connected". When I try to use the configure option, I am prompted for information that I don't have or need for connecting to the internet. Clicking the Modem button displays the type of modem and other general info. Applying these settings leaves the modem "configured, but not connected". Under printer-fax set-up, I have everything filled in but when I choose the Set Up Fax Modem button, nothing shows up under Fax List. I have the very same phone line connected to the modem that was connected to my fax machine (and switching it back allows the fax machine to work).
I am running OS X 10.4.9 and have seen some threads regarding faxing issues that may be present in this version. I will try the 10.4.10 update to osee if this solves the problem but would welcome any other suggestions.

Apple USB modem no longer works with Mountain Lion

Now that I've upgraded my iMac to Mountain Lion my Apple USB modem no longer works. Does anyone know of a software fix or have I just lost my faxing ability with this item and have to buy something else?

That's a very sad situation as the Official statement link above (http://support.apple.com/kb/ht3152) states that the modem cannot be used with any Windows. So Apple thinks that people investing in the ability to Fax and relying in Apple's good product only deserves to throw out their modems (because now it is useless on any platform)...

OSX 10.4.10/Apple USB Modem issue

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